Kay was professional and personable the entire time while looking for our home. she is someone you…read morecan trust when looking for a home! 10/10 recommend

Hands down best choice if your looking for a realtor! My husband and I were planning to relocate to…read moreWenatchee WA and I came across Kay on yelp and gave her a call...my husband and I were going to be first time home buyers and we didn't really know what we were doing! Kay was so incredibly helpful with literally everything!! She was absolutely amazing..she answered every phone call and would email or text back right away! She helped alleviate the stress incredibly! She was amazing with the homes and with overall help with the area! With Kay you will be taken care of and definitely end up in the right home!

I went from one of your property management company and soap lake Washington not real impressed…read morewith them they keep raising our rent they don't do anything around here friend of mine lives here she's been here 8 years always paid a rent her trailer is falling down the roofs about ready to fall in in the living room and the back bedroom it's about ready to fall the floor is and every time a trailer opens it's better here she puts in for it so she can get out of that one she's in and they deny her they leave her in the one that's about ready to fall down really a crock of s***.

I was not pleased with this agency. My family had been with this company for 23 years and we had no…read moreproblems in paying our rent and sometimes we were ahead by a month. C{me time for us to move we wanted to go through this company due to our history with them. We were treated as if none of that mattered. We were denied based soley on credit when we had the money IN HAND to pay the rent and move in. The agent was very cold and unwilling to help us in any way. In fact he seemed put out that we were even there to begin with. I was VERY disappointed in this company. I would not recommend them to anyone.

This review covers just this company's property mgmt entity and nothing else…read more If one is looking for a place to live, in Grant County, WA, you have a choice of options. Most will be found on the Internet and include Craigslist.org among others and Windermere property mgmt. I came upon a listed property on their website and this is what I endured and was subjected to with three employees I had interactions with. My experience dealing with employees of this business goes back to Aug of 2025. One thing seems abundantly clear, their employer, Windermere, it appears they don't offer PD to their employee's which would explain the lack of CM and CS that was clearly NOT in evidence among those I dealt with. PD = Professional Development CM = Communication skills CS = Customer Service skills Of the three employees I had contact with, the first one, she would only use E-mail and nothing else to communicate. The 2nd employee, I had but a brief conversation via telephone and she just reiterated what the first employee had said in a msg to me. As for the 3rd employee who I later was told was running this office, he managed to use both E-mail and the telephone to converse with me. After submitting an application, ten days later and an employee is asking me "the CUSTOMER" if I could contact my rental reference(s) and ask them if they received this company's Rental Verification Form. Huh? Like, isn't that your JOB?!?! So I did and by the end of the month and my application had been approved. What I wasn't told and wouldn't find out until Oct 6th, my application, was it the first one submitted and/or approved? Apparently not for on this day and I get told the property has been offered to someone else! Never able to reach this employee [Ms G] by phone, I speak to another one who just confirms "we don't hold properties" but she mentions a similar rental and will have the person who manages it give me a call. So now I'm on to my 3rd employee and eventually he realizes, the 1st employee, she never let me know that I was the 1st person to submit an application and one that was approved. And now she's offered the rental to another party! Long story short this 3rd employee, Mr. F, he moves my application back to the original property I was interested in. Fast-forward to the middle of Nov and I move my belongings into this rental but return to my previous residence to clean it up and out. At this time I'm sent a msg from a Ms. G, an inspection report regarding the property. If I come across any other issues I can reply to this msg. So returning the last wknd of Nov, 2025, and I reply that I've come upon a couple of issues. I hear nothing from this employee Ms. G and so I reach out to the 3rd employee I've had contact with previously, a Mr F. Despite being told I could simply reply to the previous employee's E-mail if I come upon anything else not listed in the inspection report, Mr F lets me know "you need to use the tenant portal." Okay, fine. I then proceed to let him know that I would like to replace my garbage can for it has a large gash in it. Mr F barks back at me, "WE DON'T DO THAT, WE DON'T DO THAT!!! You need to call such and such trash company. Does he offer a phone #? Well, of course not. I then make mention that while swapping out a 3-wire plug on my dryer for a 4-wire connection, I noticed as I was about to insert this plug into the electrical outlet meant for a dryer, ALL four screws that hold the faceplate in place, they're loose to the point you can see them all sticking out! So naturally, I took a slot-bladed screwdriver and tightened them all down. Upon hearing this bit of news, Mr F starts screaming at me, "TELL ME YOU DIDN'T, TELL ME YOU DIDN'T?!" "I'm like, huh and what's with the verbal ABUSE on ME?" Then I realize, "he wasn't paying attention to what I had just said!" So I explain to Mr F that I'll repeat what I just said, but much more slowly this time. Now he understands what I'd said but doesn't say anything more. During our telephone conversation, I make mention that it seems as if he's always got one foot out the door when he responds to me. By this I mean, he replies to my E-mails or calls me back just before the COB. Mr F, with his reply, he let's me know, "I work 24/7." Right, and that's why you couldn't provide me with a telephone # for the trash company earlier in our conversation? I also let Mr F know that an employee of his, a Ms G, it seems she wanted me to reach out to my rental reference(s) and ask them, "did you get the rental verification form I sent you?" I'm the customer, correct? So why am I getting asked to do something that's part of the employee's job? Hearing what I had just said, I expected Mr F to offer up an apology to me. WRONG! Instead, Mr F snaps back at me and replies, "Hey, you got the property!" What he stopped short of saying: What the *uck more do you want?" Disgusting behavior ALL around which I did not deserve !!!

Amie was amazing! I wanted to buy in ellensburg and she was more than happy to make the drive over…read moreand back 4-5 times. She was very responsive through and email and text throughout the whole process! Would highly recommend!

Tyson Mollotte with Coldwell Banker did an excellent job as our real estate agent. He went above…read moreand beyond to help us find the type of home we were looking for (a duplex) in the area we wanted, within our price range, and that had all the features on our wish list. He helped us make informed decisions and get everything lined up when we offered, were under contract, and eventually signed on the home. He had lots of good insights and advice, got back to us quickly whenever we needed help or had a question, and really made it a smoother, more informed, less stressful process. I highly recommend him! Thank you Tyson!!

I had a great experience with Mary Romer from Coldwell Banker Tomlinson Ranch & Home…read more We were new to town and was referred to Mary. She worked really hard, and relentlessly with us and sellers to get our home closed. I am glad to be worked with her and will look forward to future business too. A Plus!

Help-U-Sell Columbian Basin was my "one stop" resource when I truly needed it the most. I needed…read moresome attention. I needed to sell my house, and fast! Brent, Marianne and their entire staff helped me through a very difficult time. And being from out of town didn't make matters any better so when I needed a professional management group to not only sell my home, but coordinate the repairs, renovation, showings and closing, Help-U-Sell Columbian Basin were the professionals of choice. When a previous realitor wasn't up to the challenge, Help-U-Sell Columbia Basin exceeded my expectations by finding a buyer for my home, and fast! Thank you for being there! You truly made a difference. Robert S

From our first meetings with Brent and Marianne through the closing process on the sale of our…read morefamily-owned home, we were extremely pleased. Brent and Marianne are very professional as well as knowledgeable about all the important factors involved in successfully selling a home. They were instrumental in helping us sell the home very quickly and at a fair market price. We would highly recommend the real estate services of Brent and Marianne from Help-U-Sell in Moses Lake, WA to anyone who has property to sell. Excellent company and owners!!

Debbie and I can't thank April Adams enough for all the hard work, dedication and the time she…read morespent in helping us get our first house. April was a joy to work with, always pleasant, explained clearly what was going on and we were blessed to find her for our agent. We couldn't be more satisfied, she truly made it comfortable for us and seemed more like a friend than a Realtor. She was patient with all our questions and went out of her way to do a video walk through so we did not have to make the long drive. We most definitely will suggest her to anyone who is buying or wanting to sell a home, she is an expert in her field and we were lucky to have her as our Realtor.