The owner of this company Joanne Selmann is very un-professional when it comes to her business…read morepractices. She will keep the deposit and make it very difficult to work without yelling at people " I have had enough" and hanging up on customers. Let me be clear I am not a tenant but a co-signer on the lease for my sister who was diagnosed with a terminal cancer that has taken her away from us too early in her beautiful life. Joanne Selman refuses to send a check in my name or in my brother in-laws name only as there is no more accounts left in her name. She is holding fund and will not work with us by sending the check in either my name or my brother in-laws name, (both of us are on the lease as well) claiming she has no proof that my sister has passed. Even now they have the death certificate she refused to talk to any of us without yelling "I have had enough" and hanging up. I only ask for a bit of understanding and compassion in this matter and it is clear she lacks the professionalism needed to run this property management business. She just goes on and on about needing a something from an attorney but can't tell me what document she needs to handle this situation so we can all move on. I highly recommend you look for any other options before renting from this company. She will do everything in her power to stand in the way of you getting your deposit back and try to make you out to be the villain in her story.

Jo Anne is amazing! The minute I hired her to help manage my property, she took charge and dealt…read morewith all the issues I was having with the property. I just told her what my issues were, and she addressed them right away. Her approach of "taking care of business," and not wasting your time is exactly what I needed. Finding her was a blessing! I hope more owners add a response because after interviewing most of the property managers in the area, it was a disappointment until I spoke with Jo Anne! Thank you so much Jo Anne!

Place is now called NREMG. Everything was done through their portal and I could never reach anyone…read more I had a complaint that they never fixed so I decided to leave my apartment and they gave some BS reasons for not giving the security deposit back despite me turning in the pre move in checklist to their workers and having pictures of the apartment from the date of move in. I couldn't even reach someone to give 30 day notice. The Michigan office didn't know who to contact at the Moses Lake office to help me. They also didn't inform me of someone moving and taking over my lease till I asked. I had to file in small claims so that they would take me seriously about getting my money back. They apparently lost my address after I gave it to their worker, Samantha twice. After I moved out, they started having people in the office. I contacted them through the portal to let the them know that I was coming to meet them (after driving 2 hours to them twice) and they deleted my portal account to contact them. According to the property manager, it was "standard procedure" but I guess they forgot to delete the three tenants before me in my apartment. Moses Lake is a small town, that knows everybody...The staff in the office changed every single month. Oh and they don't respect the people they hire to clean the properties. It's been over 7 months and I know someone who STILL HASNT BEEN PAID BY THIS COMPANY. Shady. Hopefully this review will do something. But probably won't. This company is going under, so if you're having difficulties, get your money while you still can. They'll be bankrupt soon.

1 star is a stretch. You shouldn't expect anything good out of a company named Get Rich Quick…read moreProperties. Tried to scam me. Stay away if you're smart

Park Manager traps cats and doesn't check them for microchips or post them as found to her tenants…read morebefore dumping them at farms outside of town. Has zero remorse or empathy for what she has done, which is KILLED her residents' pets. Would rate -50 stars if I could. Lived here over 20 years and never had a pet be stolen or killed until she started managing this park.

My boyfriend and I have been in our townhome a few months so far. We have loved living here so far!…read moreThe unit we have is very well insulated. We had to call maintenance for a few minor things when we moved in and they were very quick to respond and even left us a nice note about our dogs! Then reason for the 4 stars is for our move in process. It was rough, but it may have been due to our circumstances. We were interested in another unit that got rented before we could get it, but when another tenant put in their notice we were able to put down a deposit, and all we had to do was wait for them to move out. We were told anytime between mid January to mid February. I messaged every week for a status, with the response that they didnt know, but by February 15. As we reached the end of the month I started making plans for the 15th, since I hadn't heard anything and I was moving from the tri cities. When we finally heard we could move in, it was two weeks earlier than the 15th and 4 days away! I had to scramble and try to get a new uhaul and people to help me move a week early. Even though I couldn't move until February 7th, it was ready the last two days of January, so we had to pay a prorated rate for January (another $200) which was frustrating. Additionally, my move costs ended up being more expensive due to the week I needed the uhaul. Also, My boyfriend had already paid another month of rent at his old apartment as we thought we were not moving in until mid February. We got the money back from his old apartment, but it was a hassle. I also wish they would have taken more time when painting as there were paint splatters all over the counters, floor and trim in the kitchen and bathroom. They cleaned up easily with a magic eraser though. Overall, I am very happy with the townhome and once we moved in, Graf has been very responsive and open with communication. I just wish the communication before we moved in was better and the move in process went smoother, but it may have been a perfect storm. I think if you were renting a unit that was available right away, you would be fine.

I've heard horror stories about renting from Graf, but I honestly can't tell you anything bad about…read morethis company. We've lived in a newer unit for the last 6 years and if we ever have an issue, maintenance is there within a day. They are helpful and walk you through the rental process. Apartment living is a pain, but Graf makes it pretty easy. The only complaint I have is snow removal could be better, but they are usually on it by 11am if the snowfall is crazy.

I would steer clear from this company for any and all property management needs. Extremely poor and…read moreunprofessional communication, didn't even notify me that there were new tenants living in my house, sometimes took up to 3 weeks to return my emails. Charged me for work that was unsupervised, refused to provide receipts. Terminated our contract 4 months early and refused to pro-rate the management fee. He just started this business in 2012 and has a lot to learn. I won't be referring any friend of mine to Maintenance Matters.

Kay was professional and personable the entire time while looking for our home. she is someone you…read morecan trust when looking for a home! 10/10 recommend

Hands down best choice if your looking for a realtor! My husband and I were planning to relocate to…read moreWenatchee WA and I came across Kay on yelp and gave her a call...my husband and I were going to be first time home buyers and we didn't really know what we were doing! Kay was so incredibly helpful with literally everything!! She was absolutely amazing..she answered every phone call and would email or text back right away! She helped alleviate the stress incredibly! She was amazing with the homes and with overall help with the area! With Kay you will be taken care of and definitely end up in the right home!