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    7 years ago

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    Chenoweth Law Group

    Chenoweth Law Group

    (16 reviews)

    Downtown, Southwest Portland

    This is regarding one of their attorneys-Jeffrey Frasier!…read moreWhen my husband first contacted Jeff Frasier about our situation, Jeff told us that "we have a strong case." Based on the information and confidence he provided during that initial phone call, we decided to move forward with him. Unfortunately, we were led on for nearly two years before going to trial. Throughout that time, Jeff repeatedly told us that we would "get something" from the case. He continued contacting us by phone and email asking for additional information about the situation, and we continued being billed for his time. Nearly a year after the lawsuit began, we met with him once to go over what to expect with the arbitration process. As someone with no prior experience suing anyone or dealing with attorneys, I relied heavily on my attorney to properly prepare and guide us. Unfortunately, that meeting left me with even more questions and did not make me feel prepared for what was ahead. Jeff then sent a junior attorney to handle the arbitration. In our experience, she appeared inexperienced and unprofessional. She essentially sat in the room with us during the arbitration, and we were billed for her time and presence, which was very concerning to us. After nearly two years of legal bills, we finally went to trial. Unfortunately, Jeff did not appear prepared or knowledgeable about our case. During the trial, he stumbled through his presentation and became frustrated. At one point, the judge even told him that he was repeating himself. On the second day of trial, the judge issued a directed verdict, meaning the judge ruled in favor of the other side because our side had not presented enough evidence to support our claim. The outcome was extremely devastating, especially after being told at the beginning that we had a "strong case." After nearly two years, substantial legal fees, stress, and time invested in this case, we were left feeling that we had not received the preparation, guidance, or representation we expected from our attorney. In the end, we walked away with absolutely nothing--except huge legal bills. I am sharing our experience because potential clients deserve to hear what our experience was like before deciding whether to hire Jeff Frasier. Based on our experience, we do not recommend him.

    This skilled group of attorneys helped me navigate a complicated insurance claim that was denied by…read morethe responsible party. And asking for very little in the form of a retainer for legal services, we were able to proceed and later prevail. I attribute our success to the many talented members of their staff, attorneys, paralegals, and legal aids...among others. With any matter, dealing with the law, patients always prevails and they helped me remember that and achieve our common goal.

    Johnston Personal Injury Law Firm

    Johnston Personal Injury Law Firm

    (8 reviews)

    Downtown, Southwest Portland

    The Johnston Law firm helped me immensely. After my injury due to negligence of the property…read moremanagement at the townhouse complex where my wife and I leased our home, I called Marc's office. I explained the situation over the phone, and Marc personally came to my home to evaluate the unsafe conditions that led to three broken bones. Marc didn't make wild claims or promise unrealistic compensation. He was honest about the challenges and costs of filing a claim, and if necessary, a lawsuit. My point being, that if Marc accepts your case, he does so because he sees legitimate legal reasons for your claim(s). The staff at Marc's firm was always professional, polite, and efficient. They responded to my frequent questions patiently, and explained legal terms in a way that I would understand. I highly recommend Marc Johnston and his team to anyone with a legitimate personal injury claim. They work hard for their clients.

    Called 9/25/26 in the morning seeking legal consult for my minor daughter who was in a car…read moreaccident. The receptionist said my case is taken by marketing manager. She told me he was going into meeting but was eager to speak with me. She let me know he would call me back in about an hour and a half. I waited patiently figuring they would be professional and follow through, so I dod not get a chance to speak to another office. They never called me back all day. I worked in legal prior and this is unacceptable service to a potential client. I am glad to see the level of service now before seeing what would happen after being retained. Have the proper staffing and procedures in place so that this doesn't happen in the future. This is not even close to 5 star service. Leaving a parent hanging after their child just came out of a horrific car accident is unacceptable behavior and that is why I am leaving this review.

    Sussman Shank - general_litigation - Updated September 2026

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