The Customer service is horrible- it's non existent . I think an associate was on drugs or had been drinking the day I was in there last week, she was on a cell phone with someone slurring her words and her eyes were rolling back in her head. She didn't even notice I was at the counter! Then she disappeared into the back area. The only other person, young blond girl, - who I assume works there, was at a desk in the back - I had to seek her out to ask for help. she had an attitude like I was bothering her, and could not help me with what I was looking for I left.....What the hell is going on with that store? I'll take my business elsewhere. read more

I stopped in this store right after having lunch with a group of friends nearby. I never came in here before and the gigantic blow-up, giraffe? Now can't recall caught my attention and a friend also wanted to go into the store. It reminds me of those neat boutiques in the resort/beach towns. There are many customized items and if you were going to a baby shower or bridal shower, this could very well be where you may want to go! They have lots of bath fizz soaps, lotions, bath bubbles, those quaint sayings on things . . . things that I don't like in my house because I'm bad enough about getting rid of stuff, so I try to avoid buying more things to accumulate. It was quite large and we were roaming around in it and I'm really quite surprised no one came up to ask if we needed any help. Anyway, it was neat to see all the items, there were post-Easter materials there but as graduation and summer beach are arriving soon, I'm sure you can find something needed, or at least wanted. I must enjoy going through these stores more when I'm completely chilled and relaxed (or on vacation) so didn't see anything of interests but it was neat! read more

I love this store however, the young lady that is working the front today is so extremely rude. You can tell she does not want to be there whatsoever. I spent $400 and did not appreciate how she treated me at all! After reading these reviews, I realize so many people have had the same experience, this makes me wonder if it's not a management issue. read more

Very cute boutique style shop. They have everything you'd need for party or a gift. I purchased a lovely cutting board in the shape of South Carolina as a gift for a friend who recently moved here. It was a little on the expensive side but it was exactly what I was looking for. They even offered to gift wrap "swoozie" it. However, I guess the girl that rang me up didn't communicate that to the wrapper bc i had to wait quite some time. There were a few other customers that rang up after me that were assisted before me. Hopefully I'll make another trip and update the review. read more

I have shopped at Swoozie's for YEARS. The customer service is something to be desired. Specifically with Cindy. Every time I have an interaction with her, or lack thereof because she can't be bothered, it's unpleasant. I purchased a gift for my friend that was not cheap. She asked if I wanted it Swooziefied I said "of course! Thank you!" She threw my items in a bag with three pieces of tissue paper bam that's was it. Now I wouldn't be complaining if this was standard but it's not! When I come in and purchase gifts (bath bombs, cups, etc) they are nicely wrapped with tissue paper and cellophane along with ribbon. Very cute, when I'm checked out by someone else. This woman is so standoffish and curt it ruins the experience of a fun and exciting store. read more

Swoozies is hit or miss. I like the store simply because it reminds me of the cute boutiques when I lived in Charleston, but reviews are right... the store's employees aren't very helpful or kind at all times and it is very pricy. Employees are generally nice but it's fend for yourself. I've always had to go seek out help if I want a particular item or need help with personalization. The items are original and unique to the upstate and South Carolina area which is why I keep coming but after my latest experience I might stick to Etsy and online shopping. My bad experience happened when I came to the store on a Sunday hoping to swing by QUICKLY and grab a hostess gift for MY bridal shower that is located an hour away. I knew what I wanted (since I bought the last gift here) and I just needed to run in, grab it, and pay for my purchase. I was told they open at 12pm and double checked on their website and their hours are indeed posted as such. I was crunched for time and en route to the shower when I had to stop my productive day to sit outside waiting for the store to open. What I thought would be 5-10 minutes turned into nearly an hour. They lost a lot of business that morning. In the 40 minutes I sat there waiting at least 5 different individuals were upset the store wasn't open. A worker for swoozies and also sitting outside and instead of standing at the door to ensure to customers that whatever issue was being resolved, she just sat on the bench, stared at her phone, and was less than personable. If it were me and my boss knew I was doing that instead of ensuring customers to come back in a few minutes, I would have been fired. She may not have been in the actual store working, but she was still being paid to be a face of the company and represent them in a good light...which she didn't ace. I gave up waiting after sitting outside in the heat for 45 minutes and realizing I was now going to be late and GIFTLESS. What a waste of time! This won't be my gift headquarters of choice next time---especially if I can't count on them being open when the hours that post say they are open. read more

Swoozies is an attractive shop at Greenridge when you are looking for a nice or unique gift. They have a great selection of Scout products and lots of choices for monogram/personalized items. The prices are a bit on the higher end compared with other gift type shops in Greenville, so I tend to only go for what I can't find someplace else. The staff I have interacted with have been cordial but didn't seem to go out of their way to provide any real personal service. A nice store to browse through but there are certainly other shops with better overall items and service. read more

I LOVE Swoozies! They are one of the best places in Greenville to go for gifts. They have a great selection themed party supplies to suit the time of year and also an incredible selection on stationary and invitations that they will customize for you. They also have the cutest cards! They were selling Papyrus greeting cards long before Target was, and in addition to the Papyrus cards they have other great small greeting cards lines that are fresh and funny. If you need supplies for wedding showers and bachelorette parties they have a great section with super cute stuff. read more

This is my all time favorite place to get hostess, holiday, birthday gifts as well as just fun things for parties. If you have any occasion swoozies will have an adorable cup and napkins to go with it! I have about two cabinets full of cups from beach weeks, mountain weekends, cinco de mayo, bridal shakes, and so much more! The staff is so nice and helpful! It will always be my first stop for all party ideas and gift giving! read more

I really enjoy Swoozie's for fun gifts, hostess gifts and stationary. Especially around the holidays I can always find great stocking stuffers. read more

I just left Swoozie's not ten minutes ago, and I am fuming! Avoid this place like the plague because they don't know the FIRST thing about customer service! I walked in and no one said a word. No hello, no welcome, no nothing! I went to look at the stationery, where one of the sales staff was helping a woman. I waited patiently for her to finish with the woman, during which she walked by me twice to get something for the woman. When the woman had what she wanted, the staff member WALKED AROUND ME again to go back and sit down at her little desk! Maybe they simply hate men, but I guess it never occurred to them that I might be trying to buy something for my daughter. Anyway, I went up to the counter where the cashier was standing with the phone to her ear. She wasn't saying anything, just standing there. When I caught her eye, she turned and walked behind the wall next to the register. No "one moment please," no "I'll be with you in a moment," and not even a single finger held up to indicate she would get to me as soon as she could. I turned and saw one more staff member working on a display. I walked up to her while she was calling across the store to one of the other staff members. When she was done yelling, she turned and continued working on the display without so much as a glance at me. At that point I left. No "have a nice day," no "thank you for coming in," and no "come again soon" was forthcoming. I don't know if Swoozie's just hates men or if this is typical bad service they give to everyone. I was on lunch break from my office so I was dressed nicely - no torn jeans or ratty t-shirts, not that that should make a difference - but they ignored me nonetheless. I guess the owner of Swoozie's is independently wealthy if they can afford to be so rude and ignore the customers who come in. I will never go back into that store again, and I will tell every last person I know to avoid them as well. Oh and by the way Swoozie's, INSIDE OUT AT HOME is right up Woodruff Road at the intersection of Hwy 14 and they actually value their customers and help them! What a novel concept - you should look into it. read more

Just as many of the reviews posted here, I have a bad taste in my mouth after my last visit to Swoozie's and like many others, it ALL has to do with the employees and their lack of customer service or, even simply, doing what they say they will do. I can by to purchase personalized Crane thank you notes. I have not lived, full time, in Greenville for several years so I Yelped them to make sure they were still operating out of the same Woodruff Rd location. When I did this, I spied, to my delight, a Yelp coupon for up to $10 off any personalization of a product purchased at the store. Sweet just by Checking In!!! So I picked out my 4 boxes of Crane thank you cards to be personalized, all the while my toddler went from cool to Mommy I am bored. I asked the gal working on the personalizations if I could use the Yelp coupon to pay for one of the boxes to be personalized ($5 value). She said she didn't know but would ask her manager. After 10 mins, I came back around and stood awhile without being acknowledged (even though I had a 22 lb. human wiggling down my hip and leg). I asked if she had gotten an answer and she said "no" but asked another employee about it. I was told, flatly, that Swoozie's doesn't accept any internet coupons. I tried to explain that I was asking about Swoozie's Yelp page NOT a coupon. She continued saying "We don't except Ebates and internet coupon sites and that someone must have copied it from Ebates and pasted a link on the Yelp page. She would not take a moment to hear that I was trying to explain that only the business owner can post Check-In deals. Anyway, I could tell I wasn't going to get a legit answer and just left. I was so disappointed by the lack of an ounce of customer service (esp. when it is so CONVENIENT to order these items online). I took the 2 hours to drive in Greenville traffic to shop at your store but you cannot take 15 minutes to have a two-way conversation with me? read more

Yes, the store is loaded with great gifts and invitations for weddings and other girly events, but the staff is snotty! I had an arm full of stuff ready to purchase and after shopping around and being ignored it put it all back. This is the 2nd time I've gone in there and been looked at like I'm not good enough to be in there or been totally ignored. No thanks!!! I'd rather shop at a local store with friendly faces then give my money to that stuffy franchise! read more

The staff was horrible. The two girls working just talked and laughed very loudly. I needed to buy a present, and needed some help. I didn't want to interrupt there important gossiping so left and went somewhere else. read more

If you like pink floofy things then this is the store for you. This store is great if you are looking for extremely girly things for presents. A tad overpriced on the cute little things they are selling, but they do "wrap it up" for you really nicely so that you walk out feeling like you just bought the cutest thing ever. read more

I frequent Swoozies around the Holidays because the store usually has a decent amount of Holiday party stuff that I enjoy. They also carry cotton colors Happy Everything attachments which is the usual reason I drift by the store. The prices are a bit steep on most items. I did have some things for my wedding printed here and everything turned out great! From a printing standpoint, I would give 5 stars. There is one lady that works at Swoozies that is very friendly however most of the time the employees at rude which is why I have to knock my rating down to a three. read more

They have a lot of very cute things but the employees don't greet you nor ask if you need help. I walked by one employee several times and nothing... sry I will take my money somewhere else.... read more

They have four dollar oreos there are four freaking dollar Oreos who would pay you for four dollar or you Noah would pay for four dollars later no no no no you messed up no no no do you know poop poop poop is overrated and under and over price we love cheap things Walmart is the best place buy I many different color for types of things in your entire life you can buy anything you want at Walmart you can buy Oreos for a dollar this is just a poop poop store multiple areas for a dollar to poop and it's my dad's birthday and the charging port dollars for and they have $10 sunglasses and I had $10 cat this store is overrated and overpriced I want to buy read more

Great store for gifts...mostly gifts for ladies or young ladies. Swoozies has wonderful items which can per personalized. They do a great job with embroidered monogrammed items. The store personnel are terrific to work with and always very friendly. read more

Great store for gifts, TERRIBLE service. Asked for help several times and was answered shortly and rudely as though I was bothering the staff working there. Will not be going back though I have TONS of baby and wedding showers coming up. It is simply not worth it to support companies with such terrible customer service. read more

The staff here is HORRIBLE! They think they are so much better than everyone else when they work at SWOOZIES....HAHAHAHA!!! I brought in a blanket that was gift with a coupon for free embroidery (which she still paid $10 dollar) and they acted like she never even purchased it there. When it was the brand that they carried and had a gift receipt. It took over 2 weeks for them to do it and promised to have it ready for me for a baby shower and then once i called to check on it a girl named Leslie was very rude to me and said they would try there best but still couldn't give me a date it would be ready. I will never do business with them again. I will only order online and will not step foot back in that place except to get the blanket i was promised 3 days ago:( read more

My daughter received a birthday present for her 10th birthday, last night from a well intended friend, but it wasn't exactly what she had hoped for... so we returned the gift with the gift receipt, expecting a refund, so that she could buy the better version of the gift for the same price at Brookstone. I was very surprised that my only option was to credit back the purchaser (what an option that was! Not only insult the friend, but also give her money back!) or a store credit. I could totally understand if we didn't have the gift receipt, but if they were willing to credit cash value or credit card back to the original customer, what is the difference in giving my daugher the money, so she could buy what she wanted elsewhere. I was very unimpressed with the attitude of the manager(owner?) when I questioned the policy a second time.... nasty and non-concerned for our satisfaction. I ended up taking the gift card, but will sell it at a discount to avoid going back to a store who has so little interest in customer service. read more