I hired Suzuki Law in August this year. In my experience, the lawyers were extremely professional and to the point and I enjoyed their personalities. The lawyer Michael was genuine. He helped with the cases and got the plea to get the minimum sentence without having a felony on record. Also, a bond was attainable. This was good news. I can't remember the other lawyers names that helped out. I'm pretty sure it was Randy that help introduce me to the firm. He was straight forward and nice. No bullshit. Santana came in to talk a little, gave me the break down of the cases, estimate charge, gave me his card, and then left. Overall, nice guys.
During the thick of it, Michael gave his attention to the cases. He made a phone call to me maybe twice during the whole thing, which wasn't a problem at first. All in all, I was pleased with how Michael handled us as customers. However, I could only contact Michael by emails. This played a problem later. With how much I was paying for their service, I thought Suzuki Law should talk with me in all forms of contact.
Now, here was the area that didn't do so well. The Billiing department was such a big problem for me. I had paid Suzuki Law in two forms of payment - debit card and credit card.nd asked if the Billing department could change the payment to just one check issued from the same credit card. They said it was no problem.
At this point, I was happy. Suzuki Law was changing my form of payment and taking care of the case. All in all, good customer service and in a sense, making my life easier. A runner came by and picked up the check. In the mean time, I had the rest of the bond money to figure out while I wait for a refund.
The next business day, I saw the refund to the credit card went through effortlessly, but the debit card charge did not get sent back to me. I should've called them then, but I was thinking it must be different for debit cards to get refunded. Just like renting a car or hotel. Plus, I don't see a charge on the check yet. Just wait. So, I did.
I waited and weeks passed. No phone call. No charge to the check I gave them. No refund to my debit card. I was a little worried. So, I called the Billing department and they said the check was bad. I told him that was impossible. I had available credit and asked why didn't anyone call me. The Billing guy was rude to me and asked me why am I even changing my form of payment because the two charges went through successfully. Not that it was his business, but I told him. The rest of the conversation didn't go smoothly. So, I ended the call and called the bank. They said to write another credit card issued check. I was unhappy.
I write another check and I walk into the office to hand deliver the check on August 23rd. I was stressed out, full of anxiety, and I felt unwelcomed. I tried to explain again and he interrupted me and said, "I understand. It's a lot of money". So, to say the least, I said good bye and walked out of the office. The lady waiting in the lobby overheard our conversation because the Billing guy didn't have the decency to close the door behind me. I showed myself out. Feeling dumb while I do it.
So, you guessed it. I waited and it took until September 6th to get my refund. I called the bank, nothing. I was pissed. First, they told me they had it done and now I have to wait some more?! I called twice that day. I won't lie. I raised my voice on the phone, I went all out on the second call. I was unhappy. I was hurt from all the lies and hold up. I cried after I hung up the phone. I was so frustrated. I cried again because the time stamp on the refund receipt was a minute after my last phone call ended with them. If I was a "priority customer", why was the time stamp today and not the two days ago? Or better yet, why was it not done when I gave them that second issued check in August 23rd?
Point of the story, you would have exhausted yourself every means necessary to get a loved one out of jail before you get a refund that was held up by Suzuki Law offices. read more