Nivano is a joke. I paid thousands last year with Aetna using Nivano as the medical group. They…read moreupdated their systems and lost all of my 5 year olds informations costing me almost $300 to establish him at his doctor. They said they have no information telling them he was a patient. Medi Cal does a better job than Nivano. They are absolutely terrible. I would double check with any insurance plan that they do not do business with Nivano.

I am absolutely disgusted and disappointed by Nivano Health. I have experienced an injury that…read morerequires a surgery in order to fully recover, they have consistently misplaced my referrals to a surgeon, and failed to find me care within the medically necessary and legally required timelines. Numerous attempts by my doctor's office to compel them to act have either gone unanswered, or dealt with in a manner that has only resulted in further delay. I'm of the opinion that these are the freeloader types that cause the actions of individuals like Luigi Mangione. They are paid by the tax payer for services which they fail to render, while they laugh all the way to the bank without providing the adequate healthcare that they are contracted and obligated to provide. I have initiated complaints against them with the Department of Managed Health Care and plan on holding them accountable. They have history of violations, and while they have changed their name, it's just more of the same, and a continuation of the trash service. To quote my doctor: "Your insurance sucks. I have never had to deal with this level of incompetence and headaches." That pretty much sums it up. If you are on Medi-Cal and this is who they assign as your management, I strongly urge you to switch providers and request a change of management. For those in the Sacramento region, avoid Anthem Medi-Cal as your choice, as they are who fanned out my care to Nivano.

They were a blessing to me. I am eternally grateful to my Doctor Who performed my cataract and…read moreglaucoma surgery. She was the best. I'm doing wonderful today because the surgery and my wonderful doctor.

What should have been a simple appointment turned into a mess because of the front office…read more The appointment email made it look like my appointment was at 1:15 and said to arrive 15 minutes early, so I arrived at 1:00. I checked in and was told to sit down. After waiting with no updates for nearly an hour, I went up to the desk around 1:50 to ask what was going on. That's when I was told my appointment was "actually" at 1:30 and that the email somehow accounts for the 15 minute buffer. That explanation made zero sense. I was then told I'd be next, but multiple patients for the same doctor were called back ahead of me. At 2:10, a staff member came out and loudly accused me of not completing my paperwork. When I started filling it out, I noticed the back page already had my signature and date. I pointed this out and was told I didn't fill out the section on health issues or surgeries. I don't have any. Somehow this turned into my problem. It felt very much like they were trying to shift blame onto me to cover up how far behind they were, and the attitude was rude and unnecessary. The only reason this isn't a one-star review is the doctor, who was excellent. Unfortunately, the front desk chaos, poor communication, and lack of professionalism completely overshadowed the visit. The front office seriously needs to get it together.

First time PT patient!! I've been experiencing neck pain and self-diagnosed myself with 'tech neck'…read moreafter nearly 8 years working a computer job. I got a referral and once that went through, I called to make an appointment. I was able to get one SAME DAY. I came in the afternoon, parking lot was looking full but I was able to snag a spot close to the entrance. I walked in and PT is on the first floor, nice! I got checked in pretty smoothly and I didn't have a co-pay but we will see if I get hit with a bill later down the road. I did not have to wait that long before I was called in, probably less than 3 minutes. I had an evaluation with MF and she was great! Super professional and taught me a handful of stretches and movements to perform. She felt my neck, checked my mobility, and watched how I would work from home standing. MF gave me a lot of tips and printed out a sheet so that I can reference when I'm at home. She gave me all the tools; now it's on me to change my posture and tight pec muscles. I hope that I don't need to come back to PT because hopefully, I take everything that MF taught me and implement it into my daily routine and create a routine for myself. I think it's important to do a PT visit because we can get lost on the internet just doing random arm stretches or buying a neck massager when we really need to stretch our chest, build upper back muscles, and work on our posture. Thanks, UC Davis and thank you, M Foltz!

I like Chad who's my therapist for my shoulders problems, because the pain went away. I also did…read moreall the programs (homework) he gave me at each session. I had about four therapy sessions with him. I think Chad is an excellent therapist. Two days ago, I started a lower back therapy evaluation session with Dale Woolley. Even though it was the first therapy session but he squeezed in some exercises for me, and sent me home with a program to practice, in video and email as well. He's an awesome therapist and he has great advices on how to handle my lower back pain.

I've been going to the Folsom location and seeing Dr. Shearer. Wonderful experience! During my…read moreinitial consultation she reviewed all my charts and made an accurate diagnosis and treatment plan. She scheduled my MRI for me and when she got the results went over in detail all the issues. The most important thing is she sat down eye level with me, took her time to explain my results, used empathy skills and recommended next steps. Her assistant was very pleasant and made me feel at ease. The reception folks are pleasant and smile when you walk in. This office goes above and beyond what you see in most medical offices. Very professional the way health care used to be.

I wish I could put ZERO stars. This place has been truly insufferable to deal with. Every time I…read morecalled to schedule an appointment from the referral I received they gave me different information. After more than a month of waiting they FINALLY were able to schedule my son an appointment and they said their soonest is in October. I will find a different ENT for my son. If they can't manage to get their facts straight during scheduling I worry how incompetent the rest of the staff is. I am seeing all these negative reviews and it makes me feel so much better about my ill feelings towards this awful place. Do better!!

The service you provide for keeping my hearing aids in good working order is fantastic. Your…read moreemployees are always helpful and friendly. I've had my current hearing aids a year this month. Thanks for making my life better with good service and good hearing aids. Joan P

Dr. Laura is great. She guides you to make choices regarding hearing instruments that best suit…read moreyour lifestyle and what you need. She is kind, patient and informative. The appointment was seamless, and I left feeling confident. I am so grateful my primary care doc recommended her.

Funny people say the receptionists were bad but they were about the best thing I saw or had the…read morepleasure of talking with. To preface this review by saying I have 3 years of nursing school and 6 years of LPN nursing experience. I had an Appointment with PA Philip Ford and it wasn't very positive. In fact I would feel better if PA Ford changed his first name to "Ford" and his last name to "Truck", because that is exactly what he is.....A "TRUCK". Why? Well first of all he told me that my problem isn't really his specialty. That's fine, and I understand that. Dr. Truck gave me another perscription of what I currently had and some positive effects during the trial. That's fine. Dr. Truck sent the perscription to the wrong pharmacy and I had to wait an hour in the parking lot with a 102 temperature. It's been 6 days and it isn't working. Fever is gone but pain and swelling still a go, so I made it a point to call 3 more times and had to keep calling to get him to change the perscription. I researched Google for my particular problem and it specifically suggested 4 medications. 3 of them I've already tried during my nightmare 4 months of having this infection so I was hoping for the strongest one Google recommended. I also inquired with my other Doctor friends back home and they agreed that I should try the stronger one. Well when I called the last time Dr. Truck said he would send the perscription in. Well I went to the pharmacy today and guess what was there? NOTHING, Dr. Truck didn't send my perscription to the right CVS eventhough he mirrored the words out of my mouth as I was saying the correct address. This was the second time he sent my drugs to the wrong pharmacy. Well it's back to playing phone tag and I had to call back again with no response. So I decided to call again before they closed. The receptionist said that, "Dr. Truck, changed my perscription twice and he's not going to change it anymore!" WTF? First of all you changed it once, today when you sent it to the wrong pharmacy. Second, you sent an antibiotic that I was on last month and didn't work at all. I guess you would have known that if you actually looked at my chart. Third, if you would just look in your PDR you could have suggested the right medication in the beginning but you're too much of an amateur to care. Thank you Dr. Truck for nothing! He also said I should just wait to see my specialist which All-Med hasn't sent the paperwork to Sutter for yet. It's nice sitting here in pain for someone else's incompetance. Well I better focus on my specialist because Dr. Truck sucks. So when I called Sutter the receptionist said she didn't receive the paperwork yet. How funny, I received the paperwork at my house but the specialist hasn't received anything. I would like Dr. Truck (AKA PA Ford) to call me personally and apologize for being un-caring and inept at his duties.

Some of the staff can be a little bit more friendlier but over all my doctor nurse practitioner is…read morevery sweet handle all my demands and concerns in a timely matter. Also all my referrals get turn in. They never 2nd guess my concern about anything. It took a few appointments for me to get comfortable with the clinic there but as long as all of my concerns and worries are met I had no problem with this clinic I would refer people here. The only thing that will blow you out the water is your medical records. You have to pay for the records. If you want a doctor to sign off on your medical leave or EDD you have to pay for that and I think that CRAZY OUT OF THIS WORLD!!

Criminal level of negligence. They know what they are doing. I received a cleaning lasting 4…read moreminutes and 21 seconds (I timed it). Then, when I requesting my imaging via email they refused saying it was "against their policy". Under HIPPA they are required to send my records in whatever form I request. They only sent the imaging after I threatened to file a formal complaint. Office manager said she would do it as a "courtesy" . Right. Never coming back . Do not come here.

This place sucks. They don't do timely referrals when your in pain and the pain management sucks…read morethey push buphenorphine on you when it doesn't work and acupuncture person is no qualified you leave in more pain than you went in with