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    Superior Wood Floors & Tile

    2.4 (9 reviews)
    Open 9:00 am - 6:00 pm

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    Gaps
    John O.

    Superior did our complete hardwood replacement around 2 years ago, and did a terrible job. They used a cheaper quality wood than what we originally had, the floor creaks and pops, we have gaps by the wall, there are gaps in between the boards, there are splinters so you can't walk barefoot on it, and the color is inconsistent due to inadequate sanding. We had to pay another company to come in and redo 2 rooms ($4000) and plan to have the other company redo the rest of Superior's shoddy work soon. We contacted superior many times over our dissatisfaction but they were always rude about it. I had to actually ask Anne-Marie to leave my home because she was so hateful. She initially tried to say their poor work was my fault because the humidity in my house was wrong. When I told her I purchased whole house humidifiers to avoid this, she tried to say it was due to moving back in too soon (we lived in a hotel for 3 weeks and moved in when they said we could), then she said it's because we had them install in November but that is a bad time of year to install. She said if an expert said the floors were done wrong, she'd replace them. At my own expense, I had TWO experts inspect and say the floors were not to code and done poorly, but she still refused. She said give it 15 months then she would look again (the written warranty is only 12 months) but REFUSED to put that in writing and was offended I asked. It has been over 15 months and the floors look HORRIBLE. I consider a lawsuit but my time off work isn't worth the time in court. Mention the Superior name to any honest contractor and they will tell you they do poor quality work, but only since Anne-Marie took over. These aren't my words, but the opinions I've heard from many other contractors. I do, however, agree. I've never been treated as poorly by a service business as I was by her. Go elsewhere. This place is terrible.

    New dining room flooring

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    4 years ago

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    7 years ago

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    8 years ago

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    6 years ago

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    6 years ago

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    9 years ago

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    Ann-Marie P.

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    11 years ago

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    BA Flooring and Design - Chunks of corner baseboards

    BA Flooring and Design

    (2 reviews)

    We initially chose this company because they were located so close to our new home. They were…read moreincredibly friendly and worked fast. Unfortunately the quality suffered with that speed. We originally had hardwood floors in some places and carpet in others which created uneven areas and damage to the baseboards, which was expected in those areas and not at all their fault. What was not expected was the random cutting and piecing together of the baseboards in level places. There are fourteen of these corners. We were left with extra pieces of baseboards that we discovered thrown on the floor of our garage that don't belong anywhere we can find. Given that we paid for removing and resetting the baseboards this was very unimpressive. I wish I hadn't told them that we were planning on replacing the baseboards as soon as we could because that could've contributed to their lack of care on that issue. We ended up having to level the whole bottom floor which took our budget from that. They removed the flooring in our laundry room which was not part of our original plan/budget and replaced it with much thinner linoleum (we were not presented with any options, they selected it themselves without consulting us) which tore immediately when moving in our washer and dryer and has made it nearly impossible to move them since then because they get stuck. They assured us it would be replaced and that has never happened. When we did our final walkthrough we were happy with the main flooring but asked them to come back to fix the damage they had left behind. In addition to the linoleum there was some minor damage to our new dishwasher and multiple places where chemicals ruined our paint. Over time we discovered that a lot of the baseboards were not even attached and chunks were falling off the corners that were cut and pieced together and there was nothing attaching them. Some were unrecoverable when dogs got to them. This was obviously a safety issue for our dogs and children. We made calls within a month or so of this happening but never heard back. Given that they never followed up and left us with more damage than necessary we will be looking for another company to do the top floor of our home.

    Only thing I will say is that the installation men didn't speak English so it was hard to…read morecommunicate with them but they did an amazing job and will definitely use this company again.

    Superior Wood Floors & Tile - flooring - Updated September 2026

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