Again today same problem as last week, driver did not show up. When another driver ( waiting for another fare) called it in for me, it appeared that there was NO RECORD of my call for a taxi ever having been made even although the dispatcher had repeated my address and name back to me. I am beginning to think that only calls made with a cell-phone are attended to, as both times my calls from home, were made from a land-line. And by the way, I live in Surrey, BC, Canada, NOT in San Francisco. ( 2 stars, because it was not the fault of the driver) read more

Worst service ever on May 14 / 23 Phoned a handicap wheelchair cab for my 97 and 89 parents . A no show two hours wait and never came .Said they would phone what a lair never did . read more

Brutal. Their driver smashes into my car today and then takes off! No note. Nothing. Way to go guys. Thank God there were two independent witnesses who saw it all and took pictures of their car and plate for me. Then I called to speak to management. No return call. Ultra non professional. Scamming driver. No customer service at all. read more

I use Handidart they sent a wheelchair cab for me he picked me up in Vancouver and I live in Vancouver but he went to Richmond first. He went over every speed bump fast and was taking on his phone almost hit the car ahead. read more

A van taxi came to pick me up today, I think it was #G31. I was waiting out front for him to go do laundry. when he showed up he punched his van visor and was very angry, so I asked him if he's okay, he said what's your problem I just punched my car not you, I replied "you should be polite and friendly to your customers", he said "fuck you get another taxi then. I slid open the side door and opened his passenger door because I noticed him trying to leave, and I said I'll go with you, then with my leg inside he started driving away, I barely got my leg out of the way, he drove away with 2 doors still open. read more

EDIT: I complained to this company about my experience (below) and they were very apologetic. They issued me a credit to be used on a future fare. As I believe this company legitimately cares about customer service, I have changed my rating to 5 stars. The GM also advised he will counsel the driver, so I am very pleased Surrey Metro took my complaint seriously and took action on it. Sometimes mistakes are made. I have filed complaints with Consumer Protection BC and Passenger Transportation BC due to a negative and distressing experience caused by one of your company's drivers, BALJINDER SINGH. On August 29, 2019 at 10:22AM, I contacted your dispatch service to request a cab to my local pharmacy. I asked if I could get one as soon as possible as I was dealing with a severe and extremely painful back injury and had been ordered by my doctor that morning to get x-rays taken that day. He asked me to take a cab as I was not able to drive. I was having a very difficult time standing or moving at all. The dispatch advised they would send one as quickly as possible, so I thanked them and hung up. At 10:38AM, Baljinder called me to tell me he was outside the Pharmasave. I thanked him and told him I was on my way out right now and would be there in 2 minutes. Please note I have a recording of this phone call and the phone call to dispatch to prove this statement exactly. At 10:40AM, I arrived outside to see him drive off. He waited LESS than 2 minutes for me to come from where I was waiting to outside. I can prove this **EXACT** timing by my call records. I had to contact another cab company and wait in the sun, with nowhere to sit despite my excruciating back pain, for another provider. Your cab company lost out on well over $100 in cab fare due to this. I have medical receipts and prescription receipts to support my back issue. I have recordings of the experience with your driver. I have call records to support the EXACT timing and the fact that your driver left after LESS than 2 minutes. I sincerely hope you investigate this matter and take it seriously. Given you have now lost your so-called monopoly due to Uber's announcement, I strongly urge you to discipline your drivers and prioritize customer satisfaction and experience or people will shop elsewhere... simple as that. I am glad the taxi business is finally getting what it deserves for treating its customers like garbage. read more

So l take one of these cabs from Scott Road SkyTrain Station to home. This is a 10 minute trip, roughly. I tell the driver where I need to go twice. He asks me to direct him, okay - no problem. We get up along side a strip mall and l tell him to pull into the parking lot. I let him know he needs to go through the lot. He keeps telling me 116, which is not where l live. So we pull into the parking lot and l try to tell him to keep going. This is as far as we get. $14.75 later and l end up walking the remainder of the way home. I call the company and complain, inform them this is unacceptable and, thankfully the call taker agrees. I'm "told" this will be looked into. Unfortunately, l didn't get the number of the cab. I will admit - l regret paying. If l could give them 0 stars l would! read more

Very rude phone operator,talks non-stop and would not even listen to what the customer is saying. I was trying to explain the situation and the operator doesn't care at all. Very frustrating experience. Just find a different taxi to call. read more

WORST SERVICE EVER RECEIVED. Rude, impolite, disrespectful and courtesy-less operator and the driver not at all interested to talk. Rather was more interested in cutting the call. I waited for 1 hour. Neither the driver or the operator apologized for getting late. And the best part: the TAXI NEVER CAME! Rather than giving such lame and useless services, you guys better shut down. ZERO Stars read more

So they charged me an extra $10 to take my mobility scooter in a taxi 7 blocks plus being a senior. I will never take them again. I have taken other taxis and no charge like that extra then the regular fee. This is a slap in the face to the handicapped. Also I am the one who put my scooter in the taxi and took it off while he stood by and watched. So tell me again what was the extra charge for? read more

Very rude service June 12, 2022. After a full day of travelling we did not appreciate the service and attitude of the driver that we got. Will never use this company again. read more

First time using a taxi since I moved into the GVA. One word for the experience -- Fear. Driver was having a mental meltdown from the moment I sat down. First he sarcastically complained about how my destination is so close that I should walk, because he walks 8 km to and from work each day. And when near the destination, he had another meltdown when a driver in front of him slowed down. He honked at the driver and showed him the middle-finger, while yelling profanities. Then he went into a rant about how people hate taxi drivers because they see them as "poor and below them". All the while, I'm trying to smile and reassure his wild thinking, in an effort so he doesn't crash the car or stab me. I can't believe these people are allowed to operate. When I take a taxi, I expect a safe careless ride from point-A to point-B. I shouldn't have to behave like a psychologist for the psychotic taxi driver in fear for my safety. read more

Horrible service. Booked 2 hours in advance because it was snowing & my daughter had her immunizations appointment. The taxi never showed. I called and the dispatcher lady was rude & said they had to wait until a taxi was in my area. I asked why they wouldnt send one to my area since I booked it so far in advance. She said it doesnt work that way. My brother made it before the taxi & drove me to the app. Whats the point of having an online booking service? Crappy service all around. read more

I am really disappointed in this taxi company. On Thursday my 17 year old daughter took one of their taxis from Surrey to the Vancouver Airport. The driver was rude and took advantage of the fact that she was young and did not know the way to the airport. He took her through the tunnel (heading north during rush hour) where, as always at that time of the day (5:30pm), there is only 1 lane heading north. The alternate route (over the Alex Fraser) would have taken less than half as long. The fare which should have been around $60 was close to $100 and my daughter almost missed her flight. The driver should be ashamed of himself for taking advantage of a young girl like that. I called the manager to complain and had to leave a message. He has never returned my call. We will never use Surrey Metro Taxi again. I had to give them 1 star to post this review but I would not even give them 1 star. read more

They employ the worst people. They should put down some guidelines that must be followed by every cab driver. Most impolite and rude drivers this company employs. Avoid this taxi by all means. read more

Used the online order system two days before doctor appointment to place a pickup time and date. Got confirmation. Taxi never came. Waited until my appointment time and had to arrange for another ride to doctor. Taxi drivers who can't find a building built in 1975 shouldn't be driving a taxi or ubering. Surrey Metro never contacted me to give a reason for taxi not showing up or apologize for not showing at appointed time. read more

SURREY METRO TAXI SUCKS!!! My mom and dad are 93 years old. Today I was singing in a concert and they wanted to come, but because my dad is in a wheelchair, they have to be transported in a wheelchair cab. From Surrey to Richmond (return) is expensive, but it's the only way they can attend the concert. I booked the cab 4 days ago for a return trip, giving Surrey Metro Taxi both the pick-up addresses and the destination addresses. (I've done this many times before!) I also called again this morning to confirm that they had both the trip there and the return trip booked. We had no problem getting my parents to the event. However, after waiting a substantial amount of time for the return cab to come, I finally called the cab company, to ask how much longer it would be. Imagine my surprise when they told me that, "We don't pick up in Richmond." What?!! If that was so, why didn't they tell me that when I was booking the cab? Their answer to that was that whomever took the booking, shouldn't have taken the return trip booking. Even so, when the cab company looked at this booking, they could have had the decency to call me to tell me that it was a mistake!! That way I could have made other arrangements. And what about when I confirmed it this morning to make sure they still had my booking - they could have told me then as well! So here I was stranded in Richmond with two 93 year olds; one in a wheelchair, and one with a walker, and both very hungry because it was now way past their dinner time. Thanks to some very kind venue staff who got on a computer (I do not have data) and looked up the number for another cab company, I was able to call for another cab. But it did take a long time and it was after 7:00 PM before I got home from an event that ended at 4:30. Kudos to the Richmond Cabbie who was outstanding. Our fare was over $100 and I tipped him $35, but it was worth it. Oh, and BTW, when I was on the phone with Surrey Metro Cabs and was understandably upset with them, and asked for the phone number of another cab company, I was told to look it up myself and then hung up on! NICE!. Thank you SURREY METRO TAXI - YOU SUCK! I will NEVER use your company again and I will make sure I tell everyone how you left two 93 year old seniors stranded in the cold! read more

They used to be really good, I would use only Metro when I needed a cab home from work.. Now I called them up was told the cab would come in 10 mins... 20+ no cab called again asked if it coming and how long. Was told by some rude girl on the phone that all their cabs are busy and to call another company if I want to. So I called Surdell they came took me home. That's when I get a call saying my cab had arrived to pick me up once I'm home on the couch 45 mins later. I guess their getting my business from now on read more

I was hit by one of their SUV last weekend as it was leaving Save On parking lot at the King George and 102 Ave. I was on a mobility scooter travelling down the sidewalk. They have yet to respond to me in regards to this incident. However ICBC are investigating and hopefully they will be shut down because should not be allowed to do business in this manner read more

I called the night before to schedule a morning pickup. The car was perfectly on time and I had an automated call when the car was arriving. The car was clean and the driver was polite. The driver "could" have been more friendly. But all in all it was a positive experience and I would use them again. read more

Worst cab company ever. Do not take if you need to get anywhere quickly. They'll quote you 5-10 minutes and then it'll take 45. I take cabs multiple times a week and this happens almost every time. Phone operators are rude and unapologetic. Go with Kuber. read more

Poor customer service and management of calls/client pick ups. I had called at 6:15 and was told to wait 10 - 30 minutes. At 6:45 I called again asking the ETA of my cab, they said that route was completed and their system indicated I had been picked up. I explained I was still waiting and to please send another cab and have them call me when they arrive. At 7:00 - 15 minutes after the second cab request - I called again to ask for an ETA as now I had been waiting 15 minutes or 45 minutes total if you count the cab that picked up another passenger. The csr woman said it would be 15-20 minutes. I asked if that's on top of the minutes I've been waiting or if I should expect the cab in 5 minutes. She seemed confused and just repeated that it would be 15-20 minutes, so I said "So I need to wait basically another 20 minutes?" she said yes. I explained how that's not acceptable as I had been waiting a total of 45 minutes and 15 minutes already for this cab, "So basically this cab is a 35 minute wait?" and she said "It's a busy time" I countered with "Yes, but the first cab picked someone else up and I waited 30 minutes for that and now it's been another 15 for the second cab. I've been waiting nearly an hour" She was rude and just said the cab was on it's way. The owner of the tattoo shop ended up calling me a different cab, but also he called Metro Taxi and explained the situation to another CSR rep - letting them know I'd been waiting nearly an hour and the first cab didn't pick me up and I should be a priority. The csr rep explained that calls are priotized by when they come in, and once again the owner of the tattoo shop said common protocal/courtesy would dictate that I should have been a priority when they found out my cab didn't actually pick me up. The employee said "It's not my fucking problem, talk to the manager" Rude, conceited, arrogant, ignorant and poorly trained staff with bullshit excuses and shitty attitudes. read more

I took a SURREY METRO $16.00 taxi from Alaska Way in Delta to the Scott Rd Skytrain 10 minutes drive On April 1, 2018. The old driver in cab #33, would not let me tap my card, so I inserted and entered my PIN. The receipt said APPROVED, but he said it didn't go through​ and had me inset again. The same result APPROVED, he said it didn't go through. I was suspicious, so my girlfriend used her card, with success, APPROVED he said. I got both of our APPROVED receipt copies. I immediately called the Surrey Metro dispatch and was given the job #, cab #33 and driver badge #43. He confirmed a double $16.00 charge, one on each visa. It was a long weekend so he said call accounting on Tuesday, and they will fix it. On Tuesday they took all the two Visa receipts info including the times at 2 min and 33 seconds apart. I also supplied the 2 visa card details and told them to refund my girlfriends. I called back a week later stating no refund so far. Now all the lies and excuses from some RUDE dispatchers, a woman in accounting, and most concerning from Shobby Vinayak Manager - Corporate Relations Surrey Metro Taxi A division of Guildford Cab (1993) Ltd. He should be fired. For the next 3 months, I called several times a week, asking for the accounting dept. Rude dispatchers, Shobby's lies, you name it he claimed it. I expected the next excuse would be "the Dalai Lama" forgot to send the cheque, and all for $16.00. I also emailed, but never a reply, then I sent an anonymous letter to the Principal: Don Guilbault, General Manager, and one Guildford cab board member. Neither even had the courtesy to even acknowledge my letter. Finally, a $16.00 cheque arrived in early July 2018. I was taking about 2 cabs per month with Surrey Metro, so they lost 3 months from me ($96.00) and all my future business, along with several of my friends who will never deal with them again. Shobby the Manager - Corporate Relations, so funny. Especially because I own a business. read more

I was walking in a quiet parking lot to a coffee shop when out of no where a taxi from this company swerves in fast, nearly hitting me. Luckily I was alert and able to react quickly by jumping out of his way, I just stood there waiting for him to get out and say something but nothing. Apparently nearly hitting pedestrians is a normal occurrence for this driver. I got my coffee and wrote down all the taxi information and plate number. Definitely don't recommend this company and please be alert with these drivers around. read more

Worst Taxi company i've taken. Demand an up front payment for Surrey to Langley fair. Forgot my Phone on the taxi, and they charged me $25 to return it, after being less then 5 minutes away. Never use this company. read more

Mind you, I'm an 18 year old girl writing this review. I called for a taxi at 11:15 pm and they arrived very quick, maybe in 4 minutes which was a plus. However the taxi driver saw me and did not even pull up in front of me, so I ended up sprinting to him in the rain. I got in and it was fine until he made wrong turns while trying to get to the main road, costing me about an extra $5.00. At this point I was on the main road and asked to get off at the nearest bus stop because clearly the driver did not know where he was headed. I got out and that's the end of the taxi driver experience. But there's more. I checked my cellphone and saw that I had 10 missed calls from a number with no caller ID. I called them back asking who this is and they asked "this is the taxi company, who's this" and I told them I called for a taxi and had already been on and off it. The guy on the phone said "do you know the taxi number and the name of the driver" assuming that I could have the slightest care for this information. I said "no". And he said "bullsh*t" and hung up. That's the end of my very unpleasant experience. read more