I go in I order I go pick it up at the back i'm elderly, so it's good that the young kids are helping in the stores and helping the customers like they're supposed to be instead of hiding out somewhere all the guys that's ever loaded. Anything in the car for me has been nothing but polite, and did their job. read more

Purchased 2 yds of bulk soil at Raytown store. First, they delivered and dumped crushed rock by mistake, then same back with the soil. However, it was 80% sand mixed with a little soil. Tried to use some and after water, no drainage and it is hard like cement. Called the store and it supposed to be " pulverized topsoil???? STILL awaiting a call back from the manager. We have 3 yards of unusable materials in our driveway. read more

momma and i arrived at the store by opening time, 7:30am, and we asked an attending worker to send someone to get us a pile of topsoil dirt from the assorted soil and earthen material available. we then paid at the front register, where the worker told us that someone would arrive with the digger car soon to scoop a pile of dirt into the bed of the truck we brought. the same worker from the front register arrived soon, about 15 minutes later, to help us get a scoop of topsoil, which though running low on that saturday morning, met our need well of filling holes dug in the yard. also, thanks to the worker from last saturday morning who received the request and scooped the dirt for us while someone relieved the front register. read more

Sutherland Lumber - topsoil mas bajo - Nurseries & Gardening Near Me - Tulsa, Oklahoma

Español, lea abajo Allen is a great associate. He took his time to really help me find what I needed. Once he saw his store didn't carry it he searched Other Sutherland stores in the area and found what I needed. I wish all the hardware stores would be like this. I'll be back. Allen es un gran socio. Se tomó su tiempo para ayudarme a encontrar lo que necesitaba. Una vez que vio que su tienda no tenía lo que yo buscaba, hizo una búsqueda en las otras tiendas Sutherland en la zona y encontró lo que necesitaba. Ojalá todas las ferreterías fueran así. Volveré. read more

Wow, the last time I went to Sutherland's, it was only a lumberyard. There is that, plus furniture, clothing, home decor. I don't know if it is a regular thing, but they had fruit, veggies, and honey that all looked good! I don't know about pricing on lumbar yard products, but this place is definitely worth checking out for some of everything. All the employees were nice! read more

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I have been buying bundles of firewood for the last 3 years here and tonight is my last. I will no longer recommend. The firewood pallet was disastrous, splintered unbundled wood spilling all over, what was bundled was thin strips of kindling for 5.99 a bundle. Ridiculous, they use to be better. The wood was nice splits, about 7 or so to a bundle. I purchased 5 bundles for 30 bucks ( I use my Veterans discount) I'm lucky to get 4 hours of fire out of them. I mentioned this to the clerk ( some 16 year old long haired brunette girl) her first nasty response was don't buy it if you don't like it.. she was rude and ugly spirited. Do better Sutherland.. you're such a disappointment. I won't recommend. I hope you go out of business at this point. It would serve you to do so. Also, store was void of any customers.. I can see why now. Fellow shoppers looking for nice wood kiln dried and reasonable.. Winco or Reasors. read more

First I'll start by saying this is a solid chain DIY home projects. I am sure there are contractors who make purchases here for their work, but this isn't quite as large scale or mass volume as some of the other big box DIY/Pro stores. With that in mind, if you're in the neighborhood of this store, or close drive it may be worth it to check out. It does have a local feel and is often much less crowded, which for me when in a hurry is great! This location recently had a remodel done so it is much nicer on the inside but still doesn't feel clean or spic and span. I really don't mind, because I'm here for DIY project related material and often come in when dirty myself. They do cater to a more outdoorsy or country living crowd if you will. They have a lot of inside and outside décor for sale and it generally fits the bill of your famer/rancher/country type standard. This is Oklahoma so it does fit in after all! I do really appreciate how I can by dirt and mulch in bulk here! Have raised veggie boxes in my back yard and flower boxes up front, I buy mulch and dirt! It's way easier to get a bobcat load full in the bed of my truck versus bags. I have found that the selection they offer is usually what I need and at slightly cheaper rates than I find elsewhere. The staff here are generally helpful. On occasion I've seen only one cashier and a line 4 or 5 customers deep. That's not often the case, but it happens. For me overall this is a solid place for most items but can't rate it 5 stars because of a few small hang ups. read more

When I parked at Sutherland's on 21st St in Tulsa, Oklahoma, at 5pm today (9/21/15), I was a little apprehensive because there were only 4 cars in a very large lot. I looked in the cart area to see if there were electric wheelchairs (I have arthritis and my ankles are very painful sometimes by the end of the day as they were today), but all they had were push types, not even the kind that are self-push, but actually have to have someone else push from behind. I stopped at the customer service desk, I let them know I was disabled and couldn't walk far and asked where the flex hoses were that connect the bathroom faucet to the water supply connections. One of the 2 employees there said aisle 663 in the far back corner of the store. I repeated, 663. That's a strange aisle number. Are you sure? Yes, ma'am, he replied. I asked if someone could come show me, but the same one said, oh you won't have any trouble finding it. I walked the entire length of the very large warehouse, which took me 5-10 minutes, to discover that there was no aisle 663 or anything with 3 digits at all. I found plumbing after wandering around for another 10 minutes, but couldn't locate flex hoses. I walked all the way back to the store's entrance without seeing anyone who worked there, and asked again. By then there were several employees standing around talking in the customer service area (no wonder there was no one in the aisles to assist customers). I again informed them that I was disabled and could not keep walking back and forth every time I couldn't find something and asked if someone could come with me. They argued among themselves about whose turn it was as if I couldn't hear, but they were bound to know full well that I could (unless they assumed I was deaf as well as having difficulty walking), and then one of them finally said he would go. He found the hoses and left me there to figure out which one I needed. He did at least tell me the aisle number of my next item, door stops, prior to leaving. I never found the right size hose (20" long with 3/4 " connector). I went to the aisle where he said to find door stops. They were not where he said they were. I had to go all the way to the front of the store again to find someone to ask. I encountered the same young man, and again I identified myself as being disabled and couldn't walk far and that I had already walked way too far today and walking back and forth in the store was making matters worse. He gave me a different aisle number. I went, and again they weren't there. I returned to the front. He said, I realized right after you left that I told you wrong. (I don't know why he didn't bother to come tell me; I was walking so slowly that he could have caught up to me quickly.) This time I managed to get him to come with me. He went to an area where he thought they were, but they were not. I followed him around to several aisles before he finally found the kind that you stick under an open door to prop it open. When I said I needed the hardware kind that you screw into the wall or a door to prevent the doorknob from breaking through the sheetrock, he said, "Oh, we don't carry that kind." (What kind of hardware store doesn't carry doorstops?) I gave up on trying to find anything that was on the rest of my list; although, I happened to run across one item I planned to buy elsewhere and t-shirts on deep discount for my sons. I was in the store a total of 1 hour and 15 min. I told the young lady at the register that I'd like to speak to a manager, and she said she'd contact one and then didn't. I then went to my car and tried to call the manager of the store. I was put on hold for 15 min by the time I hung up. Needless to say, I will never return to Sutherland's. If they want to get a faithful customer base, 3 things absolutely have to change. First, they need to have more employees helping customers, and those employees need to be willing to accompany the customer, especially when the customer asks them to or when the customer identifies himself as disabled. Second, they need to train ALL of their employees on where everything is, and especially what aisle numbers exist and where those are. Third, it would be great if they purchased an electric wheelchair or two. read more

personally ive never actually been here but the things ive heard about how rude the mangers are is disgusting. i can't believe the things ive heard for example one of the employees urinated in a trash can and the managers didnt care. also they are always so moody maybe because they're so old and sad that they have to work here. i wont be visiting this place if i could i would call corporate to get better management. read more

They couldn't sell me bulk mulch because there wasn't anybody there that was able to use the skid loader. What is the point of having a product in your lot that you can't load into my trailer? Not to mention the terrible customer service I've experienced 2/3 visits. During the first visit, the skid loader was down, so even though they had the personal to use it, they couldn't load my mulch then either. For the second visit, the computers were down and I only had $250 cash when I needed to make a $500 purchase with a company card. Luckily I was able to use my own cash to get half of what I needed. I was willing to leave my credit card with a manager, but they still wouldn't budge. I understand policies, but what better collateral is there than a company credit card? Anyways, don't come here unless you absolutely have to. read more

Rude night manager. Bad customer service. I was helping a kid from my neighborhood build a bird cage. We went through a design and build process, picked out the materials required. We didn't have a saw, but it was a simple enough build that didn't required many cuts. Asked if we can have a few cuts made for us, total of 8 cuts. The store manager replied back 3 free cuts, $1/cut afterwards... $1/cut??? that's ridiculous. I asked if he can do it for any less, the manager responded back rudely, we don't want to spend all day cutting wood. I would understand if it was an extreme amount, but just 8 cuts, on a dead weeknight when the employees was just standing around doing nothing! Bad customer service! = no customer. Took my business to Lowes, they did the cuts for free and with a smile. Will keep my business at Lowes/HD from now on. read more

I would like to bring to light my visit today with your 21st St location....at 2pm Wednesday 10/3/18 I was in the store to purchase a few items, when I found the extension cords I was looking for, the tag on the shelf listed them as 100' outdoor extension cords for 16.99... i checked the price on the scanned located directly at the end of this row and it showed a price of 24.99.. I went back and doubled checked to make sure the price listed was 16.99 and I again verified the description to match the item. we pressed the call for help, and a few moments later "Jerry" with his arm in a sling walks up and says "yea"...... so I explained what my issue was and his reply was " sometimes things get moved" I said, well the item and description are the same, His reply " I dont see where it says that".. and I said, I will be happy to read it for you, and he said " Look, no need to be a SMART ASS" I said never mind, I will just go to Lowes, to that he reached down and rips the tag off the shelf. I said better yet, i need to speak to a manager, his reply was "Good, I'll with you".... as I started to the front, he says this guy over here... "Eric Villareal" was what I was told his name was... I explained what had happend, and "Jerry" responds with DONT LIE ON ME.... Eric then says well I will honer this price... not a single im sorry, for the employee or anything.. THIS IS NOT HOW A CUSTOMER should be treated.. The guy at the service desk was very nice as I asked him for the names of the two I had spoken with.... For a store that only had 3 cars in the parking lot, this is not good, i will be re posting this everywhere I get, and will be telling everyone i know of what happened... and also, Lowes was more then happy for me spend my $75.00 with them on the exact items i had in my cart in your store. read more

Very easy to find what you're looking for, and excellent customer service. They also carry some of the more obscure a/c filters that you have to order from other stores. read more

ok, I had excellent service when I purchased some fencing material. everyone treated me great. The young African American, (only referenced here so he can get credit but wish I could remember his name) was so kind and professional. I saw a bad review on Yelp for this store and I said, one experience does not a review make. read more

An employee named Adam just gave me the worst customer service experience I've ever had. I asked for a bale of hay but meant to ask for straw. I'm not a farmer so I don't know the difference. The attendant at the cash register said that Adam would load it for me. I noticed the green color of the bale but before I could ask him to switch it for straw he had already started walking away. I had to loudly ask him to come back and change it to straw. I asked him if it was the same price so that I could pay the difference otherwise and he ignored me 3 times. When he finally answered he said "if I knew the answer I would tell you." I told him he should have just said that in the 1st place instead of ignoring me. He said "well you can't do anything yourself." I explained that the person at the register told me he would do it so what should I expect? I asked for his name and he said "Adam. I only have 2 weeks left anyway." I'll be going to every review site I can find to warn people not to go to Sutherlands. read more

Do yourself a favor and stay out of this store!!! I went there to buy mulch in bulk, while I was there I decided to check out the garden center. I was in the process of looking at the meager selection when the overhead sprinklers came on soaking me and my leather purse. I didn't immediately realize it had ruined my Michael Kors purse, but after noticing the bubbles on it I went to the "service counter." I expected an apology and assistance rectifying the situation, what I got was attitude. The assistant manager, Bill, basically said it was my fault because I was in the garden center and signs were posted warning that water could pour from the ceiling. First LIE from the company, my husband took pictures, no signs. Plus, why would any customer shop there knowing they could be drenched at any minute? I called the home office after leaving the store, they were very apologetic stating the area manager would call the next day, he did. He promised I would be contacted by the insurance company, second LIE, hasn't happened yet. Then defended the rude assistant manager saying, he's a pretty nice guy." Someone who says "if you'd shut up, I was gonna apologize" is not a nice guy, and would be a former employee if I were the boss. I'm still in shock about how this was handled...stay away from sutherlands! No surprise they're closing stores while others are opening mega centers. read more