Refused to honor the Extended Ford Protect Warranty. Many e-mails have gone unanswered. Now time to…read moresee how useless Ford Canada will be?

From the owner: HIghland Ford is the Soo's longest standing New Car Dealership. It's also the Soo's only full…read moreservice Dealership. Highland prides itself on being a full disclosure store. We offer fair, ethical, and honest service. The staff is enthused about working here, and that translates into the relationships built and established with all of our customers. Whether you are in the market for a new or pre-owned vehicle, need maintenance on your vehicle, a complicated repair completed, or would like to put some bling (accessories) on your ride, we do it right here. If you need a fender bender repaired, our Collision Centre will do that for you. They deal with all insurance companies. You need rust proof applied, or a full on car wash, wax and detail....we got that too.. Have to have an oil change done on a Saturday? Our offsite Quick Lane can do that for you. There's a reason our business continues to grow exponentially year over year. Highland Ford The Fun Place to Buy a ca

If I could give them a zero I would...pushy, lying salesman, makes you sign a peice of paper to…read moretake to his boss to make a commitment on a vehicle, plus doesn't reveal the whole truth about accidents on the vehicle, and when they thought they would lose a sale (they did) they thought by giving me 3 free years of warrenty would be ok. Even when looking around at other dealerships about Toyotas service records on vehicles...they had installed a block heater twice on the same car...get real Toyota and get better sales people who know what they are doing I will never do business there ever...

Learn to treat all your customers with respect no matter their age. When you say you'll call back…read morewithin a week, call back. Don't take advantage of older women just looking to purchase a used car. Don't make her call you multiple times before getting a response. and detail all your used cars before they get driven off the lot. rude.

Danielle was amazing very detailed, went out of way to try to get best deal and cater to requests,…read moreJulie made finance a breeze. New VW atlas so much control the 4 motion awd is awesome for any terrain condition. Highway driving was amazing. The light at night on interior soft and cozy I just wish it extended to second and third row as well. Overall very happy and excited for future travel and work.

We were looking for a portable generator in case the power went out. We knew Honda generators were…read morewell rated but did not know that specific models were not good. We told the salesperson that it would be stored outside and that a weak female needed to be able to start it up. The salesman sold us model eu3200i for a total of $3500. We brought it home and next day when we tried to start, it would not start! Went on reviews and found out that this was a common problem with this model; that if you didn't get it started on the first pull it floods. That it wasn't meant to be stored in the cold. Called the manager who gave no apology and stated we would lose money if we brought it back. He said that the oil needed to be changed due to the viscosity so it would start in cold weather but THIS NOT TRUE! IT IS BRAND NEW!!!!

From the owner: Above all else, Great Lakes Honda specializes in caring for their loyal customers. Providing…read moreexceptional service is the cornerstone of their business. This is why Great Lakes Honda is a perennial fixture at the top of the list for best customer service among all Honda dealerships, in all of Canada. Great Lakes Honda offers... ° The best selection of new and used vehicles in Sault Ste. Marie ° The best automotive service in Sault Ste. Marie ° Honda ATV's, motorcycles, marine motors, and outdoor equipment ° Honda certified service and parts ° Friendly and knowledgeable staff to serve you

I've always been happy with this place as the salesmen have never given me any shit. I shop for a…read morevehicle like I shop for a gallon of milk. I know what I want and I know what it should cost. Just show me where to sign and give me the keys and I'm gone.

I recently had my vehicle in the body shop for repair of a fender bender! I cannot begin to express…read morehow wonderful the service was. Jim Eckola the manager went above and beyond to accommodate me. The repair of my car was pristine. I would definitely recommend this dealership and their body shop!

We have been dealing with Maitland for approaching 20 years. They have been consistently wonderful…read moreto deal with from delivery through to service afterwards for the life of each vehicle. Everyone from management through sales and service has been stellar. No one is perfect and mistakes have occurred but on balance, those mistake are few and were acknowledged and rectified by Maitland immediately. We're grateful for the wonderful service over the years and expert guidance and support in every respect.

I've purchased 5 brand new fords personally since 2018. Plus an entire fleet of F250 (fleet size 60…read moreunits) always upgrading with new as they aged, dealer in Tillsonburg, Beamsville, Mississauga, Oshawa, Brampton, Sudbury an on and on BUT i have never seen such a terrble level of service as Maitland ford in sault ste marie. OBVIOUSLY i,m a Ford fan but since moving here and recieving the level of service I have. Chevy is looking a lot better. I'm not talking about one visit, it sucks consistantly over three consecutive visits. Stay clear of this Place