Money Grabbing!!!
Going for partner visa. Our application changed through many agents during the 18month process. Same questions asked Everytime. Got temporary approved and then service stopped. They also tried to charge us $1200 for adding our new born son (who was born and raised an Australia citizen, not an applicant), which is a legal requirement of the application. Then when we asked for log in details to upload our PR documents, ignored our questions and tried to charge us $1800 to upload for us.
When I tried to call them, would only get the secretary. The agents would never talk to you on the phone. On their website they talk about family values, its definitely not reflected with the way they treat their customers.
Despicable behavior, praying on those that are in desperate desire to be with their loved ones. read more