I have been using Surex for both auto and tenant insurance for two years now. I was initially deceived by the high ratings on Google reviews to choose Surex. Of course, I have no choice but to continue using them because their premiums are cheaper than others. However, if there were any other options, I would definitely switch. When I first signed up, I was impressed by how fast and efficient the process was. The friendly service, quick handling, and affordable premiums made it seem like there was no reason not to choose Surex. But now I realize that this was just a strategy to attract new customers. Over the past two years, I've had multiple issues with my car, requiring several changes to my insurance policy, and I needed a lot of help. Every time I've contacted them for these issues, they have never, ever responded promptly. They don't answer the phone. I've had to send countless emails, make phone calls, and even text just to get a response. Even this month, when my wife had an accident and I urgently needed assistance, Surex never responds immediately. They don't pick up the phone. I'm in a crisis, and there's no reply. When I finally received a response days later, it was just one line saying, "Contact the insurance company directly." I don't know if this is just my representative or if this is how Surex operates in general, but this has been my experience, and I can't ignore it. I sincerely hope that others are not misled by the high ratings on Google reviews. read more

I was insured with Pembridge through Surex for at least 5 years. I return home from NB on December 21st 2024, where I was taking care of my mothers estate. I get my new insurance bill from Surex ( issued in October 2024 with Intact) and it has gone from $1600 per year to $2857 per year. I can't get in touch with my broker ( she is on time off for holidays) until Jan 6 2025. She says she was unaware of the increase and would investigate. I don't hear back from my broker, so after a week, I email her and she says there is nothing they can do. I immediately call Scoop and get the same coverage for $1400 a year. I cancel my coverage through Surex. read more

I spent long time following the online input for auto insurance before quotes. I then applied for one option giving detailed personal information including banking and credit check and was notified that I was to be contacted by a broker shortly. After many hours with no broker following up. I called and was surprised by broker telling me that online application is not acceptable and if I need the insurance they send me the application forms which is going to take over a week to be processed. The broker seemed uninterested and didn't want to make an effort to make a deal. I then asked to delete my profile with sensitive information given during this painful and unfruitful experience but the person turned it down saying it just figures mean nothing. I was really angry about the time wasted on this and how lightly this business cares of people sensitive information. read more

0 stars Ashley L was the worst broker ive ever worked with for insurance. She screwed me in less then a month and then ignored me after asking if lawyer should be involved....SHADDIEST COMPANY I HAVE EVERRR WORKED WITH BUYER BEWARE surex ontario is a joke they screw you and then leave you hanging. GO TO ANY OTHER COMPANY BUT THEM read more

This is horrible insurance company Burlington in Ontario. The broker ADAM ATKIN is rude and unprofessional salesperson. I asked his manager just to change broker to not deal with this person unfortunately he disagreed. Be aware. FYI Read terms and conditions before you sign the contract with this company. read more

I have car insurance and home insurance with and my agent is surex.com I am still waiting for my pink slip for last 2 months and change my address too . I try to call Jocelyn stone this person so many time but they don't reply me and don't answering me too , This is my mistake to take a insurance with them This is my suggestion to all please don't go with this company . Fake company and fake peoples are working there read more

So they claim to have cheapest rates I had a horrible experience with these guys. Provided a BC abstract and 7 year claims letter both squeaky clean. I was. Everything but outright called a liar by JessicaTelford the spoke to her boss lKelly Anne and of course to keep their reviews good I was told I misunderstood but I definitely did not, I prob died my abstract and claims letter n I was told by Jessica she has seen many BC abstracts and claims letters and definitely didn't look like the ones I provided. I pull abstracts all the time as I am a class 1 driver and have worked in BC for 12 years and have always been the same. Was I called a liar? I definitely was, do not use these guys they are terrible, worse customer service EVER. Call lowestrates instead much cheaper and don't call customers liars I have surex a 1 star and will NEVER contact them again read more

Terrible communication. Was not advised my address change will nearly double my premium or at any point offered any alternative. Competition significantly lowered my premium after asking pertinent questions such as the parking situation. read more

Recently I switched to Travelers because I got a call from a guy named Tyler Amodeo who works at SurexDirect which is a broker company stating that he can get me a good quote for auto insurance for two cars I own and he lied saying that but that is only possible if I buy tenant insurance as well. While buying the insurance plan I asked him that I'm planning to sell one of my cars in the middle of the one year insurance term so will the discount still continue and he said yes. Now I got rid one of the vehicles and they just removed $20 from my monthly bill cycle and when I tried cancelling the insurance he told me about the cancelation fee which he never mentioned about it until I decide to cancel what a ripoff!!!! Don't deal with Tyler Amodeo. read more

The old "BAIT AND SWITCH" continues in the insurance game. I decided to get a head start in searching for bundled insurance a couple months early. I negotiated a good quote, after multiple back and forth questions, a month early and budgeted for it. A week before the renewal, I received and E-mail stating the home insurance will not take my home due to the roof is over 20 years old, leaving absolutely no time to look around again with all the questions needed to answer. The new quote was almost $1200 more than quoted. All I received back was an excuse "Insurance quotes are not bound untill confirmed by the broker" read more

Got a quote online for home & auto in early 2015. Their price looked very attractive. The next step is to call them & get everything in writing. Well, I left 2 messages to a designated agent. But 6 days passed & no answer at all. Called another insurance company, get everything done in 20 minutes. This was the time that I wanted to give them business & pay $$$$. What if I was having a question or claim? Go figure. Update: After receiving explanation from the owner Matt, that the issue was caused by a problem with their IP phone system, it's reasonable to give them the benefit of doubt. I appreciate that Matt did follow up on the issue. Further update: More than 1 year later (middle of 2016), I tried again to call their # to get a quote on a condo building. It ringed for 10 minutes & nobody picked up & no option to leave a message. So long. read more

I use surexdirect just for almost 2 weeks and i canceled it becuse I found a cheaper company and i get charged from surex 640 dollors just for almost 2 weeks of usage that's insane I understands 200 or 300 dollors but 640 dollors that's a rip off ..I shouldnt even join in the first place .this is very unprofessional to rip people off like that am dispointed if I knew this before I wouldn't even bother to join this company .. and am only a part time worker. 640 dollors is alot of money for me..this is really unprofessional way of doing business .. I will inform people about not to join this company for insurance..thank you for ripping me off.. read more

These guys are incompetent and incredibly slow. My license expired a couple weeks before I switched insurance, they took it without problems -- no one realized. Totally my fault. However, A month later while I'm moving across they country, they realize, give me 8 hrs to get my updated license to them which I did, now 5 days after that out of no where tell me I have no coverage anymore. Zero notice after they told me everything would be fine if I got them an updated license. My car is being shipped across the country and I'm supposed to pick it up this week and is no longer insured. Complete waste of time and has screwed me completely. Completely unprofessional. read more

Please read the "From the Business Section" where the owner Matt has written " As one of the founders of Surex Direct I am always available to handle any customer suggestions, feel free to reach out directly if you have any concerns" I put this statement to the test and can attest to it's sincerity. If you're in the market for Home & Auto insurance count on these fine folks to provide you with a competitive quote. If that weren't enough the high standard of service is outstanding and prompt. In summary, Surex Direct cares. read more

It took me a long time to write this new updated review..... However I did talk to Matt A. and he called me right away in the same day... I did express my disappointment with one of his brokers and he did do something about it right away.. I was assigned a new broker and further more the money that I was complaining about he did send some of it back... Now that is what I call a wicked owner that cares about his business and his clients.. So from now on I will be taking any issue with the owner if my broker that I am assigned to does not seem to care... So to Matt thank you for everything that u have done for me.... John .S. read more

My broker was Karen Jean-Gilles. On the phone she sounded very enthusiastic and professional, but her quotes on the phone were higher from what I saw online (without changing any information), and became higher once again when I received the document to sign. Her replies by e-mail were very short and only addressed one or two questions when I had sent 7, and even when re-asking she'd ignore most of it. She didn't fix the mistakes I pointed out or gave me a new form to sign, and was hard to reach. When I finally did reach her by phone, she suddenly needed even more documents and the quotes shot up by a lot another time (now information had changed, so that could be forgiven, but they weren't competitive anymore). I am seriously worried if the information I have sent her will be used to scam me. In the end I have settled for another broker who didn't ask for nearly as much sensitive information and for a price that was close to the originally quoted low price on the phone by Karen, and MUCH lower than the latest quote. The process was smoother as well and without blatant errors. read more

Wow! If only there was a negative scale. My dealings with Surex Direct represent - by far - my worst experience with any company, anywhere, any time. Without going into the true nitty gritty - I learned of Surex via signing up for a home security system. I should have run due to the red flags - it was my first time dealing with 'eSignature' technology, and was surprised to receive notification that my documents had been signed without me even reviewing them!! There was a mix up with my first payment, and I recalled it so it could be corrected. I was advised by one of the "owners of the brokerage" to send a separate personal cheque to cover part of a payment with the policy I was satisfied with. This payment was apparently never forwarded to the insurance company, as I started to receive collection notices from the insurance company! (If you're anything like me - your credit rating is hugely important and, in particular, having something sent to collections when you've paid it, is not something you'd be willing to tolerate.) After many phone calls, collection notices, and reassurances that my advisor was "helping me." I received a call from her that "there's nothing she can do." How's that for customer service and helping someone almost desperate to not have a derogatory entry on their credit history? I ended up calling the office and having to threaten to call the media about this injustice. Matt, who's quoted on Yelp, didn't hesitate to pick up the phone and YELL at me. No joke, and no exaggeration. As I explained to him at the time, I was interested ONLY in having adequate insurance in place. It's a peace of mind issue, plain and simple. He accused me of simply being difficult. Aside from his highly defensive and offensive demeanor, he put words into my mouth that, when corrected, forced him to apologize. I've been waiting to post this review until every piece of my business had been removed from their purview and that's now happened. Could not be happier to have all ties cut with this company. If you're considering moving your insurance business anywhere, DO NOT move it here!! read more

After being with this company for a month, the underwriter lost my proof of driver's education, causing a $700 increase (more than double!) to my premium. I had to go to Service Ontario on my own time and pay for a document out of pocket in order to bring my premium back down to the actual rate, because of their mistake. Additionally, when I moved to a town in a lower risk zone, they refused to lower my premium even though the average insurance cost in the town is less than half of what I pay. Avoid this company like the plague. read more

I have a personal auto insurance thru this company and just got business insurance today best prices i have found in Alberta and matt A. Is greatest person to deal with very knowledgable in what people need and very quick to get back to you and keep you updated would defiantly refer anyone to surex and look forward to dealing with them ongoing read more

As soon as I filled out the online forms, my email and cell phone began to receive spam message after spam message. This company obviously sells your personal information to marketers instantly. I also received many phone calls and emails from Surex Direct trying to firm up my business. When I called the owner Matt out on the selling of my personal information, there was no response and all calls and emails from Surex Direct have stopped. Sadly the spam messages have not. read more

Surex direct I have signed up with this insurance broker and I had horrible experience with this broker. at first when we got the quote I was happy because my insurance was cheaper with them and asked the broker if I have to pay for anything to start and broker said no he said just pay the monthly so my wife couldn't believe asked the same question and he told her the same thing. so we did not think twice we canceled our current insurance we were happy and did signed up knowing my parents sign up with them first the same day we were so happy and told our relatives and friends about it and they almost go sign up with them. after 3 weeks later we got the mail that we are being charge between 700 to 800 to start and my parents are being charge between 900 to 1000 dollars and they said we had to pay 3 months advance this is crazy we were shocked because we are not aware of this situation called the broker and told about it he seems he doesn't care his almost hang up the phone almost don't wanna talk all he just been saying policy things that we have to pay. so misleading us with the information is their policy. i never write a review online with any bussines just today Ifelt like I had to so nobody else will fall with this tricks stay away from this broker go with intact, novex, etc they don't charge 2- 3 months to start This surexdirect home auto insurance experienced is a nightmare for me and I don't want anybody else to experience what we had experience with surexdirect STAY AWAY!!!!!!!!!!! read more

These guys are always very helpful and have been handling my insurance for several years. Any issues and they are always quick to take care of it, lost card, claims, registration. When I call I always get someone fast... and not from the Phillipines or India, they are in Canada!! Great company and great service. read more

They have no customer service, changing anything or cancelling with them is impossible. Might be a few pennies cheaper but NOT worth the headache! read more