Overpriced trusses, long wait for materials, rude customer service and that's just beginning for…read morethis shithole

If a zero star review were an option, I would have selected that for sure. Originally ordered…read moretrusses from Structural Wood via a local lumber company with whom I've done business for a while, and am happy with. I will not be naming them as I do not want this bad review associated with them in any way. Initial estimate for delivery was eight weeks from the time trusses were ordered. This is a long wait time but completely understandable given the current pandemic situation, and the fact that every other company was out at least that far. I was told by SW that they would deliver the trusses early if at all possible, and that they would be in touch throughout the process to keep me informed of potential delivery dates. Seven weeks after the initial order I had still not been contacted by SW with any updates. I called SW headquarters in Waddington and was greeted by a frantic sounding office worker. "Our computer system is down, you'll have to call back tomorrow." Having experienced my share of technical issues in the past I understood completely. I called back the next day and was told in the same frantic manner, the same thing, verbatim. This was a Friday so I planned to give the benefit of the doubt and call again Monday. Monday: Same deal. I asked if it would be possible to speak with someone else who would be familiar with the job and might have some idea where we were in the process. I was told that nobody knows anything because the computer system is down, and to call back tomorrow. Growing slightly irritated, I waited until the next day. Tuesday: Computer system is back up and running. Great. Was informed by the same frantic office worker that I would need a job number, and that there was no possible way to look up our job by name. I did not have this as the entire transaction was facilitated by the local lumber company. I called back and got someone on the design team who was able to locate our job and give me a job number, spoke to the frantic lady in the office again, and was told the trusses would be delivered on the original scheduled date. I was assured at that point that I would receive periodic calls to update me on progress and shipping date. This did not happen. I placed another call two days before scheduled delivery, since I hadn't heard from SW. I was informed again by the frantic office worker that the lumber for the trusses was stuck on a rail car in Cincinnati, and that the trusses would arrive a day late. I asked if they delivered on Saturday, since the original date was a Friday. She said "no but we build on Saturday so they should only be a day late." We went back and forth for a while with me insisting that they would be at least three days late and her holding firm at one day. Okay, fine. She insists that they will call me with updates. I know this is false. I will call again Monday. Monday rolls around and I call, having not received any communication again from SW. Frantic lady informs me that the lumber is still in Ohio and that it isn't their fault. Awesome. I can't imagine where they could have sourced the wood from locally (besides the lumber place I ordered from and the seven others in our immediate area). Fast forward ten days of me calling every couple days and not actually getting any information. Frantic office lady triumphantly informs me that the trusses will be delivered tomorrow. Containing my excitement, I reluctantly ask what the communication routine is supposed to be for this sort of thing. "You will get a text message with the driver's location shortly before delivery and call or text him from that point." Ok great, an automated system. Surely this will be a step up from the frantic not-my-fault communications I've received up to this point. Alas, that was not the case. I actually receive a call the next morning from the office lady. Things are already looking up. She informs me that the delivery should be made around mid-morning but that there are other stops so it may run slightly later. Working out of town, I ask my dad to coordinate delivery with the driver. He recruits and agrees to pay several people to help if needed as well. 11am rolls around and my dad wants to know if I've heard anything. I tell him I have not. I call and am told that he is running a bit behind and will now be there in the early afternoon. I relay this information to my father who is temporarily pacified and go about my work day. We repeat this circular routine until roughly 5pm when they close. No word from anyone until 6:10pm, when I receive the text notification that the driver is well over an hour away. Now, at our latitude in late October, that would mean he will arrive in the dark. Excellent news. The driver arrives at our place around 7:30pm, over his legal working hours and wants to unload thousands of pounds of trusses, in an area he has never seen, in the dark. There's more but I am at the character limit. you get theidea

Friendly neighbourhood hardware store. Personal service from the staff. They have a decent wood…read moreyard with plenty of selection. Plywood, lumber, sand, etc. They have a nice selection of gardening and potted plants. Well staffed and good deals. There's this really really nice gentleman in the paint section who is supper helpful and polite. Friendly neighbourhood hardware store.

Just a good lumber yard and good selection of equipment snd supplies. They can't cut anything for…read moreyou. They try hard to be helpful.

They are listed as a DEALER for TimberTech. Went in to buy or order some material (it was a large…read moreorder.) Said they don't carry it and would I like to buy a competing product? No, Sorry. Drove to Plattsburgh and got it for someone else. This store is generally overpriced and I have found the customer service lacking.

This is the type of work I received. He didn't start on time. Didn't come to work everyday or work…read morea full day. I had to ask him multiple times to fix stuff because it wasn't right. Some stuff he did fixed but a lot of stuff was not. I did have to fire him. I did not get any money back from him. I gave him 17k for materials which he kept. If anyone has doubt about this guy ask around or search him on Facebook because I'm not the only person he has scammed. Also call the lumber yards to make sure he can purchase material from them because it seemed to be an issue. I absolutely do not recommend him.

From the owner: When it comes to building a house or an office, you need a concrete contractor you can count on…read more Bass Construction & Excavation can install concrete foundations, driveways and sidewalks. We'll take care of all the concrete paving services you need.

I wanted to express my sincere appreciation for the outstanding work Sean and his team recently…read morecompleted. Their dedication to their craft, responsiveness, and attention to detail were evident throughout the entire process. They installed a completely new roof for me and even went above and beyond by fixing my porch and replacing a few missing shingles. Their commitment to quality and customer satisfaction truly stood out. I will definitely be using your services again in the future. I'm saving to fix that back porch and a few windows.

I am NOT one to do this because I also work for a small business. However, when someone is so…read moreegregiously out of line it surpassed unprofessionalism into the realm of pure disrespect it's important that people know. As most of you know my parents are retired and are in the process of placing their house on the market so they can move south to Tennessee. Things need to be done in order for the house to be placed in its best condition to ensure my parents get the best bang for their buck when it comes to the property. For the most part they have done things on their own, painting rooms, replacing floors, etc. However, given my father's age he reached out for help to deal with the siding of the roof and soffit's. This is where it gets ugly. My parents hired Top Notch Contracting to come take care of this job. Dad had some appointments out of town, so the work was left for them to handle with nobody on site. Today these guys showed up (unannounced) didn't check in with my parents to say they were on site and just started to unload their equipment. My dad went out to discuss the issues he had with the various mistakes that this "contractor" has performed. Upon the discussion Sean was IMMEDIATELY dismissive. He told my father that the work was sound, made excuses for the mess that was left behind, and tried to brush aside the various damages that had occurred from the job. When my parents attempted to bring the issues, they had with the work to Sean's attention he responded with "It doesn't matter what I did you would've bitched about it anyway". At this point I advised my father to just leave the conversation and send this "Contractor" on his way. At that point the employee Sean told me to shut up and "not talk to his boss". I informed him that he was on my parent's property and I was allowed to speak candidly. This person then stepped onto the road and said "I'm not on the property anymore come say that to my face!" Never, in my life, have I been treated so aggressively and disrespectfully by a business. I expect that kind of behavior from the teenagers at the Ice Arena but I was taken aback to have that happen in my parents front lawn from a contractor. At the end of the day I am writing this to warn everyone that: A. This company will not stand by their work and will be combative if you confront them about your dissatisfaction. B. The owner of the company allows his employees to belittle and verbally assault his customers without consequence.

The picture of the deck he has built around April of 2025 has collapsed with only 2foot of snow on…read moreit. The quality of work is very poor with workers coming to work with no tools or knowledge of what they were doing when asked. The inside of the house were they stripped the wallpaper on two walls were left that way sheet rock that was started was not finished.Basically they took the money left.Tried to contact Cory, but all i got from him was excuses and take me to court. I would recomend to run fast from this company there work is garbage and should have his llc revoked.

From the owner: Elevate your living space with our comprehensive remodeling solutions. Our experienced team excels…read morein various areas, such as plumbing, roofing, driveways, concrete, foundations, leaky basements, full remodels, decks, tree work, siding, and much more. Additionally, we offer clean-outs and residential-commercial cleaning services, along with 24-hour emergency support. Get your free estimate now by calling us at 315-489-7924.

Came right away for an estimate. Was professional and had great ideas I hadn't even thought of yet…read more You can tell she's very experienced. Came highly recommended from a few people, glad I made the call! Thanks Christina. Will be using her to finish our basement next!

First review! Well Chris just finished my basement, what a great job! She was affordable and…read moreattentive! Would definitely hire again. +++++++ recommend