1. Support Associates

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    Mission Viejo, CA

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    9 years ago

    Excellent customer service and tech support! The representative I spoke with was courteous, patient and knowledgeable.

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    Best Buy

    Best Buy

    2.2
    (578 reviews)
    $$

    Store was clean and well organized. Staffing levels were appropriate to quickly greet customers and…read moreconnect to a product specialist. A great selection of products that were of interest to us. Comfortable process to buy. Good prices too!

    It was around 7:45pm on Saturday, May 2, 2026 when I (Asian customer) stopped in to purchase a WiFi…read moremodem. It was not busy and there were about 3-4 younger guys (different races) standing around talking. It was about 3-4 minutes until a taller man (Caucasian) who greeted me and asked if I had some questions about a WiFi modem. I told him I did and (on his headset) asked if someone could help me out (since he was in the middle of helping a customer). No one came and the 3-4 younger guys were still gathered around talking. When I was within 6 feet of them, they all saw me, but instead of asking me if I needed any help, they asked the Caucasian customer who was leaving if he needed any help. I had the intention of buying a WiFi modem, but they refused service to me and I felt so belittled that I was about to leave. Luckily, the taller man - who just got done assisting a customer - came back and approached me and answered all of my questions. Because of his help, I ended up purchasing the WiFi modem. BTW, there was another Asian customer who did not receive any help, but luckily the taller man acknowledged the customer and helped him outs. Unfortunately I did not catch the taller man's name. I had to write this review because I believe this was a case of blatant discrimination based on my race and the way I looked, especially when they clearly saw me (because I made eye contact with them) and they refused to help me, but acknowledged the Caucasian customer who was leaving. I should have asked for the taller man's name because he was so helpful (5 stars for him) but because the blatant discrimination, I'm giving 1 star.

    InstaFix

    InstaFix

    4.9
    (260 reviews)
    $

    I've had my PlayStation 5 since the console first launched, and up until recently it had been…read morerunning great. Over the past year, however, I started experiencing an issue where the system would randomly shut off while I was playing. The first time it happened, I assumed it was just dust buildup. I watched a few videos, removed the side panels, cleaned the fans, used compressed air, and thankfully that solved the problem for quite a while. Recently the issue returned, and this time cleaning it myself didn't help. After doing more research, I learned about a common PS5 issue involving the liquid metal inside the system Because my console had been stored vertically since day one using Sony's official vertical stand, years of use had apparently caused the liquid metal to shift enough to create overheating problems. I started calling around for repair options and was being quoted turnaround times of 7-10 days. Then I remembered seeing videos from InstaFix on TikTok where they specifically discussed this exact PS5 issue and showed how they repair it. I called their Lake Forest location and spoke with YZ. Right away he was friendly, knowledgeable, and willing to answer my questions. Since the Fourth of July holiday was coming up, I asked about turnaround time and was honestly shocked when he told me most PS5 repairs like mine could be completed in about an hour to an hour and a half. I drove over from Orange County, dropped off my console, and YZ walked me through what they would be looking for and what the repair process involved. True to his word, about an hour later I received a text that my PlayStation was finished and ready for pickup. When I arrived, YZ explained exactly what they found, what they repaired, and what I could do moving forward to help maximize the life of the console. What I appreciated most was that he wasn't trying to upsell me on additional services. In fact, he told me my PS5 was actually in pretty good shape overall and that the repair they performed should resolve the issue. The repair also came with a one-year warranty, which gave me additional peace of mind. The total cost was $150, and personally I felt that was completely fair. Some people may look at that number and hesitate, but when you consider that a new PS5 costs well over $500, the expertise required to perform the repair correctly, and the fact that I got my console back fully repaired in about an hour, the value was obvious to me. In a world where it's becoming harder and harder to find businesses that combine expertise, honesty, fair pricing, and excellent customer service, InstaFix absolutely delivered. YZ treated me with respect, communicated clearly throughout the process, and got me back to gaming the same day. If you're dealing with PS5 overheating issues, random shutdowns, liquid metal concerns, or any other console repair, I would not hesitate to recommend InstaFix. This was one of the easiest and most professional repair experiences I've had in a long time.

    My go to tech shop. Very transparent, excellent customer service, very fair pricing…read more Thank you for walking me through my options and the excellent customer service. See you next time InstaFix!

    Orange County Computer

    Orange County Computer

    4.8
    (45 reviews)

    I upgraded my old computer to a Corsair Vengeance i8200 Gaming PC - Liquid Cooled Intel® Core™ i9…read more14900KF CPU - NVIDIA GeForce RTX 5080 GPU - 64GB Dominator Titanium RGB DDR5 Memory. Very nice system. The game I play, Final Fantasy 14, has a benchmark tool... with my old system, it rated very mediocre... with this system I get FINAL FANTASY XIV: Dawntrail Benchmark Ver. 1.1 Tested on: 5/1/2025 22:42:05 Score: 32818 Average Frame Rate: 238.0376 Minimum Frame Rate: 94 Performance: Extremely High -Easily capable of running the game on the highest settings. Loading Times by Scene Scene #1 0.202 sec Scene #2 1.688 sec Scene #3 2.006 sec Scene #4 2.061 sec Scene #5 1.162 sec Total Loading Time 7.119 sec I am also very impressed with the data migration... I thought it was just a simple data transfer, but you did an awesome "imaging" transfer. My Word, Excel, Photoshop, etc.. already installed ready to go.. just a reactivation required. My itunes, iCloud Drive, google drive, etc.. already synched and working just as before. Very much worth it!!!! You and your team as usual did top quality work and awesome customer service. It's no wonder I remain a loyal customer and I've extremely satisfied.

    I contacted this company when my new PC build was not boot up. They scheduled a time to come out to…read moremy house. The technician arrived on time and walked me through what the problem was. I appreciated that they were willing to come on-site, which saved me the trouble of unplugging everything and hauling my PC to a shop. They were helpful and ll be calling them again for future support

    Support Associates - itservices - Updated July 2026

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