Very good counter people. Good recommendations. Parking is a little difficult, but once you get used to it, it's fine. No tipping , which I like. read more

SurTerra on Merritt Island will advertise THC levels and then deliver far inferior THC levels. For example Purple Punch, on their website at 87.3% but deliver 81.3%. No one says anything about the significant difference in your order. They just put it in the bag and rip you off without a word. THE THING IS THEY WILL NOT EXCHANGE THE NEVER USED ITEM. Even TruLeave takes used items back.yet alone still untouched. At SurTerra your stuck with it. Riping people off is what SunTerra does. They are like DRUG DEALERS on the street not a licensed, reputable business. Disgraceful. SurTerra is a rip off. read more

LOVE this dispensary! The FLOAT brand really trumps a lot of other brands. The staff here is also super kind and helpful! They always greet you with a smile and make sure you are comfortable for the whole time you're there. If you're looking for a good seasonal flavor try the pumpkin spice carts!! They never miss. read more

Always chill and helpful staff. I am "special needs" and they're always patient with me.

Excellent service...the store is super clean and well stocked!!! Cash only. Definitely recommend if you live in the area. Surterra has a loyalty reward program that includes several perks. read more

As a long time cannabis patient. I have tried many of the dispensaries in town. When Surterra opened up close to me, I started going to the COLONIAL dispensary. I have gone there ever since they opened up and every single one of the staff is absolutely amazing. Never had a problem, always smiles and great product. About a month ago, I realized that my prescription had not been renewed and called my doctor. He gave me more points and I proceeded to Surterra to fill my prescription. They had a wonderful sale going on, so I thought I would stock up once and not returned for another three weeks. I had a new young lady behind the counter that pulled out the product and then proceeded to tell me that I had completely run out of points and she could not dispense the full amount. !! This had never happened to me, especially since I just renewed my prescription. !!! I bought the flower that she would sell me, and I came home and went into an absolute anxiety attack , since I count on this medication for serious pain and anxiety and insomnia. During this week of 420, I went back to get some concentrate and was helped by Rey. He had helped me before, he really really really knows his product and is one of the kindest people when dealing with patients. I mentioned something about not being able to buy flower. and could he please look up in the government website when I could buy some more. He turned around and told me you have plenty. I can dispense some more right now! I was in shock after suffering for a week thinking I could not get any more flower. It seems the young girl that was dispensing made a complete mistake . She was not kind. She was not sweet. She was not helpful. Again I think management needs to take a look at this young lady and make sure that they're training her properly so that she knows how to read the prescriptions. On the other hand, Rey explained everything very carefully to me and spent a good 10 minutes going over products and the government amounts, since I don't understand that part. Kudos Rey you're one of Suurterras top bud tenders. Thank you!! read more

I had a good experience at the colonial location, I like the space it has. seriously it's good energy and overall great flower. Madison was seriously knowledgeable on flower and questions I had on RSO and tinctures 5stars for these guys keep it up. keep employees , supervisor ,and managers because the business is good.. read more

I thought surterra got their shit together and started getting to their customers in a timely manner. I made a review a while ago about the same thing and for a few months it was fine. However the last couple of times I've gone, it's like everyone is going extra slow. I don't get paid for milking the clock and don't like having to wait because everyone working is super stoned. Stop smoking before work if you can't do the work high. read more

this location gave me the fastest service out of any other dispensary I've been to. There was no line but sometimes they have patients sit in the waiting room to be called back. I was in and out, just how I liked it! The store smelled like a hair salon it was amazing. The girl who cashed me out was also extremely nice and she gave the perfect amount of conversation during the transaction. read more

Something changed at this location since the renovation, and more of the employees need to understand that we're not utilizing them for funsies - that they're standing between patients and their medications. I was told by three people on three days over the course of two weeks about when I'd be able to refill. Three people, three days, gave me the the same answer: "it'll roll over tomorrow." Instead of calling me to tell me my prescription wouldn't be filled, it sat in pending. "Don't you know how to check this yourself on the registry?" I do, thanks, but figured I'd rely on these folks to be communicative. Avoid this location, the Colonial location has been much better so far. read more

I had a wonderful experience my first time going. Every one was soo helpful. I was looking for more strains to keep me awake not put me to sleep. I will be back! read more

The only reason this has two stars and not one is because the situation has been rectified (pending delivery tomorrow), and because I want this review to be noticed by someone who can actually do something to prevent this situation from repeating in the future. I visited Surterra two weeks ago on my birthday for the first time, it's a bit of a road trip for me (1.5 hours drive) so I waited for a special occasion to justify the drive. Spent a nice chunk of change as it was my birthday gift from my fiance. I left with three Coral Reefer Vapes and one Florida's Finest cartridge. The FF cart burned out with a little more than 1/4 product remaining, it completely stopped working. Two of the CR vapes I bought (1:1 Cabana Daydreaming) tasted like sucking burnt hair through a straw halfway through use, so medicating was a very unpleasant experience. The Surfing in a Hurricane vape worked fine, the medication was nice as well. I contacted Surterra via their social media and email (separately) the day after these issues began happening with the CR vapes, as they specifically told me that issue lied more with the carts than the disposables (which of course cost more). I was told I'd need to call their help line (then wtf is the point of emailing??) and I replied informing them I didn't have phone service at the time, until just yesterday. This didn't stop them from repeatedly calling me instead of replying to my emails, leaving voice messages, knowing full well I could not make/receive calls at the time. I emailed daily to no avail, and received the same initial response ("thanks for contacting us, please provide your patient info etc...") to every inquiry. Thank you Surterra for the excess and heightened anxiety I experienced because of this. Finally, yesterday I was able to call and speak to a supervisor (after I spoke to a CS rep, told her everything, to which she replied "uhh.. ok so what's the problem?". She was clearly baked out of her mind and sounded it too) who insisted they would fix this and call me back within 30 minutes. So I waited... Ten hours. Called back again and was told an order was PENDING FOR PICK UP (by me, in the store) for ONE FL Finest cart, which I told the previous supervisor had no desire to try again. I don't know why patient care seems like such a joke to everyone at Surterra's wellness/customer service centers, but I can say with confidence I will never return to Surterra. Credit where credit is due, the reps in store were very kind, helpful, and knowledgeable, however that isn't enough to negate the overall experience I had. This entire situation has left a taste in my mouth worse than those burnt carts did, and the level of unprofessionalism I encountered with having to deal with this for two weeks is absolutely incredible. As I stated earlier, my intention with this review is in hopes that Surterra recognizes the massive hole in their system and makes the effort to actually rectify the many many issues wrong with it. Surterra could be a genuinely great dispensary if they spent less money on the aesthetics of their products and stores, and more on training compassionate and capable reps to handle patient care properly. I will stick with Curaleaf and Trulieve who are both models of how a dispensary should be operating, especially with regards to patient care and well-being. read more

Surterra Wellness - Orlando - Florida's Finest Indica cartridge which stopped working with this much product remaining - Cannabis Dispensaries Near Me - Orlando, Florida

I am from Colorado, land of delicious pot. I prefer Surterra for quality flower and a skilled informative staff. read more

Surterra Wellness - Orlando - Coming from Colorado land of great pot, I love Surterra for quality flower and informative friendly staff - Cannabis Dispensaries Near Me - Orlando, Florida

It's kinda difficult to review a specialty store like no other you have ever visited. I mean, for the average east-coaster, this is the equivalent to an adult trip to Disney World; however, infinitely better ..:: On that note, here are Easy E's Top Tre 1-Wellness - the primary reason to visit this spot is for wellness and the natural medicines, lotions, sprays, oils and vapes are bountiful. 2- Budtenders - lets face it, without them, this place is just 4 walls. More so, the feeling of hospitality and welcoming vibes are present the moment you open the door. The compassion and empathy to listen and suggest alternatives. Truly amazing and extremely grateful. 3- Serenity - initially I wast too fond of the 'serene' pen, but, I saved the best for last. Clearly, this is one of the most amazing pens / perfect terpene profiles. Regardless of your ailment, this pen is just as its name implies ..:: read more

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Not a great experience at all . I witnessed them sell crap product to a patient and when the patient reported the foul smell and off taste to the product they were told there was nothing they could do and that the patient would have to buy more ... Put a sour taste in my mouth so i went to Liberty . These dispensaries seems to forget we are patient and the funding is to help for medical reasons ... patient care is important read more

Horrible! I've had to stop going to this dispensary because their pet policy is out of control and creates a huge risk for individuals such as myself who have a Service Dog. My Service Dog has almost gotten attacked many times inside the Orlando location. I've had employees witness many of these issues and just ignored the situation, when in reality the business will get into trouble for allowing such aggressive animals on there property and allow these pets to attack myself or my medical assistance is illegal. Surterra has recently placed a pet friendly policy to protect these aggressive pets so sadly I can't risk my health and the safety of my service dog for a dispensary whose products are over priced and there employees don't know what they're talking about. I've gone very recently and remembered why I will never go back again. If you want to get attacked by an aggressive pet and being shown by there staff that your health doesn't matter, have over priced product and horrible customer service than this is the dispensary for you. read more

One of the best dispos in Orlando, never had a single problem here can almost guarantee any of the negative reviews are just people who were mad they didn't check their script before coming in etc. great store and even better location. Love the helpful and friendly staff!! Make sure you ask em what they like never got a bad recommendation here!!!!! read more

Surterra has been my go to for dispensary. Today I went in and the setup is all different. It's less personalible and there's no organization to who's next. I placed an online order and it took way longer than ever before because I had to wait for two people casually shopping not sure what to get - which is fine - but the old way allowed people who were quickly picking up to get their stuff and go. Really prefer old set up. read more

Went to this shop and wanted to use the products before I did my review. The staff was extremely knowledgeable and helpful. Both guys that helped me took their time explaining every detail and option. The product is very high quality. Thanks! I'll definitely be back! btw, they give new patients 15% off on their first visit and 20% off on the second! Super dope! read more

I'm a little saddened that they jacked the price of almost everything 5.00. I love the jimmy buffet line but it's already high enough!

Bad customer service and staff is not trained enough in medicinal very little knowledge Parking. Was non existant now really hard to get into Vape pens clog and leak Would NOT recommend to anyone read more

The staff is amazing!!! Especially Kelsey! They were so knowledgeable, friendly and helpful. The Revive vape is like a breath of fresh air! They don't sell flower but they do have a few pre-rolls available. Their GDP Distillate is definitely worth checking out. Do not hesitate to visit! read more

Came here yesterday. Always avoided Surterra due to bad reviews on flower. You know what, the flower was The customer service was great. Price great. 5 stars on this visit read more

Avoid this place like the plague. Like the pandemic. I know it sounds harsh but they are rude and very unprofessional. I walked in with my wife and sat down while she was getting her medication oils for her cancer. I sit down and the young lady tells my wife he should not be in here, it's not allowed. I have always walked in with her because of her condition. Her inflammation cause dizziness. Without hesitation they asked me to leave. I responding by trying to explain. A supervisor comes out and expresses how they try to accommodate and that I should why before making my comments and string my feelings. My response was "the same way you did by asking me to leave without an explanation. They were rude and unprofessional. I'll take my wife's business elsewhere. read more

If I could give a 0 I would. Worst cartridges and products I've ever purchased. They don't even tell you if the carts are flavored! I got 2 carts thinking they would be good and NATURAL and instead I was given fruit infused crap. Carts are a HUGE waste of money, don't even bother. They leak EVERYWHERE if they aren't upright, god forbid you cant store it in a pocket 24/7 or something. If it tips over, you'll have a mess on your hands (I had to clean my entire purse because it leaked everywhere). The carts clog 24/7... I store it upright constantly because of this issue, and it still does nothing to help the faulty cheap manufacturing or clogging. 5 minutes ago I hit my final straw with these carts. I just tried to hit my pen and a piece of the wax from inside the pen shot into my throat and it's all over my fingers and teeth from trying to get it out of my mouth. I have half a cart left and would rather throw it away than deal with these issues anymore. If I'm constantly storing it upright, tell me how the wax keeps getting into the mouth piece?! This is unsafe honestly. read more

Surterra Wellness - Orlando - Unsafe and it keeps getting ingested - Cannabis Dispensaries Near Me - Orlando, Florida

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Was very excited to try out this new store. I was vert disappointed from the condescending two staff members I dealt with . Trulieve and Curaleaf treat me like a king - I highly recommend going to one of those dispensaries. I've taught customer service for 40 years and nobody impressed me the way Trulieve does. I'm sorry I strayed . It won't happen again read more

Excellent service. Friendly staff. Beautiful experience. I would recommend this place to everyone I know thank you

Went for the first time. Parking is not easy. It's in the back and a bit of a stroll. Found the people friendly and helpful.

Awesome knowledgeable staff. Great prices. Clean bright store and they accept cards. WoohoO.

This is the place to shop, Surterra is has the best products in the market, daisy was very attentive and helpful, everyone is great

Don and the rest of the staff did a amazing job of taking care of me today. My only complaint is that they don't put out tip jars for the employees. This is the only dispensary in Orlando that doesn't do that and it doesn't seem right. The knowledge the staff has towards its products is well deserving off a tip! Thank you and I hope to see this change in the future. read more

Had my order delivered. Very good service, smooth sailing. Those I came in contact with were very polite and knowledgeable. I recommend this dispensary. I like the products for insomnia. read more

The staff was not only friendly, but knowledgeable. My wait time wasn't excessive like others have mentioned but I did get there before a rush. Maria and David went through everything thoroughly and listened for what I wanted and then gave suggestions. I would definitely recommend this place and will be going back once my Rx finishes. read more

I pre-ordered online because there was a 30% off sale. Got an email it would be ready I waited till the afternoon to order, so I could pick it up the next morning. Apparently you have to pay online for them to hold your order it does not say this on the website nor does it say your order will be canceled and put back. When I arrived the next morning to pick it up I saw they had emailed me that previous night that they had canceled it and they would not give me a discount even though they had everything on my order in stock. There are too many dispensaries around Orlando for this kind of service especially when a customer has been with them since the beginning read more

i love shopping at the largo store. they are the nicest and most helpful people anywhere. i tell everyone to shop there.

The best staff in Florida, hands down!!! They also have quality products consistently, and at reasonable prices. Love you guys!!! read more

I found the dispensary conveniently located diagonally across street from #5 fire department. (parking in rear) The office was bright and comfortable. The staff , knowledgeable and cheerful. They were very good at putting me at ease. It was after all, my first visit! Surprised to see the snazzy 21st century looking ATM machine. (I don't get out much) Grateful to Rose and Toni for their expert assistance. - a grateful, happy, peaceful patient. Thank You. read more

Tasty vape products. Good choice of high cbd low thc vapes as well. $75 off first order of $150 or more is nice too.

This is the second time I try to order online and twice one of the product is not available. No one ever called within one business day to confirm order, therefore deliveries are scheduled 3 to 4 days after order submitted. Call center reps are rude and insensitive when mentioned that the website was confusing, and why the products are available to choose from the page he got defensive. Definitely would never going to try again. I found much respect for companies that keep up with their services. Surterra Wellness and their personnel, unfurtunatly has no compassion for the type of clientele they are servicing. read more

The staff share their knowledge and really go over options that fit your need.The atmosphere is relaxing, friendly, and it offers coffee and water for you to enjoy while you wait which at times is not long! Lastly, by far the best disposable pen easy to use and descret. This is the only one I have gone to more than once. Thank you Surterra wellness for alowing me to feel calm and welcomed which put me at ease. a Birthday twin read more