I would suggest going anywhere else.The manager was rude and the job was done poorly. The comments given to me ranged from-"The bubbles in the tint will eventually go away" to "you wanted to save money so this is what you get" to "maybe you should trash your piece" to "great,now I can't even eat my breakfast". How do they manage to stay in business? I'd rather look at cracked glass than go back. read more

Very unprofessional. Staff condescending and rude. Owner overheard saying derogatory comments about our job while speaking to one of his employees. Their prices are also much higher than comparable glass installers in the area. Shoot around before calling this company. Overpriced and rude staff. read more

I want to write a good review for Swartz. Yes, Mike the owner is a quirky guy, seems troubled by things and isn't a warm touchy-feely person, but my experiences have all been good. They repaired a window perfectly, tried to fix a crank but couldn't. Mike did offer help and eventually found a company that did get me a new crank. I then used them to buy a screen door for my daughter's room. Everything went perfectly and the installation was on time and easy. So, I give these guys 5 stars. They've done everything they promised to do and then some. Rare in this day and age. read more

These guys saved me. One evening my son accidentally shattered our large front window. Luckily he was not hurt. I panicked because I had to go to work early the next morning, I have a large dog, and I am a single parent. I did not feel like it was safe to stay in our house with a shattered front window in the middle of Venice, nor safe to leave the house. I called Swartz Glass and they sent over a guy right away to fix the window. He was professional and courteous. The owner even said I could stop by and pay the next day since I was in the neighborhood. Also the cost was reasonable. I really felt like they went above and beyond, and highly recommend them! read more

Outstanding, professional service. They recently replaced a glass table top. The price was fair, the work was excellent and the gentlemen who performed the service, from measuring to delivering were very courteous. read more

Two of my clients have used them to replace the glass in fogged dual paned windows. Most companies want to install a whole new door or window in this situation. This is one of the few companies I know that will replace the glass. Also they came in lower than another local company. They were a little slow to return my call but once I spoke to them they were on it. read more

I needed some custom glass shelving for a cabinet I refinished. I called Swartz and gave them the specs and within a day or so I had two glass shelves. The work was flawless and they were easy to work with. I will use them again for my glass needs. Thanks guys! read more

Handles what I needed with ease and proficiency. I do t know the woman who answer the phone was really helpful. Mike is great. The man who installed the glass great! Santa Monica gem luckily didn't move too far away on Lincoln. read more

These guys are HORRIBLE! I scheduled an appointment during the week, took time off of work to meet these people to install a window in one of my units. After waiting 2 hours they never bothered showing up! When I tried to reschedule for a Saturday so I didn't have to take more time off of work, the owner Mike told me it wasn't worth his time and told me F**k You! If you are looking for ANY kind of customer service, DON"T GO HERE!!!!!! read more

This glass store is very good. They have always given me good glass with accurate measurements. The prices are always fair. The owner is gruff and needs some smoothing, but if you can get over the abrupt personality, this is a great glass store. Honest too. read more

Needed to get a glass top for our dining table. Went in thinking I wanted the thickest glass possible and not knowing much else. Spoke with mike and he insisted on 3/8 inch, more than that was overkill and not worth the extra $$. Let me take two samples home to test it out. Decided on the 3/8 inch thickness and placed the order. Three days later received a call to schedule the delivery. Final output? Awesome. The glass looked great and Mike was absolutely right. The thicker glass would have looked ridiculous on our bamboo table. Quick service, great price, that's what I'm talkin bout! Btw, I did read the past reviews and was nervous given what was said when i first got there. I think if you're expecting Nieman Marcus white glove service, this place will fall short. But if you're cool with a local family business and more concerned with quality then you won't be disappointed..... read more

Quick service for a hard to find replace louver for the bathroom. Grateful to be able to replace the window pane so quickly.

Local, competent service, these guys have been out to fix broken glass and window slides at my house a number of times - always at a great price and to my 100% satisfaction. Great resource for the West LA community! read more

Incredibly rude owner. He would not let me finish a sentence without cutting me off. I had a couple of simple questions that were never answered because the arrogance owner would not allow me to speak. I have many choices as to where I spend my hard earned money and Swartz Glass will never be one of those choices. What an a-hole. read more

They answered their phone. No voicemail like so many others. They gave me an estimate over the phone, and they actually called me back with appointment times. They were available and did what they said they would do. Imagine that! The repairman showed up on time, was friendly, and did a great job. And at a lower price than others. Call them first. Highly recommend! read more

We have een in the process of renovation to our home in West Los Angeles. We were directed to contact Schwartz Glass by our window and door craftsman. A great staff, courteous andthe work to install mirror on the inside of our new interior bathroom doors was perfect. read more

Ignorant is a compliment for this excuse of a business man his attitude has always been beyond appalling if it's not absolutely basic he's baffled ...... but hes so ignorant and rude it's beyond belief please don't waste anytime nor energy with this business he doesn't deserve anyone's breathe or even my energy typing these words . read more

First-time customer, walked in this morning looking for a scrap piece of heavy plate glass as a flat reference surface. At the counter Mike personally saw to me, discussed what I wanted and then we strolled around looking at scrap pieces. I picked one, he sanded the edges down and I left a happy customer. What's not to like? read more

Was a no show to appointment I had scheduled the day before. When I called, was told they were running late & on way only to be called back a few mins later and told we should reschedule. When we tried to reschedule they couldn't offer an appt wimdow to commit to and repeatedly said 'let's try...' as if it was always a possibility they'd be late/no show. Found communication difficult and ultimately poor customer service. read more

As a Designer I deal with allot of vendors, and I have used Swartz before also with mixed results, this was the second time on a residential project. I asked only for an metal trim strip, the owners response was cold. all of my responses were not fast enough. I paid $ 10 cash for a item worth $5 and after 15 minutes took the account with me. We all have bad days, but I am afraid this is a place to avoid as they are very hot and cold. perhaps you will see them on a good day. read more

This place is great. I brought them a potential nightmare; a pet door insert for a sliding glass door that had to be cut down. They took it apart, cut it, put in new glass , put it all back together and everything worked. It was done fast and they charged me a fair price. Great experience all around. Thanks Mike! read more

Our office contacted them because they were listed as a preferred vendor by our property management company in our office building. We needed a window replaced immediately to protect our business from theft. They were unprofessional, disrespectful, and did not show up on time. - Unprofessional: Did not communicate change in service date and times. They changed the invoice twice with new charges not previously disclosed. - Disrespectful: Because they were a no show, we requested they board the window until they were able to service it the next day. They advised there would be a fee. We requested the fee to be waived since they did not show up at the time scheduled and they LAUGHED advising they would not change the fee. - Untimely: Both scheduled appointments on two separate dates were not kept. read more

I'm super stoked that Swartz Glass moved to Venice. It is right across the street from the Cafe 50's, Rite-Aid, Ralph's and right next door to the Good Year Tire Joint. Tell them Marcus said you want the Shapiro discount!!! Take it easy, Marcus J. read more

if i could, there would be NO STARS. The rudest service (if you can call this service) i have ever experienced on the face of this planet. I needed a very simple glass top done. Called order in on Friday, asked for it to be done on the following Wednesday. Called to follow up on Monday. Couldn't find my order. Called on Wednesday for pick up, couldn't find my order again! Never did the glass. When i got frustrated with them, they gave me complete attitude. First, a woman by the name of Elizabeth. Then Sandy came on the phone, she was even worse, completely rude and childish. No way to do business like that. I ended up the conversation with Mike the manager, he said easy job, can pick it up later. Lets see if they will ever call me back..... read more

The skinny guy behind the counter here is the poster boy for rudeness and should be studied for how not to run a business. He is unhelpful, argumentative, arrogant and, even though it's close by my workplace, I will no longer go there - in fact, I went to another glass place and happened to mention I had been to Swartz and without prompting, I was told they get people coming in there who've had a bad experience at Swartz. Apparently it's a family business, so it's a case of they-can't-fire-me syndrome. You'd think a place with a dicey parking situation might go out of its way to cultivate customers, but it's the opposite - while I was there, the next designated victim was being rudely treated as I was walking out of the place! Even one star is too much! read more

haha, This place is such a joke! I called to ask for a quote and if reasonable, to install a simple square mirror. The woman on the phone replied to my questions quite curtly. But whatever, i needed to get this job done. Anyway, I got the quote and then my husband called back to schedule the measurement visit, and the installation date. He got an appointment for the measurement for 1pm and they never showed up. When he called the store, they said they would call their measurement guy to see where he was. And then they never called back. My husband called again 20 minutes later to see what was going on, and the girl on the phone was like, "we couldn't contact the driver." No offer to reschedule or to get someone else to do it. Just a useless statement. Umm, hello? They are obviously in the business of customer dissatisfaction, and the only reason I have bothered with writing this review is to save someone else some time. read more

The worst! SOOOO Unprofessional! We scheduled to have a broken window replaced and then they never showed. When we called they said they didn't know who we were... this after multipe calls and emails. Then we got a call from them days later asking us if they had fixed the window..?? WHAT?! you're asking us if you had already done the work? Shouldn't you know things like that? We called one last time to try to salvage the issue and have the window fixed. All we got was an argument. No apologies. Awful Awful Awful. read more

This is without doubt the worst small business I've ever had dealings with. I took a mirror for remounting onto the frame. A clerk wrote up the order. When I returned to pick up the mirror, and as I was putting it into my car, I noticed that the corner of the frame was separated. I pointed it out to the helper, who denied that it was done by them. I spoke to the on-duty person (it was New Year's Eve), who was extremely rude, hostile and aggressive. When I pointed out the separation, he immediately (without examining the corner) said, "We're not responsible for anything!" I said, I brought the mirror and frame into them, the counter clerk had taken my order, had not noted any damage (because there was none) on the frame. He was nasty, angry, and said, "How do I know it happened here? We're not responsible for anything." I said, "Fine! That's what I'll tell people, that you, Swartz Glass, is a business that's not responsible for anything. Is that what you want?" So he offered that I could leave the mirror and let the owner see it and talk to him later. I said I wanted to do that. And that I wanted the frame repaired, because they had broken it. I returned about 2 weeks later, walked in and asked the counter clerk about my mirror and that I wanted to speak to Mr. Swartz. He looked up at me (was helping another customer), didn't greet or acknowledge me. Swartz said "How do you know we did it? You could have brought it in like that." I said," The clerk didn't note any damage, because there wasn't any. My husband carried it into the car and didn't see damage, and I brought it into your store and didn't see any damage. You broke it." He was hostile, rude, short, and when I told him this was no way to run a business or treat a customer. He cut me off with, "I don't need to hear this elementary school stuff..... And if you think I'm bad, my father was worse!" Great family pride. Horrible business ethics and behavior. Stay away from this place. This doesn't deserve even one star. They did finally fix the frame, I'll give them that. read more

I used this company 11 years ago and they did a good job providing protection glass for furniture. I just bought new furniture and called them in again. The on-site employees know their work and did a good job taking measurements and delivering the job. However, in dealing with the office and the owner of the company, they were unorganized and downright rude. They never got back to me by phone or mail regarding the new job. They had to look up the work and finally confirmed the job. They called three times times to set up the previously scheduled appointment. When I questioned how they did that, the owner told me not to be critical, rather than apologize. If I have another option for the service they provide I will use it in the future. Human courtesy and decency is key to maintaining any business. read more

Had a shower stall installed several years ago. All was good until the door wouldn't stay closed due to a corroded magnet. Went back to Swartz and the curt attendant had me wait 20 minutes while the owner finished his lunch at his desk. Then the owner proceeds to tell me that I should just upgrade to a seamless stall and shell out $2500. As he said, "these things don't last forever." I ended up convincing him to just sell me the magnet which ended up being the wrong size. I think all of the celebrity photos on their walls (most from 60s and 70s) have gone to their heads. read more

All I can say is all of you who gave them a bad review can tell me "I told you so". Worst customer service EVER... Sent them to chk a window for a tenant and said there's nothing wrong with it. Told them to send me a letter stating that, they said ok but will send me a bill for the service call. I agreed. When I received the bill there was no letter so I called them to ask if they could email it. The lady put me on speaker, said they couldn't fix it (??) because they are just a glass company not a window company. I asked what was wrong with it and she said NOTHING. Exactly, I'm not making sense as wasn't she... long story short, she gave me the worst service, kept me on the phone on speaker ignoring me, refused to give me a simple letter stating their findings after the service call because they "just don't do that"... yeah, that was her answer. Unfortunately she ruined my day, but don't let that happen to you... find someone else who cares about customers... read more

Used to be great company, but last experience was HORRIFIC!!! They lost my payment, then said I never sent it, I sent copy of cancelled check, they lost that too and then in a very rude and disrespectful way threatened to send to collections as if they had done nothing wrong! This went on for over a year. Horrible business practices. Have recommended to several customers not to revisit them. read more

These guys are like a comedy routine. No apologies for not calling back, no apologies for not showing up. The only reason they wanted to make good was to prevent me going somewhere else. The boss said so! Nothing about the actual customer's need or inconvenience. I'm sure Economy Glass just LOVE how you mistreat your customers! read more

Swartz glass is a west side institution. Personally, I love them. They get the glass done right and don't take too long about it. They're unfriendly, they fight with each other in front of you, they don't give or accept compliments, they're unfailingly impolite and impatient. They HATE small talk. They're like your favorite grouchy uncle that never has anything but gripes, but you love him anyway because he's so consistent, extreme and predictable. Maybe it's because I'm from NY, where you're actually a bit disappointed when you're treated kindly -- it can't possibly be sincere. At Swartz, they don't pretend to like you so you don't have to worry about that. But they'll get your order right. read more

Rude owner, save time and aggravation. No followthrough, poor craftsmanship on lock, it doesn't fit properly for locking sliding glass cabinet doors. $400.00+ and horrible work and mean service. read more

I agree will most of the people on here, this place deserves negative stars. Their reps lie and are so unprofessional. The woman on the phone Sandra was not taught manners at home by her mother. You don't hang up on people who are good paying customers. In addition to this review I'm reporting Swartz to the BBB. read more

I like this place. True, the staff may not be the warmest and the owner has a unique personality that could be construed as hostile, but I like to find it more amusing. He reminds me of a Ron Swanson from Parks & Recs. It caught me off guard on my first visit, but I kept a smile on my face, hid my surprise and they came through with great work and a reasonable price. In fact I have always found when shopping around for quotes that Swartz offers the best price. They also get all my work done in a timely manner. I've been a loyal customer for years. read more

Extremely rude on the phone. Never experienced something like that.....from the girl who answer the phone to the owner. They don't deserve to be in business, seriously. And if you read other reviews are all the same. Don't spend your money with those people. read more

I have used Swartz Glass for almost 20 years, mirrors, glass shelves and more. They do what they say for the price they quote and use skilled trades people. They are a very professional company. read more

I had a couple of glass-related issues I phoned Mike Swartz about today. Mike is always funny, a pistol, and has been taking care of all of my glass needs since 1995. It is always a pleasure to deal with Mike. The products and services I have received from Swartz Glass Company over the years have been excellent. (I believe any negative reviews of this company located in Santa Monica are posted by folks who are most likely notorious whiners, and probably nothing ever goes well for them in their sad lives.) read more