Constant overflowing trash, rotting meat, wet blankets, tampons floating in puddlesputrid garbage, health hazards at the Apartments they are supposed to manage at 4518 Saint Claude. Maybe twice a year they have it scraped up and hauled off. Then simply leave it piling up again! read more

Superior Property Management - Superior Property Management - Property Management Near Me - New Orleans, Louisiana

I rented from Superior Property for a year & a half; I particularly enjoyed their online Portal system for paying rent, requesting maintenance, etc... It's very straight-forward, easy to use, & allowed me to pay my rent whenever I pleased. I really liked that feature. The office staff are extremely friendly & personable, they knew me by name and always responded quickly & efficiently when I had a maintenance request! I would recommend Superior Property to anybody looking to rent/buy in the New Orleans area. I would definitely rent from them again!! read more

They probably deserve zero stars. You can't get anything fix, problems that should be emergency take weeks to months. And issues that are reported at the move in date are issues that seem to never get resolved. They go with the lowest bidder and take forever. They don't inspect the work done by their contractors which makes it even worst. They are hard to get a hold of and really don't care about their tenants. Do not use for renting. read more

They do not handle their tenets well. The house I was renting is up for sale. They do not defend their tenets and and only contact you when THEY need something. Extremely rude.and never use CARMEN WARING with latter an Blum. She will bully her way into your apt and harass you On the phone . They are very incompetent and after they send rules and regulations they deviate from standard operating procedures/ rules and regulations. I highly recommended not renting from Superior Rental or using latter an Blum to sell or buy for yourself or for surely if you have tenets. read more

I moved in and the side door had no glass panels. My deposit was 1,200 including a dog deposit and they charged me a $75 cleaning fee and kept the rest of the deposit. They also charged me to have the glass panels fixed despite them being gone when I moved in. I cleaned the place fairly well and they kept $800 of my deposit. Waiting to hear back but these guys are not good. read more

WORST property management company. Do. Not. Rent. From. Them. Everything previous reviewers said is true. They are rude, condescending, and do not make an effort to resolve any issues. For example, I was given a key to the front door of the building that was clearly the wrong key and did not work. Instead of giving me another key, I was told that "I clearly do not know how to use it correctly, and they can send someone over to teach me how to unlock a door." They didn't even make an effort to compare my key with the master they had and I had to go back to the apartment with no way of entering. Luckily, a neighbor let me make a copy of their key, or else I would still probably be waiting for some person to "teach me how to unlock a door." read more

I rented from this company for 1 year, and could not wait to move. First, they are all rude, condescending, and never fix things that need fixing. More importantly, THEY WILL STEAL YOUR DEPOSIT. I spent an entire day cleaning before I moved out, and they still charged me for things like a small amount of dust on blinds, a doorhandle that "needed cleaning" (to the tune of $125), and baseboards that weren't perfectly scrubbed (another $125). The woman from the company told me that it was because the apartment wasn't in "move-in" condition for the next tenant when I moved out. THIS IS NOT LEGAL. Do not rent from these people. They are crooks. They rely on people not standing up for themselves and demanding their deposits back. Also, I didn't have hot water for the first month I lived there because they never bothered to figure out that I didn't even HAVE a hot water heater hooked up to the apartment before they had me move in. In short, Superior Property Management is unprofessional, unlawful, and exhibits terrible business practices. read more

WORST PROPERTY MANAGEMENT COMPANY EVER!!!! Rented a house through Superior for 3 years! Worst 3 years of renting ever. Maintenance is a complete JOKE. There were always maintenance issues with the rental property. We had termite damage, busted pipes, the A/C went out, the dishwasher was old and didn't work. It took multiple calls, voicemail messages, and complaints to even get maintenance to come out. Another HUGE problem was a discrepancy in the water bill. The lease stated that the tenant was responsible for the water bill. However, the water bill was in the OWNER'S name. The owner had been paying the water bill for 3 years and Superior was not doing its job of forwarding the bill to us. All of sudden, one random month, 3 YEARS LATER, they tried to say we owed over $2900 in back water bills. When asked to provide the water bills dating back to 2014, it took them over 2 months to get the evidence which was presented in the form of paper made by them. We asked for the original copies from the sewerage and water board and it was never given to us. They did not think it was primarily their fault as to why we never once received a water bill from them. EVEN THOUGH THEY ARE THE PROPERTY MANAGER! Also, we never received a move-in inspection form. When we moved out, the damage assessment came back and charged an extra $1000 for damages that were mostly the fault of negligence of the property from Superior such as the marks on the ceilings from busted pipes and termite damage. So overall, Superior charged us over $3500 after the deposit was not given back. if you want to keep your sanity and your money, STAY FAR, FAR, FAR AWAY! THIS PLACE IS A COMPLETE JOKE! read more

Absolutely AWFUL. Absurd. Avoid renting from a property management company; the property management companies in New Orleans are managing many properties, have few repair/maintenance staff members, and simply do not care about the tenant. Superior Property Management is by far and away the WORST. The "realtors" (a more apt title would be, "liars") do nothing but get the lease signed, they do NOT maintain a relationship with the tenant or the landlord and will not advocate on behalf of the tenant under any circumstance. My move-in date was postponed for 3 1/2 weeks for no apparent reason. The unit was vacant for that time and Superior Property Management did NOTHING to clean or repair it. When I finally was allowed to go inside, the realtor, Kim Joseph, was a half hour late arriving with the key, and when she opened the door, the condition of the unit was frightful. Among the problems: the unit was filled with cigarette butts, filth and dead roaches, 4 of the 5 windows had panes of glass fully punched out and the side door was detached. It took 3 more weeks for Superior Property Management to address these issues. In addition to asking Kim Joseph to at minimum, replace the door and fix the windows, I asked her several times what was the square footage so I would know whether to take furniture out of storage and more importantly, who were the tenants on the other side of the double shotgun, i.e. are they smokers? a family? children? pets? Instead of answering these common questions, the answers to which every tenant has a right to know even before signing the lease, she simply ignored me and finally told me, "You signed the lease, I don't have to talk to you anymore." It turns out, my neighbor is an incessant indoor smoker (the smoke comes right through to the other side of the double shotgun) and worse, an unpredictable, insane drunk who is prone to violent outbursts. Since I moved in, I have had to call the police 3 times: once when he was violently and loudly brawling with someone at his house at 3am and I thought he might murder that person; next when he was pounding on my window at 1am on a Monday night, threatening me and shouting obscenities because I had asked him to turn off his music, and finally, when he was banging something into the floor/wall in the middle of the night. He was arrested and he violated his peace bond. Of course, I made Superior Property Management aware of every single thing that happened, including that he leaves the laundry room and the washer and dryer so filthy I must clean them before every use, his house is so dirty mice are running around, and he abuses his dog. Despite him threatening me, being arrested and failing to pay rent timely, and the landlord's request for Superior Property Management to repossess his unit, Superior Property Management did not evict him. Finally, my landlord got wise to the situation and fired the company. Among the many problems I had to fix myself because Superior Property Management NEVER responds to maintenance requests, Superior Property Management failed to come to my house to service the heater for the entire winter. After only 4 hours of use in November, particles were coming out of the vents, covering my furniture, walls and floors and I was inhaling them. It took until March for Superior Property Management to finally reveal the heat company's name and contact information. They were unable to identify the particle but agreed it was likely toxic. Yep, in addition to this madness, I had no heat all winter long. If you read this far or you didn't, the bottom line: RUN! DO NOT RENT FROM SUPERIOR PROPERTY MANAGEMENT. RUN! read more

I was referred to this company through a friend to buy my first property, and had a good experience. Kim was was my agent, and she thoroughly taught me how to analyze properties we viewed. For example, she explained the potential value of the properties, and also cover ups of newly renovated ones that were hiding severe problems that were soon to eventually reveal itself. Also she's a very assertive agent, as I had a conflict with the sellers trying to have me release money from the escrow account without properly completing what we agreed on them to fix. It was a real wake up call to the real estate world. I will have her as my agent again once I pursuit my second property. read more

I recently moved into an apartment through Superior and my agent, Kim Ford, was very helpful. I was in Florida for the holidays and couldn't attend the showing. Kim agreed to meet with a proxy instead and the resulting application and contract signing was done remotely. The apartment is clean and the kitchen floors were redone before I moved in; the space is great. read more

I have lived in a Superior Property for 4 years. I just wanted to come to review after I was unable to open a door in my shotgun unit. It was after business hours so I worried I wouldn't get it handled in time. My tiny dog was whining loudly on the other side of the door. Fortunately, I was forwarded to an emergency number and someone came within half an hour! I was so impressed! In a city where things go wrong all day, it was nice to have something go right. read more

Tricked out of my money because they let a girl post their apartment. Instead of them telling me that the girl was not part of their company they let it go on as if she was! A few days after moving in to "my" new apartment the Sheriff came to my home and said I had to leave. They said I was trespassing because it was not her property to rent out. Well why didnt they just run my information? They had everything including check stubs. Why would they ok her then say no? Now the lady that is selling the property name Jennifer is acting like she had no idea. Well I have talked to this lady multiple times. I have sent her my information over. She told me that I was ok and they were writing me a lease. How in the hell am I being put out? Well Im taking them to court! This just isnt sitting well with me because I have 4 kids that I have to look out for and they just took me for a major ride. Thankfully I have the texts to prove that Jenifer was supposed to be drawing up my lease and told me that I could stay there. See you soon Superior. I promise you that. read more

Awful. Just awful. I rented an apartment through Superior when I first moved to New Orleans (and didn't know better). The Realtor who showed me the house told me that the tenant on the other side of the double shotgun was a single mom with one or two kids. Turns out, she had six (!) kids and one grand kid who made near constant noise at all hours of the night. I moved in January and found that the house had no hot water. It took them six weeks to fix it. I will not go through the litany of things that happened during my year in the apartment, just suffice it to say that it was not a pleasant experience. In August, I noticed one of the other tenant's kids carrying a bucket out to the street and dumping it in the storm drain. Turns out, they'd gotten their water turned off and the entire family was using a bucket as a toilet. They were also stealing water from the spigot on my side of the house. As you can imagine, the smell wafted into my side of the house and made it damn near unlivable. It also brought an insane number of cockroaches and rodents into the house. I informed Superior and they did nothing. Finally, as I was packing my stuff into a moving truck in December, the Constable showed up to evict them. They were also real sketchy with returning my rental deposit. Claimed they "had it in the mail" for weeks. When I informed them that they legally had 30 days to return it, it remarkably "showed up" on someone's desk and I had to drive to pick it up. Seriously, read the reviews and take heed. Ask people who live here. My experience with Superior was awful and I would recommend that everyone RUN AWAY. If you have to, spend a little more money to not rent from them. I promise you don't want to step over human excrement on the street for an entire summer. read more

I had an appointment set to view a property listed and Kim never showed up. I called both her personal cell and the office with no answer and left a total of 3 messages. I never received any sort of response. I would have been okay if they had called me and told me the apartment was already rented before my appointment but instead they cost me almost hour of my time (I showed up early like a responsible adult). read more

You will most likely deal with William ("Bill") Gordon, if you are a renter. He is entirely "hand-off" until your lease ends. We noticed some curious actions related to his management of the property (the owners were not his biggest fans either), so we took especial pains to make sure that we involved him in the exit from our rental apartment. He tried to avoid doing a final walk through, but we insisted. He confirmed that everything looked great and that we should expect our full deposit back, but then deducted $300 for cleaning (1100 sq. ft.) apartment. Our regular weekly cleaning person charged $70. In sum, it was clear that Mr. Gordon and the Company use the security deposit to prepare apartments for the next tenant. Essentially, the former tenant pays their overhead. He also postmarked the balance of our almost $3000 deposit on the absolute last day allowable on the lease (30 days after lease termination). If you must rent from this company, I might suggest that you withhold your last month's rent and let them balk, if you are interested in not losing money. We were the most conscientious tenants one could ever want and were completely abused and lied to at the end of our lease. I still am considering a complaint to NOMAR because the conduct was fraudulent, in my opinion. read more