Perfect installation, super fast internet, friendly local company to do business with.

This company is ridiculous. They come to our door to solicit business, we politely say we aren't interested, and they don't leave. Finally had to get rude to get them off our property. A week later, they come to our door for an installation appointment that we never agreed to. I told the installer that we never agreed and he tried to walk by me to start the installation. I stopped him and told him to get off my property and all he did was smile at me. I asked if he understood me and he mumbled something and finally left. Do I need to call the police? Surf -- stay away! read more

Absolutely not--they completely destroyed my front lawn and driveway!! They did not even get permission to be on my property and they completely destroyed my plants and grass in my front lawn while digging trenches all along my street and the work vehicles and equipment they used tore up my driveway! Negative stars--horrible, greedy company with no integrity! read more

This company installed their internet over a week ago. Still not working, no response from Surf. We will call you back today with an ETA of when someone can come out and look at it. No call backs, I have called 4 times asking for an update no updates and no help. Tore up my yard and left a hot pile of mud in my front yard. Had to call them to come remove a pile of dirt on my sidewalk that was there for three weeks. Maybe 2024 will be better for this company. Maybe I'll have internet by then. read more

Surf Air Wireless - 3 weeks of dirt pile - Internet Service Providers Near Me

Always great service. Fastest internet in our area. We run 6 phones, 3 tv's, a laptop and home computer on the same dsl with no issues

Sur is terrible. Their service worked about 50% of the time. I called to ask for assistance and the short answer was deal with it. I canceled and refused to pay final bill since I was paying 100% of the cost but getting 50% of the service - they sent it to collections, nice! I switched to ACME fiber and so much better! read more

Horrible service. Wish I had options. Goes out monthly, takes days to fix... people are nice to talk with but action is slow and unless you complain, they won't credit you for the time off line. Please, someone else offer service to the West Creek, Lowell Indiana. Location. We need you. read more

Paying for 20mbs getting less than 5 most times. Evenings there is no to little connectivity. Was told due to the system load. Sure that works for Surfs profit but not good for customers. This morning speed is 1mbs.. Surf as usual blames my router. Last time they came out the solution was to purchase an Amazon router from them instead of my mesh Orbi. Turns out not the router but the service. Same diagnosis today and promises to "escalate". Where is the results of the billions our government has handed the industry? No return calls as promised. Escalation in Surf terms means "getting off this call" ! read more

This internet service is an obnoxious grift. I have to imagine that if the majority of Surf Air Wireless customers weren't desperate and technologically inept hillbillies, the company would be sued into oblivion. Connection comes and goes and often doesn't work properly. Technicians will show up and pretend to do something, but no, this is how it works and has for years. It's extremely overpriced and you'll likely agree that they owe you money once you become familiar with the performance. read more

It's Oct 2019 and I subscribe to the top tier plan paying $99/month for an uncapped 25 megabit down speed max ....yep people that's life living in an area not serviced by DSL and cable. Service has been consistant for the most part with Surfair can't complain about tech support or uptime , but what I do have beef with is the lack of transparancy as to what they're doing to make the service better and bring rural internet more in line with that of it's physical counterparts. 25 mb max at the top tier plan the customer should be put at priority 1 amongst the others and if addtl bandwidth is warrented in an area the company should make efforts to consistantly reach this theoretical max if not increase it. With 5G proposed for the future with theoretically multiple gigabit download/upload and latency as low as 2 m/s. Surfair needs to evolve to stay competitive long term...... BOTTOMLINE: COMMUNICATE TO YOUR CUSTOMERS ON TWITTER/FB/WHATEVER, WHAT YOU'RE DOING TO MAKE YOUR SERVICE BETTER! read more

Surf Air Wireless - upload detail - Internet Service Providers Near Me

I've been a patient customer ever since they bought Freedomnet. They are a horrible company. They will take your call about slow speeds and never fix it. I pay them for 15MB. I've never seen those speeds. Ever. I could even live with 10MB dwn if it was reliable. I get neither. 3MB is typical, often slower. They will blame it on overloaded towers, or something else, and then do nothing. Stay away if you have other options that work for you. They're a carpetbagging company from IN. In over their heads, perhaps. The tech isn't new. They're just not good at it. I've filed an official complaint with the MI AG and would join a class action in heartbeat. read more

I had to call SurfAir many times due to losing internet connectivity intermittently for weeks. My speed tested at 1mbps. Pathetic. And we don't even use any gaming or streaming services. Finally after the fourth service call to my home, the tech recommended we find another provider because they were going to cut off their service to Illinois. Really? So I found another provider, SurfAir picked up their equipment, and we get FANTASTIC service from Xfinity. Curious though, after they told me to find another provider, I read where they were actually expanding in Illinois. As far as I'm concerned in addition to having awful service, they are also liars. read more

My download speed drops every evening from 300 to 4 mbps need answers customer service kinda skirts the issue, blames it on peak hours.

The worst internet provider! They bought out a local company, who was absolutely flawless. Now we rarely get internet. It's unreal. They're a total scam. STAY AWAY if you can!!!! Your devices will be useless at least once an hour with outages and you'll only ever get 1/2 if the bandwidth you pay for, on a good day. Generally if you pay for 22-25 MBPS you'll be receiving 5-7 MBPS. ITS A TOTAL SCAM! read more

I have been a customer since it was airbaud. I was unaware that Surf air wanted me to move out of my grandfathered package until they dialed my speed back until I had 400kbs down and 150kbs up. I have been paying $40 a month for this ridiculously slow service for quite a while. They had no problem taking the money but could have communicated to me to get me into an improved package. Instead they chose to hurt one of their longest clients to get my attention. Thanks Surf air. I'll take that into consideration. read more

Surf bought out my previous ISP, Freedomnet here in West Michigan. The change from Freedomnet to Surf went without issue; my service is dependable and has been maintenance free. I recently lost my job of 24 years due to CoVID and was going through all my bills to see where I could save some income and make it through the rest of the summer and ensure my family has internet access. I went to the surf website for the first time to see what a step down in service would cost.. and discovered the plan I was paying for.. the plan I had through Freedomnet at $139.95 a month, only cost $79.95 on the Surf main website! I have paid my bill through the Surf web portal which does not list their prices. I called customer service, and the representative immediately adjusted my bill for June and gave me a pro-rated adjustment to my account.. she then put in an urgent ticket to have an account manager get back to me on this "oversight". Days later of me calling back multiple times, she was finally able to get me through. The manager (Ralf) I spoke with didn't seem as appauled as I or their customer service department were and told me they have 20,000 customers and can't keep track of what they are charging them! I have been paying $55 more a month (the cost of their basic service) for 15 months! Pretty much If only I would have checked sooner?! Still waiting to hear if I'll get a credit ( or even a partial credit).. either way, I'm stuck. There is no competition, they're not listed with the Better Business Bureau, privately owned.. where in any industry would this be an acceptable business practice? Why take care of your customers if you know they have no choice but to simply take it? A tech company that can't track what they charge their customers? At least going forward, I'm paying "their" price and not my "grandfathered" old price... Doesn't "grandfathered" connotate something good when it comes to these things? Cudos to their Frontline customer service reps. Very professional and seemed to want to help their customers. Their management could care less. read more

I'm not super thrilled to be honest. I pay for 1Gbps download speed and haven't seen anything over 30Mbps download. When I run the speed test, my upload speed is significantly faster than my download, which I've never seen before. On top of that, when we signed up, we were told they were doing a promotion. If you sign up for auto pay, you get a $50 gift card. It's going on 2 months. So, I called in about it. The guy had no clue what I was talking about. Said I would receive a call about it and nothing. This all would be fine had I not been lied to and pay for the best they have to offered because I'm not getting that at all. read more

I wish they had a zero star review. I have their fiber optic internet. I get 25 percent of the upload and download speeds that I am paying for. They sent someone out to change my equipment and after spending 2 days at my house he admitted he didn't know what he was doing and when he left nothing worked. . I called and recorded my conversation with technical support I could not have talked to a more smug person anywhere. I explained that nothing worked after he left. I was told that wasn't their job their job was to bring internet into my house. I explained my signal is terrible and he said from what he can see is that I have a device that is connected so his equipment must be working. I absolutely hate this company. When they were freedom net solutions they were equally as horrible. We were sold as a development that bringing in fiber would blow us away with amazing speeds. Here is a speed test I ran. These are the amazing results we were promised and here is what they say is working. I am paying for 250 upload and 250 download read more

Surf Air Wireless - Surf air wireless speed test - Internet Service Providers Near Me

This company has the absolute best customer service every single time! They are 100% consistent in responding quickly, professionally and friendly! An excellent service provider for many years now. read more

Slow, buffering data caps $$$! I can't believe I'm forced to use this service. Comcast please come to westville!! I'm paying $80.00 a month for slow internet. Please don't purchase their router either. The overpriced equipment will only provide enough wifi to cover my living room. When you call tech support hey tell you to power cycle the router- uhh!!!! read more

I only give a 4 because if internet goes out on weekends we have to wait until we finally get someone. The service IT guy we have is excellent. read more

It is really unfortunate I even have to pick a star for review. This is a zero star company. We have their fiber optic internet and we do not get even close to the speeds that they claim their equipment is capable of. We called for a different package due to how horrible the internet is at our house. We thought if we upgraded the package our speeds would be much better. We were told our equipment was outdated and we would require new equipment to get better speeds. The technician they sent to our home installed the new equipment and left with nothing working. I contacted their technical support group and I was told their responsibility stopped once their internet went into their box. The signal in the house through their router was not their responsibility however after arguing with them for half an hour and after they found out I was recording the conversation they said they would send the technician back out to check over his work to see if something was wrong. Later that night the technician called and said he couldn't make the new equipment work, I was shocked he left and just left equipment that doesn't work in my house. He said he would be back but would like to know what I wanted him to do. I responded I want you to make the internet work in the capacity you are billing me for. I am being charged for 250mb upload and download speeds and I am getting right around 50mb upload and download speeds. We both agreed if he could not make the new equipment work the old equipment should be installed so my daughter could do her homework. He was at my house for over 4 hours the next day, called me and told me he was new and didn't know how to make this stuff work. I told him okay I understand that everyone needs to start somewhere and he should get some help because it is not fair to us to have to pay full price for bad quality and service. I got home and looked and my old equipment was installed. I expected someone would call and come back over and make the new stuff work. I thought the old stuff was reinstalled so my daughter could do her homework. I never got a call. I called their technical support and I was told I need the new equipment to get the speeds I was paying for. I told them I was told by the technician he was new and didn't know what he was doing and asked for someone to show up that knew what they were doing. I was given a ticket number and no one called to schedule a visit to make my equipment work. I emailed them and the response I got was that the technician that has no idea what he is doing was that if my AT&T equipment didn't work it isn't their responsibility. I emailed back that my equipment doesn't get the speeds I was promised yet again. I got no reply. This is a service for rural people, there is no one that if they had the opportunity for cable internet would even touch this internet. Everyone also has satellite dishes for tv due to the fact this is what works out here. The AT&T service that they were talking about is the on demand for Dish network and Direct TV. How can a company not know how to make a service work where 90 plus percent of their people have that very service? I would encourage everyone to read the yelp reviews for this company. They all say the same thing. This is the absolute worst customer service company we have ever spoken with, and the reviews say the same thing. Most of the time people leave a negative review for a bad experience however what does it say when multiple people leave a negative review. In google you will see a response from the owner. I am also posting this on google. I would invite the owner instead of leaving a response to fix my problem. If my problem is fixed there is not a need to respond because I will delete the review. If you are reading this and it is still up that means the owner did not initiate a fix to my problem. I would encourage everyone that has access to internet outside of this company to get that internet, these people are not capable of delivering and it must be easier to take their money and ignore them instead of trying to make a customer happy. I live in a subdivision of 30 homes and most people in here will switch to a different company when one comes available. read more

Please tell me why my download speed for business internet at $80.00 a month only downloads at 7mb a second but my hotspot on my CELLPHONE can download at 50mb a second? read more

I really wish I could give it 0 stars because it's the most piss poor excuse for an internet company. We pay $83 a month for $0.50 quality results. Honestly in our case here it may be easier to cancel them and have no internet at all because at that point I won't have to be let down whenever I try using it. If anybody has an option other than surf air wireless I'd HIGHLY recommend you using an alternative. read more

I would like to say thank you to the young man that spent several hours correcting our internet problem yesterday. He was amazing. When he was done he made sure that everything worked. Cuddoo's to this young man. Thank you. Bob and Mary Napier, Wanatah. read more

Was on the unlimited 20mbs plan. Always losing connection and speeds were barley enough to run one comp or one TV streaming Netflix. I called customer service too see what was going on. The first tech confirmed I was dropping packets and only had 2.7 mbs download. She escalated the problem to upper tech support. They called me back three days later and told be that my speeds were good all along and that I must have so much malware on my computer that it was taking all of my bandwidth. They had me check my speed and there it was, 18mbs download! I was like..cool! the very next day it was back to 2.7 mbs and has been there since. Canceled my service and now with Frontier. read more

Had a computer issue and knew that Nate, who works in the Coal City, Il office, would be able to fix it. I was right! He took control of my computer, with my permission, and resolved the problem. I did not even have to bring it in. Saved me time and resolved the problem. I am very glad we have a great place in our community like Surf Air Wireless! Sandra H. read more

Technicians are uneducated regarding WiFi technology, constant drop outs and loss of service for minutes up to hours. There is a tower in my back yard. I have security cameras, laptop for my job and stream line tv. My speeds are at max 8 mbs, I get constant drop outs on my devices due to speeds under 1 mbs all for $70/month. I have sent over 50 emails to support, called them over 50 times and get the same results....unplug your modem for a minute and wait. No results! I would not recommend this company if you rely on steady service and dependability. Im finally bailing out after a year of frustration and switching to a company that I don't like but the product is good. I know, my son has it! A home netgear router, no satellite, no cables, the router picks up the signal directly off of nearest tower. 5 bar signal, up to 400 mbs, minimum 40 mbs, no throttling and the same cost as Surfair Wireless; oh, and I had the these problems with Surfair before Covid so no excuses. Something every consumer should keep in mind, we don't need them, they need us. Look at Netflix today. Investors are bailing because nobody is buying their product and Netflix is crashing. So their answer is to raise prices??? Really? read more

When it works it's great, but since surf air took over csinet it has gotten increasingly unreliable. The Wanatah tower goes out around the same time most evenings. Usually when your streaming a show or movie. And at random times throughout the day right at the time you need to use it. I've tried unhooking all routers and disconnecting any wireless devices that could be interfering, and running straight from the modem but it doesn't change anything, so it's definitely on their end. Previously there was no other option for internet, but now Netnitco is in the area so maybe some competition will help them get their act together and upgrade their system or whatever they need to do. read more

I've had problems with this internet speed for years and the internet speed varies, sometimes down loads speed might be 23 to nothing. I've also talked to a couple of other people that have surf air and they have the same problems. They keep sending out tech's probably about 20 times over the year's and nothing ever changes. 100.00 a month for crappy internet! That's the problem when you don't have many internet providers to choose from and I asked service how I just stopped at a couple of strangers houses because I seen that they had surfair and they have the same problems with this company, I asked service about that and he wouldn't answer it. read more

10 down and 3 up speeds with great rates and no BS installation. Oh, and they use Honda Elements for their fleet vehicles - bonus.

No signal half the day. Speeds vary from dial up (50 kbps) to very slow (500 kbps - 1mbps) when you get a signal. Has been degrading over several years in the Heston area. Unusable. Techs are good natured but unable to correct poor service due to the tower gear needing immediate equipment upgrade. read more

Do you enjoy internet outages for days at a time? Do you like spikes in service leaving your connection virtually non existent? Do you love it when you call customer support and they graciously inform you that you'll have to deal with no internet? If not I can't recommend this abomination of a service provider... I suppose that the one value they bring is that for those without Internet... They can almost sort of pretend that the hair pulling and frustration is a step into the future... But in all honesty even dial up had more consistency then this mess. This is the sort of Internet service provider you recommend to your worst enemy then go repent at church with a thousand Hail Marys .... No do not go for this. I'm sad and disappointed this company has lasted as long as it has when it should have died pre conception granted the work ethic of those behind it. read more

This is the worst company i have seen in a long time. They are rude and they will try to scam you out of money. Beware!!!

Horrible service, the Internet is constantly going out at random times. Call customer support and they claim they are giving us more speed than what we are paying for, and when I go to test the speed on speediest.net it isn't even close to what I am paying is slower! read more

I am super disappointed with Surf Air Wireless. We have been customers for close to ten years, and since we weren't getting very good speeds, we made the decision to switch providers. I called to find out about the process for ending my service with them, and due to a misunderstanding, cancelled one day late. They were totally inflexible and difficult about their "company policies" and are charging me for an extra month. $50 down the tubes and I will recommend to everyone that I know that they never use this service. read more

The term internet service provider is a joke. I called for tech support one day and told them that I was losing all of my packets and the girl told me that she could not check into it because my payment was not received yet. We have been a loyal customer to them for over 7 yrs now through all the company name changes in all. My advice to anyone needing real internet service is not to waste your time and money with this company. The service is below sub par and they refuse to upgrade their antiquated equipment for more reliable service. BTW, The new name is now sea-net, Just to let everyone know they are the same company. NOW GIVE ME MY ONE STAR BACK! read more

CSINET has great speed for us in the county however their customer service and infrastructure needs work. When Union Mills had the grain silo explosion, CSINET tower was first reported from CSINET customer service reps that the tower was on top of the silo and that they were working to restore our Internet service with a few days. They then said that they were not going to provide credit for down time due to a clause within the service agreement. I find this interesting and a poor choice on their part since they installed it on top of a grain silo that is at risk of blowing up anyway. It took customers to call in and threaten them that if they did not credit for down time, they would initiate a class action suit or individual suit against them before they came out with a script that indicated they would credit everyone for the month of July. That's great but you already made everyone mad and created a lot more drama than there should have been. There are some of us that have VOIP for phones. This is a service of phone connection through the Internet like Vontage or what service that CSINET has. Since the service went down for two plus weeks now, we have not had phone service either. This is unacceptable. When it comes to paying for now phone service CSINET says that they are not going to provide anyone credit for this service since it was our choice to go to Vontage rather than CSINET's service. What a crock of crap. Because there is no competition in the area for Internet services, CSINET seems to think that they can do what ever they want to and the customer has to suck it up or not have any service at all. CSINET needs to fix their customer relation problems and provide an infrastructure that is not put in high risk locations. Their arrogance over the phone when you call is unacceptable and needs to be fixed. The buck stops with management and you need to figure out how to provide a better service to your customers! read more

I've been a customer with surf air for quite some time now! I practically never have issues and when I do they're so quick to resolve them! Customer service is great! Love this company!! read more

Definitely not worth what is costs per month. Lack of speed (a lousy average of 2mbps upload) and occasional outages make me thing of switching to Hughes Net (no cable in my area) I also have their VOIP service which is very poor quality. read more