Amazing quality, incredibly diligent, very honest, solid build, reasonable prices, creative…read moredesigns. I had them put in some lovely anthracite aluminium french doors to the courtyard garden and it has totally transformed the space - even the other builders on-site all remarked at the amazing quality of the KeepOut doors. Lovely, helpful Sales Support at the end of the telephone - helping work through the project and keeping me informed. They were so good - that i contracted them to replace a few more windows - and when I've saved up some more money I will have them back again.

After the initial survey I decided to use Keepout because I felt the surveyor was very professional…read moreand it seemed like a reputable company. However after I had the measurements taken the issues started. I ordered 1UPVC bay window for the front of the house and two UPVC windows for the back of the house. After the initial measurements were taken I was told that one of the rear windows that were designed for me by the surveyor wasn't actually technically possible. This would lead to issues further down the line. I personally found it hard to understand why an experienced surveyor would design a window that wasn't technically possible. 22nd of March Fitting day arrived and after returning from work the fitters were still there and I found out the following:- Downstairs bay window * Huge gap outside all around the window. The fitters had not sealed any of the outside of the bay window. Water would easily be able to access the interior structure * Hole in the frame by the sill outside again making the interior of the window completely open to the elements. * The mechanism to the sash window was broken and no keys were provided which meant I was not able to open the window * Crack in the trim on the inside which can easily be flexed to show the crack. * Three significant dents or scratches * Mastic has been added before the window was cleaned properly meaning some of the edging has black staining * Trim around the window was not completed properly and there was an edge all around the window which was uneven and untidy. Upstairs window 1. * Window originally fitted upside down (see image, however they did pull the window out and then turn it the correct way up the same day) * No ventilation in the window and there is no space for this to be retrofitted * Scratched handle * Several scratches all over the window frame * The way the window had been designed meant that there was a child lock on the window. Because of the reassess it was not possible to access the child lock and therefore open the window 90 degrees which meant that it did not meet building regulations and was therefore not a viable upstairs window 23rd of March * A fitter returned to put a temporary sealant around the way window to protect it from the bad weather. * The site manager visited to confirm that all of the above issues were indeed correct and that a whole new window upstairs would need to be designed and built 24th of March * New fitters visited the property, fitted the new window upstairs and cleaned up the scratches and re-sealed the front of the bay window * They were unable to fix the mechanism inside the window and confirmed that this would have to be done at a later date. 26th of March * They tried to push me into paying the reminder of the invoice, even though the windows were not complete. At one point confirming they would be taking legal action. They confirmed that they would send someone around on the 10th of April (2 weeks later) to fix the mechanism in the bay window . 1st of April * I realised, almost two weeks after the initial fitting that they had failed to seal the outside of the 2nd window upstairs. The weather was extremely bad over this period and water was able to get into the cavity wall. Due to a holiday period for Keepout, no one was available for a full week until the 9th of April to even respond to my concerns. See image of unsealed window. 9th of April * After returning from their holiday period they returned removed the window, seale it and re-fitted it roughly three weeks of not being watertight 10th of April The manufacturer arrived.. He confirmed the following :- * The bay window mechanism was broken as expected, however the window was also fixed into place and was not able to be opened even if the mechanism was fixed. * It would be several more weeks until the mechanism could be fixed Keepout denied there was an issue with the window being fixed in place. 15th of May * Keepout and the manufacturer returned to fix the broken mechanism . It turned out that the window was fixed in place. The window had been glued using liquid plastic to the frame which meant it could not be opened. * The fitters had to prize the window from the frame breaking the trim at the bottom of the window, however the window was finally able to be opened. 29th of May * The fitters finally came to replace the trim and finish the windows. Summary * It took over 2 months for the windows to be fitted * After the initial fitting I had to take 4 days off work to supervise the work being carried out because of the poor standard of work * They repeatedly failed to notice significant issues with the design and fitting of the windows and it was my responsibility to inform them of the ongoing issues with the windows. * They refused to provide a discount due to the poor service and standard of work

After my initial review on 21st Sept 2024, Charlie reached out to us; and rescheduled the time to…read morereplace the oven door. The work got completed now and we are satisfied with the service. Thank you.

A Staunch and Flow engineer visited my property this morning, having made the appointment…read moreyesterday. He was polite, friendly and seemed knowledgable, however he did little more than check the flow rate, give the insides a quick clean and tell me I needed a new boiler, then charge me over 100 pounds for the pleasure. I shall update this review once I have had a second opinion on the boiler situation! I was aware of the hourly rate beforehand. EDIT I do need a new boiler. they are comming to fit one soon, have added another star for their efficient diagnosis... will review again once they have fitted the new boiler.

Excellent service. Staunch and Flow have carried out plumbing work in my house for the last 7…read moreyears, installing a new bathroom, a new boiler and fixing problems if ever they have arisen. They are friendly and efficient and I can recommend them highly.

all service plumbing sent a plumber to our rental house and the young man did fix the bathtub leak…read more i previously wrote a bad review because of the very high price, and was asked to take the review down. so i am doing that now. the leak was fixed in the bathtub and although the price was very high the technician did a good job and the tenant was satisfied.

I contracted Rhys to replace my boiler, 2 radiators, a shower, shower door and 2 toilet cisterns…read more Rhys was really professional and personable, always on time, keeping us informed of the progress and flagging any concerns - I would recommend to anyone! My friends have already started using him as well and are equally pleased.

Rhys has completed three jobs for me in the past year. I have found Rhys trustworthy, honest,…read morereliable, friendly and hardworking. He completed the work to a high standard and I would not hesitate to recommend him to others. First he replaced a toilet. I then asked for a quote to completely refit a new bathroom suite in the house which he did to a very high standard and for a very reasonable price, he also serviced the boiler and fixed a dimmer switch which had been out of action for a year. No job was too big or too small.

I am a property investor - all i can say is this company provided a furniture package for me. The…read moredelivered, fitted and installed. The price was reasonable and my apartment was rented within a week....THUMBS UP!! There web is http://www.dressyrooms.co.uk Oh and i forgot to add Alex is the lady i spoke to who arranged everything for me..! Thanks Alex

We used them some years back to help with a huge plumbing issue where our drains were backed up. I…read moreremember they sent a team of two guys who inspected the drain line and then used some specialized tools to unclog the system before spraying it with high pressure water. We've never had an issue with the drains since then. Not sure if they're still operational today.

Electricians did a great job! The work was completed in no time and they were super clean. I would…read morerecommend the company to anyone in need of electrical work. Thank you!

Excellent experience with Protiling. I needed a specific type of marble for a repair and called and…read morespoke with Don, who was super-helpful. He sent me photos of options and patiently discussed with me. I chose a certain tile, reasonably priced, and had it delivered. Vova who is working at Protiling did a wonderful job, arriving a little earlier than planned, and the tile looks great. Outstanding service. Highly recommend.