American pacific Mortgage has always been a pleasure to do business with!! I am currently in my 3rd…read moreloan process with Karen!! Over the past 12yrs Karen and I have kept in contact. My loans were not always the easiest and took on some challenges! Karen, has always went above and beyond to figure out what we can do. She is extremely knowledgeable and knows her job extremely well!! She has a expertise with a variety of different loans and always knows what to do to next. To assure a smooth and speedy loan process from start to finish. Karen, is always looking out for you and trying to find you better rates and deals. All 3 of my loans have been done with the help of Karen. I will always go back to Karen, to help me with all my home loan needs!! I highly recommend American pacific mortgage, Just make sure you ask for Karen!! Thanks, for being so awesome "Karen" NANCY& Tom Nanxy

Karen was very helpful and went out of her way to make everything easier for us with our busy…read moreschedule! Everyone was very professional and courteous and I would definitely recommend American Pacific Mortgage!

James was our loan officer and he helped us navigate through a contingent offer situation…read moresuccessfully despite a super hot housing market. The entire team was responsive, reliable, and knowledgeable. They were super busy but James still took time to call us to check in and discuss strategy to make the best offer. Our experience couldn't have been better.

I admit I had some preconceived ideas about the mortgage process; I've heard enough horror stories…read morethat I was pretty intimidated going into my first home purchase. Matt's team blew every idea I had completely out of the water and made me think completely differently about buying a home. If you're buying a home, whether your first, or your tenth, I cannot recommend Matt's team enough. They answered all my stupid first-time-home-buyer questions with tons of patience, kept me in the loop the entire time about the process, and just were generally wonderful and pleasant to work with. I will absolutely be using them when it's time to buy my next home. I worked primarily with James and he was phenomenal. They came highly recommended from my realtor who I trust implicitly, and she was right on. The process could not have been more pleasurable, and easy. You don't earn this many five star reviews by providing anything less than exceptional service. What are you waiting for? Call them right now!

I'm sad to see all the bad reviews. The Everett branch has drive thru and it is so convenient …read more Becu is also amazing at all their loans, cds, and credit cards they offer ! I feel fortunate to be a customer !

I am extremely disappointed with the service I received from Kaycee, the branch manager, and…read moreFrancisco, the teller. When my niece and I first arrived, we explained that she had received a check from her high school as an award. Because she is 17 and does not have a bank account, she wanted to sign the check over to me so I could cash it for her. The employee who greeted us at the door told us this would be perfectly fine and directed us to wait in line. After waiting approximately 30 minutes, Francisco informed us that he could not process the transaction. He repeatedly left to speak with Kaycee, the branch manager, and after lengthy discussions continued to tell us "no" without providing a clear explanation. When I requested to speak directly with the manager, I was not assisted, and I ultimately had to approach them myself to try to understand the issue. What made this experience even more frustrating is that I have been a customer for over 10 years, with multiple accounts, investments, and loans through this bank. I have never had a late payment and have maintained an excellent relationship with the institution. I also had more than enough funds in my account to cover the amount of the check, meaning there was virtually no financial risk to the bank. Instead of helping us find a reasonable solution, we were met with resistance at every step. I ultimately had to electronically deposit the check and then withdraw the funds myself because they refused to assist us with a transaction that another employee had already told us was acceptable. To make matters worse, my niece was on her way to prom and needed the money for her evening. The delays and lack of communication caused unnecessary stress and nearly made her late for an important event. I understand that banks have policies and procedures, but the lack of consistency, communication, and customer service shown by both Francisco and Kaycee was unacceptable. After more than a decade as a loyal customer, I expected far better treatment and a much more customer-focused approach.

Dan is super knowledgeable, responsive and always available to answer questions (even taking…read more a call from me when he was on vacation!). His monitoring of market trends and transparency with rates helped me feel super comfortable with my first home purchase. Ember was great at communicating everything clearly and the team made the whole process easy and seamless!

This wasn't our first mortgage but it was the first time we realize how much of a different a great…read morelender can make. Dan has been very communicative and reliable throughout the process. We went through multiple options while Dan and his team working efficiently to make sure we could secure a loan we are comfortable with. He really made a process that was stressful in hindsight went by smoothly. I'd totally recommend Dan to anyone looking for a mortgage.

I can't say enough great things about working with Jason Gosser and his team. I'm a Managing Real…read moreEstate Broker with 15 years of local experience. I'm happy to report completing many successful transactions together; he is a consummate pro who guides my clients with caring and helpful knowledge. You couldn't do better!

Guild Mortgage and the Office of Jason Gosser reached out to me to let me know that interest rates…read morehad dropped. Without having to go through the whole rigamarole, they had dropped my rate by almost 2points, helping me save approx $75k in interest payments. Jason and his team, were there for me day/night/weekends to answer any questions that we had. They are highly professional and personable. I suggest them for any of your home loan financings and refinancing needs.

Riley helped us with our original home loan and a refi. I can't even imagine having anyone else…read morewalk me through this "stuff" (for me it's hard and my learning curve challenging). He's an awesome caring person and his integrity is beyond question. I've known him for years and never had cause to vary that opinion. He is so knowledgeable and never makes you feel like a goofball when you ask questions he must have answered a thousand times. Gotta love this guy!

This review is NOT for Riley but for Kiel Lillibridge, Branch Manager. I found Kiel to be…read moremisleading. He assured us we would have no issues until 5 days before closing. Suddenly problems arose and Kiel was no help. Communication was great until problems arose and then he was hard to reach. We had to use them or would have lost the house trying to find another broker so near to closing. Once paperwork signed, Kiel became non-existent. Salesmanship to get your business - 5 stars Follow up - 0 stars Support - 0 stars Ask yourself if the Branch Manager is like this what about the rest of the employees. The problem: we tried to use gift funds on down payment.

We recently purchased our first home with The Awesome Nossum Real Estate Group and with that, we…read morewere introduced to Dan Keller and his team. Throughout the whole process, Dan and the entire team were absolutely outstanding to work with! They had us pre-underwritten within just a few short days and once we put in our first (and only!) offer, his entire team was looped in on where we were in the process and what they needed next from us. We were given weekly email updates, had Tuesday phone calls to ensure we had a platform to ask any/all questions and then provided immediate responses/follow up to our emails. On top of outstanding communication, knowledge and follow through, they are also just kind, genuine people! They were so good to us and truly helped us to celebrate that moment that our loan was finalized on the day we were closing on our house. We knew immediately after meeting with Dan that he would be our mortgage broker and I'd recommend his team to any and all looking to finance a mortgage.

I have recently used Dan Keller & his Team for our new home purchase. Throughout the process we…read morewere coached by Dan & His Team every step of the way. I am a mortgage professional myself. But I wanted to go into this experience through the eyes of a new home buyer. The website and videos will help introduce clients to overcome the new experience. From there we had our Mortgage Planning meeting with Dan. I spent a great amount of time to ask questions that would pertain to different scenarios. Each time Dan answered them with knowledge and confidence. After we found our home. Dan's team Jason, Dan D. & Katy were extremely helpful to provide updates and hand holding as we went through some turbulence to a successful closing on time! I would truly recommend everyone to at least contact Dan or his team. The client service experience is definitely worth referring over to my friends!