My son previously experienced difficulties at another school, which led to some behavioral…read morechallenges. Before enrolling him at this center, I explained his history to the director and shared video examples of his behavior. She assured me they would be able to support him and provide one-on-one attention when needed. When he started in August 2025, things initially went well. Later, my older children, who attend the after-school program, told me they saw a staff member physically redirect my son, and after that he began having more behavioral issues. The center had told me they would only call in an emergency, but I began receiving daily calls to pick him up. I was also told that if I could not come immediately, he would not be able to attend the next day. The director was often at another location, which made communication difficult, and I sometimes received different information from staff and management. My children also mentioned that cameras were not functioning properly and that to them the water had an unpleasant smell. I was unaware of this until they told me, but it concerned me because they were always very thirsty when I picked them up. I also experienced billing issues, such as being charged during the summer when my children were not present, although these charges were eventually corrected after I was instructed to provided proof. I also observed inconsistent policy enforcement. For example, I was once asked to pick up my son for having one loose stool even though the written policy states three. When I questioned this, I was later told it had been an error. Over time, I felt my son was being handled differently than other children. He was allegedly sometimes not allowed to go outside or was allegedly restricted to using only one toy. Staff called me to pick my son up due to claims that he was throwing chairs. When I requested that staff take the chair, and informed them I was unable to leave, I was informed by a staff member the police would be called on my son 3 year old son and I could pick my son up from the Calera Police Department. Staff told me he could not return the day after this incident, which ultimately led me to withdraw both him and his sibling. In addition to my own experiences, I was approached by multiple staff members -- some currently working at the facility and some who are no longer there -- starting over the summer before my children even got back there until they left, who shared their personal concerns about how certain situations were handled inside the center. Hearing these concerns directly from employees contributed to my overall discomfort and my decision to remove my child from the program.

Love the staff! They have taught my twins since they were 2 and they feel comfortable there. Very…read moregood staff and very attentive to the kids.