Brought my watch in to get serviced at Swatch and was prompted quickly by Joel who immediately took care of me. He was extremely friendly and got my service done quickly, and without fuss. He explained to me their current inventory and told me to be mindful of their new releases next month, and to pop into the store to check it out once it arrives. Thanks Joel for a great experience at Lincoln Rd-Swatch! read more

Swatch - Accessories Near Me - Miami Beach, Florida

Excellent to find a real Swatch store in this pedestrian shop area of Miami Beach! Make all the Miami Vice era, 80s jokes that you want to, but you can't argue with a massive selection of Swiss made greatness that is this company's heritage. A great in-store inventory with staff that know their stuff. Each purchase came with fresh battery, registration of the product for warranty purposes, and epic packaging - both case and bag. These aren't inexpensive, but then, you'll have them for decades if you treat them properly. Some items are only available in these stores, so look for the limited run wristwatch. Super cool. read more

Swatch - The Omega-Swatch Moon Watch collection in-store. - Accessories Near Me - Miami Beach, Florida

Wow I dont think I have ever received such great service. Jason was extremely attentive, knoledgaable and even shared the history behind the watches. Jason made the experience enjoyable and pressure free, and im very happy with both the service and my purchase. Highly recommend asking for Jason if you visit the store. read more

Swatch - Accessories Near Me - Miami Beach, Florida

Disappointing experience at the South Beach Swatch store, specifically around how the Swatch x Audemars Piguet collab releases are handled. The manager, Jason, appears to repeatedly sell these limited watches to the same resellers who keep coming back to the store. Instead of any fair, first-come system, he picks and chooses who gets to buy -- even hand-selecting individual people out of the line. There's no transparency to it. On top of that, the store is poorly run on release days. Crowd control is essentially nonexistent, and the whole process feels arbitrary. As it stands, there is no fair way for a regular customer to get one of these watches at this location under Jason's management. Swatch should take a serious look at how this store is being operated. read more

Incredible shop! I've gotten some great watches for my collection! What a great experience:-)

Manger is the best and it's busy and i love the store and yeah .Busy but he gets his customer as well

Came into Swatch to look for a certain watch and ended up buying one. The customer service was great and when trying on watches, they were accommodating; sizing it before they knew I wanted to purchase. We were helped by Joel eco was knowledgeable and friendly. The taxes were high but I think the watch is worth the price read more

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Jason Felder, the store manager, was courteous and patient with me and he allowed me to buy an AP Royal Pop watch after weeks of me sweating it out which he seemed to love. Thank you Jason and enjoy the attention while you can! read more

I'm not sure if it's this store specifically or just all swatches in general, but I can unequivocally say this store in specific has a huge problem. The store manager Jason is a little girl in a grown man's body. He refuses to take any accountability and tends to react rather than being proactive and stopping the possibility of any major issues happening. His lips shiver when he speaks because he's scared of responsibility and it shows. Last week hundreds of people camped outside of the store for days in the blistering sun sleeping on the floor next to homeless people and getting soiled by pigeon droppings. Unsafe, unhealthy, and unprofessional environment just for the event everyone was waiting for to be canceled after Jason revealed that only 25% of people camping would have the chance at a purchase. If he knew the stock was only 100 that should've been relayed to the customers that spent days camping before hand as to not waste their time money and lives. People were arrested. People were tackled. People were trampled. This was such a disgusting display of capitalism and the refusal to help the situation by Jason will forever haunt me with this new PTSD I carry. If there was a way to ensure I can get back my time and mental health, I'd do whatever I could. I wish I never trusted this company or specific store with my business and I will never purchase own or wear another swatch watch as long as I live. Btw, check out these 2nd degree burns I got while camping. read more

Swatch - 2nd degree burns due to camping outside for a week all to be turned away 10 spots before my turn - Accessories Near Me - Miami Beach, Florida

This store is very nice, with good appearance. The employees attentive, helpful. I highly recommend this Swatch store. read more

Good morning. I had a  very bad experience at the SWATCH store, at the Aventura Mall. Thursday May 1st, 6:00. The lady who works there is so bad mannered. She got very annoyed because I could not see the warranty in the box. Took a box, lifted the watch and pointed it in a very rude way. I said thank you, no reply, good bye, no reply. She was looking at her phone again and did not lifted her eyes from it.Her manners are not to the standard I am sure you expect from your people.Thank you. Crtistina  Lynch read more

Jay and Jason are always so kind and helpful. Jason really helped me get the watch I was after for a few months, so big shout out to him.

Pretty nice watch store on the corner of Lincoln Road and Pennsylvania Ave. There was a lot to choose from and the staff were friendly and honest. They have a variety of styles for young and old. We were on the hunt for a special release Moon Swatch that isn't available online and only available in retail stores. The staff don't know when or how many they will get of these specialty watches each week, a customer would need to go to the store every day to check, which is kind of ridiculous since the store really isn't close to us. We were not successful getting a Moon Swatch, but we did get one unique special Peanuts edition Snoopy swatch, which came in a dog bowl. Overall it is a nice collection of timepieces in a fun shopping district. read more

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Have gone there a couple of times to buy limited edition watches and they open at 11am and only let 2-4 people in at a time, making everyone wait hours after opening until they can get their hands on the watch they have been waiting for. This has been very frustrating and they have to try a new system when it comes to checking people out, something faster. read more

Terrible customer service. I felt like a poor person who walked into a high-end store--ignored and talked down to. They wouldn't assist a single customer, chatting and ignoring you until one of them finally stopped talking and asked if you needed help. Once I was finally helped, the first thing they said before asking, "How can I help you?" was, "We have no Snoopy and no Neptunes." They didn't even offer to show me their current selections. This location is horrible. Employees never pick up the phone (try calling) and are extremely rude. Buyer beware. read more

Store is in a cool little shopping area located in north South Beach. The guy that helped me was very knowledgeable and knew exactly what I wanted when I mentioned the Miami destination Swatch. I was in and checked out in less than 5 minutes. read more

Swatch - Miami destination Swatch - Accessories Near Me - Miami Beach, Florida

So we decided to spend a little time on Lincoln Road on the beach and grab some food which turned out to be an awesome time. Afterwards, we decided to head on over to the Swatch store as my nephew and I wanted to checkout the Omega X MoonSwatch series of watches which were interesting enough o say the least. We ended up picking up a couple of watches but I have to say the store had a very wide selection of most Swatch products. Staff were super nice and doing their best to provide excellent customer service. Quite a line when we got there but patience is a virtue everyone. I happen to love watches and pretty much like to wear whatever makes me feel good and I have to say there is a little bit of everything in the family at Swatch. If your not a watch snob and are open about to some colorful options, I am pretty sure their is something fun waiting for you! Truthfully, this brand takes me back to high school when Swatch watches became the first big thing. Brought back some good memories and seeing as we were the last customers, we ended up having a wonderful conversation with the staff about a few other watches that peaked our interest. Overall, Swatch does provide very good value for what you are buying but we need to keep things in perspective. It is a plastic low cost Swiss made quartz (battery) watch that works very well and should last a long time. I still happen to have one from back in the day actually! A very nice starter watch for your kids actually. Most of their watches are less than $100 but you can spend upwards of $285 to $400 for some of their higher end offerings such as the MoonSwatch versions for example but all in all very affordable. Anyway, hope you all have a great time on Lincoln Road and if you are not in a hurry you may want to check them out. Always interesting to check out the different models and the color options. Enjoy! read more

A nicer group of sales and service professionals you will not find! They've got their hands full with the influx of foot traffic and phone inquiries due to the recent collaborations releases. They handle it all with great aplomb. I enjoy every visit even though sometimes they are out of stock and I cannot find what I came there to purchase. They are friendly and helpful all the same. Very knowledgeable folks. Be nice to them, you never know what can happen..... read more

I stopped into the Lincoln Road Swatch Boutique to inquire about a battery cover replacement for an older Swatch model before heading to dinner. Jason the Assistant Manager welcomed us as we entered the shop. When I showed him the watch and explained what was needed he immediately assured us that we were in good hands. He went back and found a matching battery cap and even polished the blemish out that was on the face of the watch. Great personality too! If I could give 10 starts I would!. Thanks Jason read more

Staff are not that pleasant. They lie about stock of watches and end up reselling backdoor...

Excellent store and staff. I live in Atlanta and we don't have a stand-alone swatch store. While in Miami I stopped in and Jason and others in the store helped me find what I needed as a gift for a friend. Thank you I will return here and get something for me next time. read more

They just don't answer their phone. Ever. I wanted to call to ask a simple question. They don't answer. Horrible customer service.

My favorite watches ever! Shopping at Lincoln Road South Beach Miami was hot, sunny and humid but Swatch made my day! Great service vice, great prices and I had the opportunity to create my own watch combination with excellent pricing for 110 dollars a got me 2 of my favorites. I highly recommend stop by and get a great watch read more

I received in this store the worst service ever !!! I wen to this store on lincoln road, Miami Beach on March2023 to replace the battery of my mom's watch and to polish the cristal, some of the services offered by swatch. One day after the services were done my mom noted some moisture into the watch that seemed as steam in the inside part of the crystal. We went back to the store to mention what happened and asking for a solution and I received the worst service and responses that I ever had. First, the personnel from the store recommended me to put the watch in a bag of rice to eliminate the humidity inside, very unprofessional. Then I was criticized because the watch was 5 years old and the personnel considered that it was time to get a new one. She mentioned repeatedly that the watch was out of the guarantee even when I explained repeatedly to her that I was not asking for a guarantee of the watch I was asking a solution for the damages created to the watch after the services received few days before, also try to explained the team that no matter how old is the device it doesn't means that it can be broken during a maintenance. Thanks god this person work with devices and not in healthcare services.. I can imagine the results after she applies the same concept of damage and replace what is old. I have been in a conversations with the store manager who just confirmed today that there is nothing to do and I will need to get a new watch. It was mentioned that the watch was sent overnight for a review ( at this point not sure if that is true) and it was found no water in the battery space. One of the arguments received is that the water entered into the watch by somewhere different that the battery cavity. Not sure from where considering that the cristal is intact. I have to mention that battery cavity was cleaned with something similar to a toothbrush on the first time that I went to the store to claim about the incident. In front of me and my parents the representative cleaned the cavity while she was trying to convince me that was not rest of humidity in there... why does she clean it if it was clean ? I wanted share this horrible experience because my parents and me have been using swatch watches since 1998 and had he same services of replacements and polish in Chile. Argentina, Panama and U.S. and that is the first time that I have to face the situation that the services was done in a bad way with some damages and also no one assumed the responsibility. Im not sure if the moisture enters through the battery because it wasn't sealed correctly after the replacement or if it enters because the cristal has some microscopy damage after being polished but what I have is a watch that have been used for 5 years in the same way, same environment, same humidity and the only thing changed in between before and after the water appear inside was the service in the store of Lincoln road, Miami Beach I still consider that the watch should be replaced not only because the price but also for what it represents to my mom. Looking forward for a response, Best, Noel Herrera read more

This location is horrible and doesn't even deserve the one star rating it made me select to be able to leave this review. Employees never pick up the phone (try calling) and are extremely rude. It's a shame that this location is selected to sell the moon swatch line because they NEVER have any, and will never pick up the phone for you to ask before making the trek out to the Beach! After months of failed attempts I decided to buy from a reseller and spent $55 over list price but I probably spent that much already in gas and parking in useless attempts to visit this trash swatch store. I guess I got the last laugh because I will never ever visit this location for anything else. Buyer beware... read more

Terrible customer service. Every time I walk in I feel like a poor person that walked into a high end store - ignored and talked down to. They'd be working with one customer, both associates chatting up and ignoring you for five minutes, until one of them decides he's done chatting and asks you if you need help. read more

This place is absorutely gorgeous! Swatch watch gives the best value for the money, and it is so cool and fun! read more

Swatch - Gorgeous!! - Accessories Near Me - Miami Beach, Florida

Very friendly and helpful Team. I would recommend.

Love love love love thei swatch store for all of my personablizw reason! I wouldn't replace a watch from somewhere else .... definitely I will alqyw coem here get another pair of wtqch unless it's on big sale by great discount for my fashionable style.. Fantastic service with highly courtesy & helpful staff read more

recently went to the miami beach location on Thursday of this week, Upon arrival an employee named Jason announces to the store that they have sold the last omega series watch but are expecting a new shipment of Omega watches that same day, he also assured the whole store that the customers would definitely be able to purchase an Omega series watch on Friday Saturday or Sunday of this week. I returned to the store today to find that all the watches in the Omega series were now in stock at the store but was informed that I was not able to purchase a watch because according to Jason the watches are only being sold at unannounced random "Power hours" to ensure everyone is able to get one. Beyond being counterintuitive and a horrible business practice. Jason lied to me and the whole store earlier this week on Thursday when he said without a doubt I would be able to purchase an Omega series watch if I were to return some time this weekend. He also stated that there were only 4 models available for sale today instead of the whole series that the store had in stock being available for purchase. Honestly I am very upset by being lied to and refused service as a customer. This is selective sales and I feel discriminated against as Jason is the person that decides when and who the omega series swatches can be purchased at/by. I feel like these watches might be going straight to the secondary market via a friend of Jason or another employee coming in when its decided by Jason that it's 'power hour' and the watches can be purchased. Is this random "power hour" purchase policy that of the Swatch company or just specifically for this store created by Jason? either way I will be contacting the better business bureau regarding this practice as never in my life have I experienced something so unfair and wrong in a professional retail environment.also they never answer the phone. read more

Came in to have batteries replaced . Eulides took excellent care of us. Answered all our question and gave us great information on the watches I brought in explaining where to look tell the age. All around good experience highly recommend thank you again. JL Vargas Miami read more

This is probably my favor store and I just wanted to convay my sincere and deepest gratitude for and to Jeremy for being so cool,courteous,kind and professional when helping me get a new face... FOR a watch SWATCH of course... You where great Jeremy THANK YOU SO much once again! They even have jelly belly for kids...lots of them! read more

I was looking for a specific Swatch watch. I happened to call the Lincoln Rd store first. As luck would have it, I spoke with Martin. He was helpful, knowledgeable and above all friendly. Based on my experience on the phone with Martin I didn't bother checking with any other store, including the Boca store which is closer to me. I finally made it down to the store yesterday. #1 helpful tip, if you don't live in Miami make sure to get directions to the parking garage behind the Swatch store. Call anyone at the store they will be glad to direct you to it. More about my experience, I am a collector so I was looking for the Club watch for this year. Martin was even more awesome in person, helpful, patient and above all very respectful to my needs as a collector. If you're new to Swatch, or a hardcore Swatchie like me, Martin is your guy, Lincoln Rd. Swatch store is the place! To quote the great Terminator, I'll be Back!!! read more

I've been buying Swatch watches off and on for years - they are attractive, reasonably priced and well made. But what sets this company apart from many (especially many on Lincoln Road, where they want to sell but not provide service) is that they will cheerfully service their product 6 months - 1 year or more later. I just took THREE swatches into the store - one had a broken buckle and I wanted the watch faces switched on the other two. Sort of a nuisance job, I know, but I was polite and they certainly rose to the occlusion. EULIDES waited on me and, while he may have preferred selling me three new watches, he cheerfully did my minor repairs - and polished the faces to boot! All I paid was a nominal $4 for the broken clasp/buckle. I was in and out of the lovely shop in 10 minutes with 3 like-new watches. Now, THAT is world class service! Thank you, Swatch! read more

My mom and I had a great experience at this swatch store. All the staff were great but Michael was especially helpful. He stuck with us through our indecision and helped us try on as many watches as we wanted. He was kind and patient and super nice and helpful. Thanks swatch store on Lincoln road for a great first experience at swatch. read more

Worst client experience of my life. I have never felt to disrespected and belittled. I bought a $55 child's watch on a late Friday night. My son wore it Saturday to a Fair that we attended all day. In the evening he asked me why his colored numbers were rubbing off his watch. When I looked they were absolutely losing the color. I went into the store today to return the watch and was told no, you caused this we can't help you. The manager I'm assuming, was so cold and rude just saying that he rubbed and scratched them off. We were walking all day in a crowded place where I held his hand, he's 6 mind you. When I asked to speak to someone above him, he went into the back and called the "dm" who he told me said she also said she won't do anything about it. I am very disappointed in not only the level of service and professionalism, but more so that I was blamed for something that I'm telling him didn't happen. I could understand if he was at the park playing but he wasn't. A $55 watch should wear more than 8 hours. The manager is ride and arrogant and had no customer service skills. I will never buy a swatch again and never step into this store or any other store in South Florida as the dm doesn't seem to foster customer service either. read more

Martin and the ladies there all worked together to fix the broken chain strap on my favorite watch. It was busy on Memorial Day weekend and I just happened to spot the store while strolling and I am so glad I did! Great service! I really appreciate it! read more

Tonight I went to the store to check if they could fix one of my swatch watches (I have a few) and Barbara the assistant manager not only was VERY polite and helpful but also surprised me when she explained that the watch had a 2 years warranty and they could not fix it but instead they could give me a new one.... I explained to Barbara that I didn't have the box or warranty papers with me since all I wanted was to get it fix, she took the time to look for our purchase history on their system and once she found us she told me I was good to go, and ask me to choose a watch that I would like, and an exchange was possible. I left their store EXTREMELY satisfied and MOST definitely I will continue to buy my watches and gifts for my love ones at their store.. Great job Barbara and THANK YOU VERY MUCH.... read more

The service and attention to my specific needs were met 100%. My daughter and I are avid Swatch fans, I have been wearing these for over 35 years and the quality of service has never changed! Swatch will always have a client with us!! read more