I adore this company! I had a large project done earlier this year and had a few questions about…read morethe windows they installed. Mark came promptly both times and answered all of my questions. Great service.

Very poor experience. All I wanted was a bathroom window replacement done with frosted glass…read more They sent out the typical sales guy who assured me that it was a simple job and that there would be no issues. They requested a 1/3 deposit that could not be paid electronically. This should have been my first clue. Then it took a month for the window to arrive. They then scheduled and showed up with a regular window. And they of course ripped out the existing window before checking. So I had to have the wrong window installed and then wait six weeks for the correct panes to arrive. Then spend two weeks going back and forth to schedule a new installation date. Then they flew in and out on the date and I finally had my window. And it took only 10 minutes following the job being finished before someone showed up from the company and demanded payment. Not throughout the whole process was anything given emphasis until it was time for them to be paid. Avoid at all costs.

Low quality, didn't see a difference between beginning and end. Low value equipment. Would not…read morerecommend

Truly impressive work -- they managed to show up late, leave early, and somehow still not finish…read moreanything. Watching them "fix" things was like a live comedy show, except I paid for it. Communication was top-notch too -- if you enjoy guessing games and unanswered calls. My house might not be improved, but my patience definitely got a workout.

windows are terrible, can't even see through them and supposedly have a lifetime warranty but we've…read morebeen getting jerked around for 2 years and now none of the emails they ask us to send pictures too work and they will not call me or answer my calls

Had siding installed. Breaks easily have several holes in siding. Backing is not supportive…read more Constant run around on install No show. No materials.

Shower/Tub Conversion To Low Threshold Shower. Our sales…read moreperson, Gabriel Stinson, provided an excellent and thorough presentation of what Yankee Home has available for shower conversions. He reviewed our current shower area, presented sample product materials, and had pictures of various installations. The install crew of Douglas and Phillip and plumber Mark, did a complete transformation of our shower area. It looks great. Their work ethic was outstanding. We were very pleased to review the process at different intervals to gradually see the actual improvements. The work crew was professional and cleaned the area completely before leaving. It was a one day installation. Any follow up with our Project Manager Tom, has also been timely. We recommend Yankee Home for your shower conversion/installation work.

My experience with Yankee Home was terrible. All I needed was a bathroom insert removed a new tub,…read moreacrylic walls, and Delta fixtures installed and for this they first estimated $20K for each bathroom. When I didn't bite, they called back and offered a solution for $13.5 and said they need to send out a new rep so I could just pick my colors. When he arrived, he said the price was not going to be $13.5 but higher. I got his quote a few hours later and it was in the $15-16K range. You can't believe anything any employee of this company tells you. I strongly do not recommend working with a YH because they are constantly changing the cost at will. A big waste of my time!

Dave runs a first class roofing company that delivered on time, did quality work, and provided top…read moreof the line materials. The entire process was remarkable in that, unlike others, Dave kept his appointments on schedule. He personally inspected the roof and delivered a review of his proposal in tremendous detail. He has a warehouse with all of the material he needed for my roof, so no excuses about shipping delays, cost escalations or backorders. He promised a mid May installation and actually came a week early. He even got the building permit from the Town, which some other contractors seem to forget. His crew was well-prepared, setting up tarps to keep the old roofing out of the shrubs and lawn, got the entire roof (36 squares) done by around 4:00 pm. Clean up was impeccable. New gutters were installed a few days later by very knowledgeable craftsmen who made some upgrades that were much appreciated. I have no hesitation to recommend Dave Miner for your roofing and gutter replacement project. It's refreshing to work directly with the owner of the company.

I can not say enough good things about Dave Miner and his Crew. I went to work on a Thursday…read moreafternoon and woke up to a new roof on my garage, and a clean yard. Dave came to my house and gave me an estimate, and even though there were extra layers of shingles to dispose of he stood by the original quote. I will recommend him and his crew to anybody looking for roof repair.

Chose windows with sales rep who gave us contact info of 3 contractors. Mentioned she found them…read moreby seeing their trucks around town etc. At no point did she ever offer us an "installed by Pella Quote". Installation began mid Nov. At one point I heard a circular saw, they were trimming headers & sills because the windows were too big for the rough openings. I found out they were cutting the rough openings bc most windows were too big. The foreman and I determined at one point when they were trying to put in the upstairs bath it belonged in the downstairs bath. Turns out all the windows were in the wrong holes. And then we found one of the windows was not even ours. They had to pull out all the windows & put them in the right holes. It was at this time I met with the contractor & sales & we noticed several warranty issues. The living room, 2 of the 4 window latches were loose because the screws were stripped. Sales took pictures & was supposed to investigate. We also noted the felt insulation was mangled on the same window & a sash in the bedroom had a gouge in it & a scratch on frame of 1 window. I know all the installation issues happened due to the installation crew I chose but this was the crew I was referred to by their rep while never being offered a quote from Pella which would have included labor if future issue were to arise. Late Nov, I call to see what is going on with the latches noted a month before. She said she sent the info to service dept & she could not look up the info or ticket number on it bc they didn't allow her to use the computer anymore. I got the phone # to service & called them, the manager was not available. I called next day & they were closed. 3rd day I talked to Manager, as he look up my case he found it & said the ticket for the latches was just opened two days prior by the store. So, Sales realized they never did do anything about it. Had they done it in the beginning the replacement window would have been here with the correct window for the bathroom & I could have had it swapped out by the contractor while he was here. Servic scheduled a tech to come look at the latches. 2 weeks later, tech got here he said it was a manufacturing defect & said he could do a temp fix by putting in a wood dowel in the hole. Said it might/might not last & I had the option to swap out the fixed panel of the 3 panel assembly . A permanent fix is better than a jury-rig & opted for that. He opened a ticket. About a month went by & I reached out to Service to see what was going on & he said he was waiting for an answer from someone as to fix. So, I waited yet another month & called & he said that he was sending out 2 technicians to do the repair & he would have them bring the sash & paint & felt with them. The 2 technicians arrived & I asked about the plan, & they said "huh?". The agreed they were clueless as to why 2 techs had been dispatched since they had no plan. They came in & inspected the front window again. Both agreed the latch issues were a manufacturing defect & took a bunch of pictures again. At this point they tell me the center stationary window is not removeable & the whole unit would need to be replaced but it was covered parts & labor so not to worry. After 2 weeks, service said the new unit was to arrive on 4/22 & I would need to be here to sign for it. I replied: since it was covered parts & labor, that it would be nice to schedule his guys to put it in the day it arrived. He replied: only removeable parts & simple repairs are covered by that warranty & this situation was therefore not covered. He went on to say that if I got a quote, they would submit it to Pella for consideration & that at times they make full or partial coverage. I requested for Pella to do the reinstall so that I could be sure it got done right but they refused do the reinstallation. I got a quote & sent it, it was 450.00, he submitted it. I got an email saying that Pella had agreed to 1/2 the cost. I still felt that due to all the issue I've had with this project I wanted to pursue the full reimbursement so I emailed Servce as such on 4/10 but he did not respond. I called Pella customer service & shared this story. She put me on hold while she discussed with her manager & called Servic to discuss. She returned she said that Pella Corporate will only ever cover 50% & that the franchisee would have to cover the other 50% at their discretion. Yet service led me She said Service was going to call me but they never did. So, what I see from my perspective is that I have done absolutely nothing wrong but am being stuck with 1/2 the bill to remove & replace a unit at my expense that arrived defective. I contacted socialmedia@pella.com 2X before posting this review to avoid having to put yet another 1 star review. They never responded. Pella of Boylston & Pella of Springfield I discovered are both owned by same person and share the same email address to respond to reveiws

Unethical behavior of the staff from sales to installation supported by crude manager. Gave them…read more20k business. They pushed prices after negotiations, got the contract signed in cheeky manner with higher amount than what was agreed with the sales staff and approved by MassSave. No change order produced -- sent a letter stating that I should get the inspection from the Town whereas they were the contractor and Pella holds responsibility for any liability as per Mass Law and get their work cleared from the Town. Finally, the letterhead sent by installation department had a phone number 413-739-9239 which has already been disconnected. Highly unprofessional culture deeply rooted in lower level sales staff, installation staff and management. Here is the kicker -- installation team arrived at 8 am on the day of installation without informing the timing (despite a reminder I sent and asked for the time to kickoff) that disturbed the tenants and finally left black nails bare on the window frames. I will strongly recommend to find another vendor who has ok product but good service rather than going for good product and slimy staff to deal with. I am considering a legal action and report to BBB.