Always had friendly service whenever we have to take our dog here, luckily only for yearly…read morecheckups. The staff are very knowledgable too.

love staff make you feel welcome i take my dog here, great opeaning hoursread more

I had to give 1 star to write a review but honestly they deserve no stars…read more I am writing to express my deep disappointment and distress following the experience I had at your Northlands Kettering branch yesterday, when I brought my guinea pig, Little My, to be put to sleep. Little My had taken a sudden turn for the worse that morning, and as the Cat & Rabbit Clinic in Northampton -- where she had previously received excellent, compassionate care -- was closed, I had no choice but to come to your out-of-hours service. I must admit I was apprehensive given previous poor experiences with this branch, but I had to to as Little My was in extreme pain and discomfort. Unfortunately, from the initial phone call to the moment we left, the experience was deeply upsetting. When we arrived, we checked in and were told to wait. A nurse came to ask what we wanted to do afterward, and we confirmed we wished to take her home to bury her. We were told she would be wrapped in a towel and placed back in her carry case for us. After waiting around 20 minutes (as the vet was running late), we were finally seen. The consultation lacked any compassion, care, or empathy. The vet took Little My out of the room via a back door, leaving us to wait. I would have expected a private, peaceful space for such a distressing moment, but we were left in a standard consult room. When the vet returned, he brought her back through the waiting area -- in full view of others -- and simply placed her carry case on the table. She was not wrapped in a towel as promised; she was lying almost upside down, with her face wet, and it was extremely upsetting to see her in that state. When we asked whether she went quickly, we were told it took several attempts, which horrified me. Every previous time one of my guinea pigs has been euthanized at the Cat & Rabbit Clinic, they have shown extraordinary compassion and respect. My pets have always been returned peacefully, wrapped in a little box with their name on it. The contrast in your clinic's approach was shocking and distressing. To make matters worse, when I went to the front desk afterward, (visibly upset) there was no understanding or kindness shown. In such situations, it is common practice to allow payment over the phone later, but instead I had to pay immediately while four staff members sat chatting nearby, which made me feel extremely uncomfortable and unsupported. This entire experience was cold, unprofessional, and lacking in empathy at a time when kindness should be paramount. I sincerely hope that this feedback is taken seriously and used as an opportunity for your team to reflect and improve -- particularly in handling sensitive euthanasia cases. I will not be returning to the Northlands Kettering branch and will be advising others to seek more compassionate care elsewhere. I truly hope no other pet owner has to go through such a distressing experience in your care.

I phoned the Kettering branch for some prices for cat neutering, chipping, vaccinations etc. Very…read morenice man on the phone gave me lots of information and is obviuosly enthusiastic about his work, which makes a nice change. Then visited the Rushden branch to register and book an appointment. The lady there was lovely, Winnie. Really made us feel welcome. I wish they were as nice at the human doctors. The prices are reasonable and the service is second to none. I would certainly recomend them to others. They also have an emergency out of hours service.

This veterinary surgery assisted me at a very upsetting time. A dear pet was very ill and it was…read moreunfair to leave them to suffer, but as it was classed as an exotic the nearest vets which were closed were Cambridge or Bedford, too far to add this stress to a very unwell pet. On the spur of the moment I called this surgery and they kindly agreed to stay open a few more minutes to allow me to come and check Noddy. Sadly we were right and they kindly allowed him to go the the animal bridge, I am so grateful to them to assist us and to provide the upmost kindness, support and care. Truly amazing vets surgery, lovely people and supportive too.

A great vet. No nonsense advice and always willing to help. Sensible and practical. Just what is…read moreneeded.

Arrived 15 minutes early and been told that my cat doesn't registered there even though the email…read morestated that me and my cat is registered in there. Took a day off to make sure my cat got sorted. The lady on the desk make it sound like the fault is on me that I came to the wrong branch, which is unacceptable and quite rude since the email I got is a proof of that. The only good thing is she managed to request appointment in the other branch which is in the other side of the city and is quite hassle to get there because of the distance and there is an repair on the other place so the parking will be a nightmare. Please own it if you made a mistake, that's the point of the customer service. Don't make it sound like your patient made a mistake and make us feel bad about it. My cat is already stressed, me and my fiancé also struggle about it, but please please don't make us feel even more worse with trying to put the blame on us. I really appreciate that you manage to get the appointment sorted in different place on the same day. Thank you for that. This review is for the service from the front desk customer service and the system, not for the vets since this is my first time there. Hopefully the service in the front desk doesn't reflect the quality of the vets for Daisy.

Excellent vet. Clean well staffed with very knowledgeable medical staff. Doctors were very gentle…read moreand kind to my two kitties, as well as informative about the heart murmur that one has.

Such a superb vets. I have a number of pets but the most recent visit I had to make there was for…read moremy dog. He had to have surgery and stay in for a few days and well, he didn't want to come home! They are well cared for and loved by all the staff there. They use their name to make them feel at home. I was given an initial quote which seems very reasonable although after the surgery they said they had complications which then increased my bill which is understandable. It is quite a busy little pratice but they do make room for you if you call for an appointment. There are emergency consultations too. A great vets and the only one I ever go to now.

Since I was a child I have taken my pets here. I now live quite a long way from here but I would…read morenot take my pets anywhere else. The staff and vets are so friendly and very well experienced in all kinds of animals. Often you find that a vet specialises in a certain type of pet but I have taken all kinds of animals here. This surgery has a central location and dispite it's popularity you can get an appointment very quickly. The only problem is parking there isn't any but it is walking distance from the town centre.

Exceptional service from very professional and caring vets. Looked after our labrador throughout…read moreher life right up to her last days. Could not have received more care and attention. Would recommend White Cross Vets to everyone.

We use this vet for our two cats. It was originally recommended to me by a friend who is a vet but…read morehas moved and now lives too far away to be our vet. I like that this is a small practice with staff who genuinely care about the animals rather than profit which can be a problem with some of the larger chain type of practices. I have always managed to get a same day appointment when needed one of my cats is often getting himself into scrapes and has needed quite a few visits over the years. I do find this to be a lovely friendly caring place and we will continue to use it for as long as we have animals.

This is my local vet and my cat seems quite happy to go there! The vets and technicians are…read morewonderful. Always helpful and cheery. The only things is that the waiting room is quite small and can get backed up. Quite often there is a wait and sometimes there is nobody behind the reception desk. I wish people who had dogs would keep them next to them as it can be frightening for chidren and cats to go past. The fees are good and the vet is lovely, so I continue going there.

Excellent service they really do care and are really good with animals its also nice to make a…read moredonation occassionly

I agree about some receptionists. You go to the PDSA because you cant afford normal vets, but you…read morestill care enough about your pets to get them looked at when unwell. You get asked every time now for a donation and are made to feel guilty, when you have to explain you have nothing you can give that day. All of this is done infront of everyone in the waiting room, and they even put on the system how much you have donated, when you can give them something. I had to have my dog put to sleep recently after being part of the family for 11 years. We were obviously upset, but was also crying because of the way things were done, which I will not go into, but felt so guilty leaving my dog like that.

Our family have used this veterinary practice for years but today was the last time . We took our…read moredog today to have her post operation check up ( already included in the price of being spayed ) during this consultation we asked about steroids that our dog was taken off of for her operation and they very cheekily they charged me another consultation fee !! I question the fee after I'd payed and was told that's how it is . We will not return

This is a great vet for dogs. They provided excellent care for our three elderly dogs right up to…read morethe end of their lives, and they will also handle cremation if your dog dies. They are very sensitive and professional.