Lots of quality doctors work here. They have the ability to do treadmill test, ekg's and cardiograms in-house. My cardiologist is a good listener and actually diagnosed me my first time in "correctly" pretty amazing considering my old GP miss diagnosed me 4 times and told me to see a neurologist. read more

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I would give them negative stars, if possible. I was diagnosed with atrial fibrillation and prescribed warfarin to prevent blood clots. This medication destroyed the veins, arteries and capillaries that returned the blood from my legs back to my heart and now I have pain, venous stasis and dermatitis and people stare at my legs when I wear shorts. DON'T go to these quacks for anything. I was dropped as a patient because I wouldn't authorize a cardiac test that would have cost me $5000. I went to another doctor closer to home who told me they put me on the wrong types of medication and it was so powerful that I couldn't walk across a room without being winded! I have been switched to xarelto and the warfarin symptoms are beginning to heal but that medication, warfarin, should NEVER be prescribed and if you are on it I would definitely suggest changing to another one and even another doctor! read more

Dr. Rossen and Dr. Levy are the best. Meet Dr. Rossen in the ER of Good Sam in 2002 and Dr. Levy a little later when I needed my 1st pacemaker. They both have worked very hard to keep me going. read more

I haven't even seen these doctors yet, but I'd give this office an absolute zero for not listing their lunch hours in their reception phone tree. I just spent 45 minutes on hold in the phone queue for absolutely no reason, waiting to make an appointment. I've been referred to them for a test by my general practitioner or I would select somewhere else, because this operation clearly has no respect for their patients. When you call in, the phone tree should tell you that the office left for lunch at noon and won't be back till 2 so you can call them back after that. It should not directly deposit you into their evil phone purgatory with the false promise of "your phone call is important and will be answered as soon as possible." I only found out I wasted 45 minutes of my life because the call finally shunted to their answering service, and the receptionist on that end was kind enough to let me out of that little hell. They did not do my heart a favor at all! UPDATE: Finally made my appointment. Still spent 20 minutes on hold just to make the appointment. Customer service cold as ice. Hopefully I'm not dead by the time I get to see these docs as the only available appointments aren't till next year! I wonder how long the office wait time will be.... read more

Just had a really nice phone call with Mona - Medical Assistant, regarding my mother's emerging symptoms and was extremely impressed with her professionalism and calming bedside manner. This lady totally rocks and knows her stuff, glad to have this level of care for my mom. Appreciate the quality assistance received on short notice! Excellence in action and knowing why! read more

Really, really happy with the people here! Every single step of the process was handled perfectly. Dr Manucherri (sp?) takes the time with his patients needed to ask questions and actually listen to the answers. Really good and intelligent guy! Dora in the office is my favorite person of the month! Ultra nice and professional!!!!!! Going to a heart specialist shouldn't be fun, should it?! Knock it off you guys!! ;) read more

Bad experience trying to get an appt let alone see someone! Set an appt 3 weeks out only to have it cancelled 20 minutes before it started. Got one voicemail on the cancellation and then no further contact to set up a replacement. Called twice to find that there phone system was down. When I finally got through, I was offered an appt 6 WEEKS OUT. After *they* cancelled on *me*. While I am having ongoing arrhythmia issues! Might be great doctors, but there is really no way for me to know is there because their front office is so bad. read more

If you don't really want to see a doctor this is the place to go. Called for an appointment, left voicemail, no return call. Called next day for appointment, left voicemail, no return call. Next day decided to visit. Waited 45 minutes in empty waiting room to be told I can't have an appointment unless I have a letter from my family doctor who sent me there in the first place. Maybe the doctors are good here but I'll never know. Office is a model of inefficiency. Nice looking office, but no customer service. read more

I had exactly the same problem! I've left 3 messages to make an appt and they were never returned. If they require a letter of referral from your GP that info should be on their answering machine. read more

This place is a shining example of what is wrong with the medical profession. It's a business and people are numbers. I will never go to PAMF in my life nor will my family for any reason. I would not recommend this place to anyone. They did NOTHING for my mother and just let her suffer for months during their ridiculous wait times for every single procedure and appointment until she passed away. She had an urgent case that needed immediate attention and she was treated with zero priority. Her case dragged on for 4 months when it should have been handled in 1-2 months. Period. Why because she was 78 and on Medicare? There is no care or compassion for human beings from this place. It's just about how many patients you can squeeze in so you can bill for this test and that test and corresponding follow ups which take weeks and months to schedule when someone is in serious condition. No phone call to ask how the patient is doing, no return phone calls no nothing. Doctors on vacation but no fill in doctor. Can't talk to anyone on the phone. The list goes and and on. My mother initially came here regarding fluid retention and shortness of breathe in 2017. She was told she had leaky valves but that it was not that serious and sent home with no instruction. She was seen again January of 2018 because she had been experiencing shortness of breath and had severe fluid retention. When we talked to the doctor, he was in a hurry with one hand on the door - half in and half out. I felt uneasy as I did not feel he was giving my mom enough attention and he sort of dismissed us. I decided to give him another chance for the next appointment so as not to start over with another doctor. She had an echocardiogram in January which showed severe valve regurgitation. At the beginning of February, she had to get a TEE which also showed severe valve regurgitation. The doctor who performed the TEE said she would most likely need heart valve replacement. So we had to wait almost 3 weeks until the end of February for the follow up to the TEE only to be told we need an angiogram which they could not schedule until the end of March!! During the entire month of March, my mother's condition rapidly declined. I called the office so many times begging to take her sooner. I was only told to change her medication dose and that we had to wait. There was no checking on her by the doctor, nurse or medical assistant, no instruction for me as a caregiver and no offer to have another facility or doctor perform the angiogram sooner. I told the front desk and the medical assistant that she was in really bad shape and no one in the office reacted to my urgent pleas. I asked if the fluid could be drained but only told increase her medication. So we waited for the angiogram until the end of March and were finally referred to a surgeon. The angiogram showed her arteries were 90% blocked and that she needed surgery right away but she was sent home with blocked arteries and 3 leaky valves. At that point she should have been admitted to the hospital to be observed - not sent home in that awful condition. We met with a surgeon on April 4th (also with PAMF but with another hospital) and he told us he needed to go on vacation first and that we would have to wait until April 19th for surgery. His actual words were this is not something that is urgent. Needless to say my mother passed away waiting for surgery a week before surgery. If my mother's case had been expedited from the very beginning, she might have had a chance to have a successful surgery. After she passed away I left two messages (since no one answers) to notify the team. Not one person reacted. I am so sad for my mother that no one showed her any compassion not while she was sick and not even after to acknowledge my call that she passed. What's even more upsetting about the utter lack of care and compassion from this office is that since I put a negative review on Yelp about our experience with the doctor, I have been getting calls from Heart Associates, PAMF patient relations and the doctor. Where were all of you when my mom was sick and need someone to care about her? You can't have the front desk take an urgent message and find the right person to talk to, or have your assistant to call to check on your patient when you know they cannot breathe or move while they are waiting weeks to be seen? Now you all call when it is about business and reputation. This is so upsetting and so disgraceful. My mother is gone and the sad thing is she trusted you. It is so heartbreaking that no one in your organization cared about her during this time - from start to finish. read more

I went for my appointment and I felt like I was in "Kaiser's" system. Misplaced paperwork WHILE I was there. The gal doing the sonogram went WAY too fast ( I've had these before). I'm not sure she captured my documented problem. I told the test monitor that unless we got my heart rate way up, we couldn't replicate my symptoms. I don't think I'll be going back. The office was disorganized, the staff didn't listen. The doctor did not ask me any questions and just read what I had told the intake person.... You know, she was NOT the doctor. FAIL.. Everyone deserves better than what I will be eventually billed. read more

I have no problem with their doctors but good luck trying to get someone to answer the phone

I've read all of the reviews below and am shocked. I've been a patient at HANC for about 2 years now and they have been very good. I'm not going to say that they don't have their drawbacks, but if you want perfection.....you're not going to be happy many places. My initial cardiologist was Dr. Ricks, who retired. After that, I was assigned Dr. Nguyen to follow-up with my care. I have been 100% happy with him ever since! I am alive today because of his diligence and am thankful for him and Brita (his medical assistant). In preparing to get to know me after adding me to his patient list, he scheduled a Stress Echo test. Mid-way through the first echo, the technician went out to get Dr. Nguyen (let me stop here and say that I've read comments about the technician.....yes, she does have a natural scowl and is all business, but I never felt that she was inappropriate....and I am a heavy-set man). Dr. Nguyen came in, reviewed my tests, and told me that he couldn't finish with the test because I would have a heart attack and die! Point blank! Over the course of the next six weeks, he sent me for several tests.....double angiogram, transesophageal echocardiogram, CT Scan and something else. The diagnosis was fine-tuned to Hypertrophic Obstructive Cardiomyopathy (HOCM). It's a genetic disorder that is passed-down in family members that no one knew about. My mother died of a heart attack, and her father, and this may have been a contributing factor. The pressure gradient in your left ventricle should be 0...30 is obstructed, 50 is severely obstructed....and mine was 90 on that day! Dr. Nguyen then referred me to Dr. Craig Miller at Stanford University, who is a reknown surgeon in this field. During my last visit with Dr. Miller, he found an additional problem with my mitral valve (papillary muscle deformity) that was contributing to the pressure gradient. So, I was scheduled on July 18 for a mitral valve replacement and a myectomy. The surgery took over 9 hours and I was in the hospital for two weeks. After I left the hospital, I was in Dr. Nguyen's hands. Since August, I've had regular INR visits to have my blood tested, and visits to see Dr. Nguyen. He is always attentive....ALWAYS! He's funny and helpful too. His assistant, Brita, is a no-nonsense German woman who I love....and is also attentive. She's good at what she does. If you want funny or something else, find another place to go. This past week, I was having problems with my blood counts......so Dr. Nguyen ordered 2 sets of bloodwork, 5 days apart. On Tuesday, Brita called to say that I should call 911 and get straight to the hospital....that Dr. Nguyen would meet me there. After 4 units of blood and attentive care by Dr. Nguyen, as well as a week in the hospital, I'm fine. I saw Dr. Nguyen almost every day in the hospital. He is cautious and attentive, and a straight-shooter. He didn't want me to leave until he knew that my blood INR was therapeutic. Again, I wouldn't be alive if not for him and Brita. Minnie, the receptionist is very nice.....but she is just that, a receptionist. She can't interrupt the doctors. You can't get the medical assistants because they are running-around prepping patients for the doctors, who are booked back-to-back. That's why you need to leave a message. I always get a call back from Brita within hours. Her message does say if it's an emergency to call 911.....so you choose. The only person I've found as not helpful is the scheduler for Dr. Nguyen. But, she's the least hands-on with my care, so no smiles and not friendly is the only impression I have. Ultimately, she does her job and gets me what I need.....so I can't complain. Bernie and the other staff who conduct the Pro-Time clinics are wonderful. They are funny and helpful, help with Lovanox shots and more. You have to have a little patience here, but that's the same as everywhere! Heart Associates of Northern California is a wonderful place! I would recommend it. I only gave it 4 stars because of some of the grumpy-pants people.....but they do a great job. read more

This office is a complete joke. I've been trying to get ahold if someone at the office for two days!!! Every line is a voice mail and nobody calls you back. Unfortunately I had a test done there and need some follow up information. You're better off going to Mexico for cardiac treatment. The staff here are incompetent and everything is a complete mess. I've actually heard this from other offices as well about this place. Same story from everyone. Thanks for nothing. read more

The office staff fails to be even a little helpful. They ignore the pharmacist's requests for approval of prescription refills claiming that the requests were never received, phone calls are seldom answered and usually go to voicemail, calls left on voicemail are not returned, one assistant hung up on me when I called to complain, a promised, needed, time sensitive document was not mailed as promised. They really get an "F" from me. read more

AVOID HEART ASSOCIATES of N. CA. AT ALL COSTS.. Dr. Lee misdiagnosed me. The tests done at his office were not done correctly. Never once did he suggest that these tests are frequently wrong. He informed me that I had a serious blockage in my heart and my only choice was invasive surgery to put in a stent(s). Thankfully I went for a second opinion to a different cardiologist in Palo Alto with more tests to learn Dr. Lee was completely wrong. I did not have ANY blockage as he insisted. With his false conclusions he allowed me to believe I had a serious heart condition. I can't begin to put into words the stress this cause for me and my family. Bad on you Dr. Lee. Do not let this happen to you too. He and Heart Associates deserves a rating of minus100 stars - if that good. read more

Lovely front desk person!!! LOVE HER! The Assistants/PA's for Dr. Nguyen were all awesome to our elderly loved one. Dr. Nguyen provides comfort and ease when discussing situations and takes the time to explain so seniors AND family members can understand. For all this we are VERY grateful. THANK YOU! read more

Don't know if I'll ever be seen here! The refferal from my GP was sent in, they contacted me to schedule an appointment-things looked great. Here's where is goes south-I have been calling daily, leaving messages to schedule an appointment, yet have NOT received one returned call! Guess they don't really want to see me after all or think my case isn't important? Completely disappointed. Should have better customer service for a specialized doctor's office. If they can't return phone calls, then it does not make me feel confident in their abilities. The doctor may be great, but I'm afraid I may never know! read more

I've had wonderful care here for Atrial Fibrillation. Dr. Rossen pulled me back from the precipice of Congestive Heart Failure that Stanford Family Practice had placed me on. Wonderful care, expert follow-up. Something as simple as doing finger sticks for INR/Protime tests rather than full on blood draws shows their concern for the patient. Calls are returned promptly. read more

I've been a patient of Dr. Lee for several years now. He has always been attentive and looks over all my lab results and asks pointed questions. Our biggest problem is that he wants me to exercise which I promise I will do, but don't. I love the staff and yes, I've often had to wait, but no more than at any other Dr's office. I also have no complaints about scheduling. If I call Chris and she cannot answer, I leave a detailed message and she gets back to me. I've had several Echos and the woman who does them is great. read more

My cardiologist is Dr. Ang-Quan Nguyen. I tried to get an appointment with Dr. Lee, but he was booked further out than I wanted to wait and was referred to the new guy on staff, Dr. Nguyen. After undergoing an exploratory angioplasty procedure, Dr. Nguyen showed me that I had 3 major arteries including the so-called widow-maker EAD or something like that, were blocked 90, 90, and 100% respectively and suggested that I see Dr. Morales (worksout of Good Sam Hospital). One look at the information on a CD, Dr. Morales was amazed that I just walked into his office. He said he usually sees patients like me in the emergency room. I am one of those patients that doesn't feel symptoms. That was 5+ years ago. So I owe these 5 years to Dr.s Nguyen and Morales. read more

So far so good! I went in a few months ago and was a little late for my appt. but they took me in right away. I was in for a treadmill and the woman helping me with all the wires and sticky stuff was really nice and chatty. Which helped cuz I was a little nervous. I hopped on to treadmill and another woman came in to the test. I'm probably on the young side for their usual patient but I'm not a fan of treadmills, I always feel like I'm going to fall on those things! BUT, she said she would go at my pace, just needed to get my heart going. Which was nice! (side note: I actually go on them now and not afraid of them lol) But anywho, she talked to me and kept me thinking about other stuff which and the time and pace went by real quick! The Doc came in (Lee), he was good too. Went over all my results and explained what could be the cause of things and everything was normal.Overall it was great, I would go again if I ran into any heart issues, concerns, or questions (which hopefully I don't run into those things - Knock on wood). read more