I would highly recommend Superior Fence @ Rail. Brandyn and the staff made the entire process so easy. Henny and his crew did an amazing job on the installation. They were very kind and professional. They paid very close attention to every detail and made sure everything was pristine before they left. We are so happy with our results! read more

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I am 100 percent satisfied with their service. When hurricane Milton my fence was damaged and they came immediately and fixed it with no cost,. They are truthfully and honestly. They know how make customer satisfied. I truly recommend them to everyone. Jason and Zack are amazing. They did great job and helped me when I need to fix my fence. They are the best. Highly recommend to everyone read more

This has been a horrible experience working with this company. We started out ok with this team, we went through their financing company Green Sky and we were told we had $8k approval for financing from their guy in the field, Donavan. Then we booked with them and paid a starting deposit. Later, they came back saying we only got $3k approval did we still want to proceed. The fence was going to be $16k so getting a $3k loan made no sense. So we told them to forget this, and refund our deposit. They refunded the deposit and said they 'closed the job'. but they failed to say that the financing company already paid them out the full $3k, they pocketed the rest and threw us under the bus to deal with an invoice of a fence never installed. Now we have monthly invoices from Green Sky financial. Saying we owe on a $3k loan that we never took, for job that never happened. Superior fence just dumped all of this on us, saying its now our problem. We are furious and are working on legal action currently. Very unprofessional. Very rude. We would never recommend this team if you are thinking of installing a fence. read more

Well, where do I start. I scheduled my fence estimate appointment with Terri a few weeks ago. Had to wait over to weeks for an estimator to come, no problem. Finally, Josh came today, not at 2 pm as he was supposed to but at 4 pm, no problem. From the very beginning, he told me he needs a survey which I've mailed 2 weeks ago to Terri. He said they don't forward it to him, not sure why than it was requested. He didn't want to go take measurements till I mail survey personally to him. No problem, done. Than I got 15 min lecture about how other companies ask their brother, mother, father to write reviews and how pure his company is. Weird, disagreed, but let's move further. Than listened how to buy a car etc. I already start feeling that I'm getting scammed. But moved further. He didn't do the actual measurement, thinking he can work it out with the survey (how lazy he is!) We went to my next door neighbors with whom we are sharing the cost of that side. He started lecturing my neighbor as well. Than said that my neighbor is not getting the same cost per LF since his separate side is short (all 3 sides for us total over 200 lf). I asked why is that so cause we had other estimators and all of them doing the same cost since we are doing 2 contracts at a time. He tried to come out with some excuse, blaming the other contractors, saying they are dishonest and obviously not saying it but doing the same as he does. He neighbor and me heard enough and told him straight up we will not do any business with him. He lectures ppl, argues on everything, very disrespectful and unprofessional, very demanding, horrible service skills!!! Waw! I'd never go with that company and I'd definitely reconsider having such an unprofessional employees like Josh! Very bad presentation of the company! read more

Absolutely atrocious customer service, I'd look elsewhere. I did like the product, and the salesman was pleasant, but everything since has been a failure. From having to call to schedule it myself since nobody bothered to call me, to not coming back to finish the fence, and to being told that they would show up one day to finish and than them not show up at all. The extreme lack of communication alone on their part should give you pause if you are considering using this company. Update. I received a call from the operations manager, who helped to alleviate my concerns and assure me that my experience is outside of the norm. Sometimes all it takes is a simple apology, it's a shame it had to make it up to a manager to get that. The installers themselves are rock stars btw and none of the issues were their fault. read more

My fence was installed by Superior Fence & Rail less than one year ago. Recently the slats just started falling out. I have reached out to them 3 times. I have been told they have no one to fix the fence, and trying to hire someone. I have also been told they would be out within the week (never happened & no phone call). As of today, my fence is still as pictured and no one has called or shown up. One of the reasons I chose Superior Fence, was their 5 year guarantee on workmanship for their vinyl fences. Obviously this is not true. I would strongly recommend that you do not purchase your fence from them. read more

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Beware of this company. They caused extensive damage to my property, made a huge mess and never answer their phone even during normal business hours. Zero customer service, none English speaking workers and terrible work ethic. read more

I will like to express my satisfaction with an excellent repair and installation job done by Jason Pelletier. Jason is a kind worker with the skills to do a great job. He was detailed about all my concerns and took the time to go over what needed to get done to look awesome and add value to the house I care about. He was on time as scheduled and ready to work. I am taking the time for all those clients that have the same experience in their service but dont care about recognizing and letting companies know when jobs are done with caring and excellence. However will take the time to complain. I highly recommend them! Thank you for an excellent customer service. read more

Where do I start. Our process went from January 05, 2021 and fence finally erected May 05, 2021. We did understand a " shortage of tan vinyl" BUT communication was close to non existent. I had to keep calling them. This Company has an obvious disconnect. The VP who sold us the fence would communicate when convenient to her. I will say that Amanda at the office tried to help BUT her supervisors had little support to her. We were told of a morning install 05/05/21 and they showed at 5:15 pm. I will say they stayed until 9:30 pm but unacceptable. Beware of this Company. read more

I actually wanted to leave a review on how are experience went this afternoon with trying to get a quote. A surveyor came by at 2pm to my home and within 10 minutes walked away. When he called to inform my father he was on the way he asked if we wanted to put in the fence right away or no rush. My father let him know we were currently getting quotes because this is a job for a couple thousand dollars, but once those were done we wanted it ASAP for safety. Once our surveyor arrived, we were discussing how we wanted to dispose of the current fence to get an accurate estimate, we (I and my father who was there to help me) learned that the direction of the fence is faced the wrong way, and would need it to be turned around. We actually WANT it to be fixed from the current incorrect direction to ensure the neighbor dog can't break through, but during that my father commented that his fence at his home was able to be the other way due to the neighbors being ok with it. Again we are NOT in the fence business but the permit back in the day allowed this, and it's how my fence is and was when I purchased my home. The surveyor holding my homes property survey, simple handed It back saying "Here. You can have this back. We're good." Then walked away and drove off. Nothing else was said. I'm not sure if it was because we said we were getting quotes (today would have been the first quote) or because my father said something about the fence direction even though we were AGREEING with the way we wanted it faced was the way needed... honestly have no idea. This company had great reviews on google and I'm eager to get this done as I have young children and the neighbors dog keeps getting in with the current fence I have. I wish I caught his name, but It was a quick hello and I was holding my 2yr old. However, as a potential customer I was really disappointed with his attitude and lack of help. Especially to hear you didn't need my business because he was "good". Clearly I'm not the only one who had terrible experiences with this location. read more

I had my fence installed by Superior 4 years ago so when needing some repairs now I contacted them first. When I called I was told the person 'Jamie' who schedules repairs was unavailable and was told they do not come out to look at repair jobs, but, I could send an email to Jamie with pics and she will provide me with a quote. The same day I took the pics and sent a detailed email with what I needed repaired. No response! I forwarded my email again. No response. I called a few times and actually connected with Jamie who acknowledged she received my email but said she has not seen her boss to provide me with a quote. She said "give me until 10:30" and she would send me a quote. That was two weeks ago. It's been a month since I sent the first email. Terrible customer service for a company who installed this fence. I do not recommend based on customer service. read more

Horrible, horrible customer service. I would never recommend this company to anyone. They do not return phone calls or emails, and when I called to speak to someone, they once again tried taking a message, but when I insisted to speak to someone, she wouldn't speak to me and pushed my call through to another Chris Johnson who had no clue about our fence and gave me run around responses to questions, and was very rude. They also cancelled our original scheduled install with just an email the morning of. No calls, just one email without asking if that would be ok with our schedules, but when I asked them to come out to fix their mistakes 2 days after our fence was put in, they gave me an excuse of having to reschedule other customers, when they had NO issues rescheduling us without asking first. We also had NO assistance with the fence permit we requested (which is the code)and had no follow ups to even ask if we needed any help from the company's end with the county. After seeing other reviews on Yelp , I am very disappointed that we ended up using such a rude company. read more