Bad service dept. We went in to purchase a king size…read moremattress with no intentions of purchasing anything else. We see a sofa that we both really like. It has a drop down table, cup holders along with a charging station. This is what drew us to purchase. Upon delivery, the charging station does not work. We call Raymour and Flanagan, speak to a wonderful woman named Marlene, who refers us to the service department. Over a couple of weeks, I talk with several people, leave several messages with service dept. No callbacks. Frustrated, I call again, finally speak with service dept. manager, Miranda, and ask why no call back? She claims she never got messages from customer service. She then informs me that this item is out of stock, and I now have to wait until the end of April. She ensures me a call back with date and time of a new delivery. She never calls or emails. Today is May 8th, I call, and speak to Marlene, customer service rep, she is so kind, and who apologizes. She helps me right away, my delivery will be here next week. To spend 5k on furniture for this kind of service. Bad service dept. Kudos to Marlene, you are patient and kind. To spend almost 5K for this kind of service? I will now shop elsewhere.

We purchased a living room set on May 23rd, 2026, paid in full and scheduled delivery for May 30…read more We moved the old furniture out on the 29th to make room for our new furniture. In the evening before the delivery we were notified the love seat will not be available for delivery until mid-June. Why weren't we advised of this when we purchased it or at the very least during the week before delivery, not the evening before. The delivery arrived on May 30th with only the accent chair. NO SOFA, NO LOVE SEAT. I called the store to get some clarification as to what happened with the sofa, I asked to speak with the manager, many hours have passed and I am still waiting for a call back. This has been an experience in very poor communication and poor customer service. Once Raymour and Flanigan had our money the motivation to provide good service was gone. We are very dissatisfied customers. And still don't know when our furniture will arrive. Meanwhile we have no furniture in our living room.

I purchased a Henrick Triple Power Reclining Sofa. Awesome product. Most of all I was VERY pleased…read morewith the delivery service. Roberto and Paul were their names as I recall. These guys are hard workers and did a great job. Timely and polite. These people deserve MUCH better pay as they are hard workers, and this is no easy job. I do hope management reads this. I do not know what they make but I am sure that is far below what they deserve. The job is ESSENTIAL is your business and without them you would have no business at all. VERY few people would pick up their own furniture. Please give these employees a large raise.

I purchased a loveseat and two recliners just over a month ago. The loveseat material is starting…read moreto pill really bad and come apart at the seam. It is less than two months old. The quality of the material is extremely poor. The manufacturers warranty does NOT cover pilling!!! Beware of their products & warranty prior to purchasing!

TERRIBLE delivery service! Bob's Furniture charges $150 for a White Glove experience, just for the…read moredelivery guys to ruin the entire experience for you. The first delivery, the item was damaged. After returning it, I was scheduled for the next delivery date which was 5 days after the original date. When the next delivery date came around, the delivery guys argued with my elderly mother that the item was "too heavy" to bring up the stairs, following he is not going to "break his back" doing so. The best I was offered was another delivery date, with a different team, 10 days later! I had to fight a hard fight to get next day delivery at a special time because I had no one to receive the furniture for me and I had to be at work. I waited 2 hours and nobody showed up! After the 2 1/2 hour mark, I got a call stating the delivery team is outside of my house, but I had already left. I was 2 hours late for work waiting for them to show up and all they had to say was they were delayed. Understanding, delays happen, however, that should have been communicated to me so we can plan accordingly. They shouldn't have just showed up 2 1/2 hours late, especially after the experience I had the pervious day. I've never had an experience as horrible as this over furniture. After going back and forth with delivery team and store associates, dealing with 2 managers and a supervisor, spending three hours on the phone about the delivery driver arguing with my mom while I was at work, then the next day, the furniture showing up 2 1/2 hours late, making me 2 hours late to work... I ended up canceling my order. All that for nothing. And the associates at store level... there's nothing they can do.

I ordered a split king bed online and paid for their "white glove" delivery with set up. I selected…read moremy delivery date and time and received a confirmation in my email that my order had been processed and my delivery was scheduled. The morning of my delivery window came and went, so I called their customer service line to find out what was going on. The customer service rep told me that I owed an additional $42 and that my order was "on hold" until payment was processed. When I asked how this could have happened, because I ordered it online and they were the ones who calculated the total, so the issue was with their system, I was told "yeah, online ordering can be glitchy" I then asked the customer service rep why no one notified me that my order was on hold, especially since they had charged my credit card and sent me an email confirmation that was order was set and I was told that no one monitors that system so there would be no way to notify me unless I called in. What a stupid process and dumb answer to receive. I then had to call back and speak with someone from sales to pay the additional amount and they were able to schedule my pickup for the following Tuesday (they don't deliver on Sunday or Monday for some reason) I then went to read the online reviews and became so concerned because so many people have had problems with this company and everyone had a story of a delivery gone wrong or some other issue. Luckily, I received the bed, with all the parts, and the delivery folks set it up quickly and got on their way. I don't imagine that I'll ever shop here again, the whole experience was frustrating and it's evident that they don't care about their customers.

Marc was absolutely unbelievable throughout the entire process. He helped my dad and me over the…read morephone with an electronic assist for a lift recliner, and his patience, knowledge, and follow-up were outstanding. He always called back when he said he would, explained everything clearly, and truly cared about making sure we had the right solution. Marc went above and beyond, and the company should be very proud to have such a thorough and compassionate person representing them.

Cardi's used to be great. What happened ?…read moreI bought most of my furniture there. Now it is very poorly laid out. The salesman was not well informed and not helpful.

Cathy has the nicest things for sale. The prices are affordable too, and always a wide variety of…read moreuniques items from which to choose It's a fun surprise to see what is newly displayed It is always neat clean at MGHT! it's obvious Cathy cares about the customers Everything is staged beautifully. There are no pieces of junk, no trashy, tacky items, nor anything vulgar, as one too often sees at a flea market.,if you're looking for something with class fun, or unique it's a sure bet, at least.several items will catch your eye!! Love this store!

Shop has a good variety of furniture, something for everybody, from people looking for bargains…read morethat need restoring, to well kept pieces that are ready for "prime time." The proprietors of the shop are nice, know thier stuff, and are ready to go the extra to help. They have a barn out back that contains lots of furniture that don't fit within the store, and they are willing to help interested customers to look through this stuff.

Patti and Roger have the most incredible selection of amazing furniture, wall art , rugs , lamps ,…read moreKnick knacks and I could go on and on .Prices are unbeatable .See for yourself

this place is awesome. we've bought three pieces in the past. they have great selection, the…read morequality is unbeatable, and the folks are so kind and helpful. we have recommended this store to many friends and associates.

This place really has a little bit of everything…read more If you are looking for a new but discounted designer sectional - they have that. Do you want a used couch for your sun porch? A side table for your living room? A head board? A set of used kitchen cabinets? The inventory changes daily but there is always a deal to be had. I only wish I had taken more photos! Staff is always friendly and quick to help you secure your finds!

Good stuff, good price , good condition, just drive by and see you might find what you need !read more

This is a rare outlet location for Pottery Barn ... there aren't many of these on the east coast…read more Many might remember that this space in the Wrentham Premium Outlets was previously occupied by Restoration Hardware, which has since moved to Patriot Place. It looks the same now that it is Pottery Barn ... kind of an industrial warehouse sort of feel. The prices here honestly aren't much different from an actual Pottery Barn, except for some of the sale items from the end of the season. Most times, the furniture is discounted ... but not greatly as if the official Pottery Barn website has 20 or 30% off, they don't honor it. Generally, we find that you'll save $50 - $100 off the retail price of furniture through their website or stores. However, you should note that most of the furniture in the outlet store is scratch and dent stuff with some damage being more noticeable than others. The great thing is, Pottery Barn is notorious for backordering items ... so, often the couch, table, chairs you order from the website or regular Pottery Barn store are shipped from the factory and not available to purchase from the floor (unless its a Floor Model at the end of the season). At the outlet, they only sell the stock on the floor, so if you see something you want, you won't have to wait 6 months until it is delivered (even though they say 3 - 6 weeks) because you are buying the piece off the floor. They arrange shipping with a local company, whose prices are very reasonable. We bought a large dresser and it cost us $160 to have it picked up at the store, wrapped and transported and set up in our summer house, 30 miles from Wrentham. That is a huge convenience and bargain and the moving company does a fantastic job. The employees here are hit or miss. Unfortunately, many of them act as though they were working at a Rolls Royce dealership and are on the pretentious side. There are a few who have been really helpful over the last year though and went out of their way to make sure we were happy customers. Overall, if you don't mind a little scratch and dent ... and a hodgepodge of availability ... this store is pretty cool to browse around in. Don't expect to find things at very deep discounts as the pricing usually works out to fairly similar to what you see on their website. However, you are able to see the items in person and have it in your home within a few days at the Outlet. The selection I'd say is so-so usually ... they have 4 - 5 beds, 6 - 8 couches. 20 - 30 chairs, many dining chairs and rugs and shelves and shelves of knick knack crap, bedding and tablewear. We have bought a bed, dining table, dresser, mirror, rug and lamps here. Sadly, Pottery Barn quality is not fantastic and we notice the paint or stains wear off very fast, despite the high prices ... but we like the style.