great people that do quality body work, would recommend to anyone. If you or your family is in need…read moreof auto body repairs this is your place!

We contacted Hawkins collision center for repairs on our SUV from deer accident. I will say that…read morethe repairs were done and the job was great, but dealing with the repair process was a nightmare! It took 5 weeks before they could even get the car in for repair and before they did I called to see if they could rush the process early. The service lady I spoke with was very rude and very matter of factory stated that she told my wife up front that it would take 5 weeks. We couldn't drive the car because the hood would not close and we couldn't really drive it anywhere else, so basically we were stuck...not only did she tell me this but she also stated that because they had already ordered the parts for the job (even though it would be 5 weeks), that if we tried to take the vehicle somewhere else that we had to pay for those parts before our vehicle would be released to us! I called our insurance company and told him what happened and he tried to be a mediator but was also treated very rudely. Our insurance company would only cover 3 weeks of car rental, so we were stuck! I am astonished that a business would be allowed to operate by holding a customers vehicle hostage. Needless to say, I will NEVER use Hawkins again and to top it off they continue to bill our insurance company for additional things!