Well, lying seems to be a running theme here. I called before even doing a consult because we need a place that follows masking guidelines. Had she said no, we're super loose about it, then cool, I would've appreciated the honesty and moved on. But instead, she spun a story about vaxxing, getting boosters, being so thorough about masking. Blah blah blah We do the consult, that goes well and we agree to start the following week, which was today. I walk in with my kid and she's meeting with a family and nobody has on masks, including her. The family leaves and I ask what about masks?! She says oh they are all fully vaxxed. Uhh I saw the kid, he's not even close to 12. Then she throw that family under the bus and says she's been really working on them to wear masks. I laugh and say but you're not wearing a mask. She claims she forgot. Ok. So no matter what side of the masking drana you're on... I have no respect for a liar. Especially one about to work with my kid. Drive a few miles up the road to Snohomish. We'll see ya there! read more

Save your money, hire a tutor, this place is focused on self serving utilizing their own curriculum/testing to show high outcomes. Sylvan test scores mean nothing in mainstream academics, it was created to reflect that schools have poor testing outcomes and "SURPRISE" Sylvan's test scores are significantly higher so they can boast "wow, look how great your kiddo does when they come to Sylvan". I had a meeting prior to enrolling and made it crystal clear that the issue I was having was getting class work-that turns into-homework completed and that my kiddo often "miscommunicates" his missing assignments to me. I also told Sylvan my kiddo has some mental delays and the pressure of helping at home was causing a bit too much stress. Sylvan told me not to worry, that they'd check for missing assignments on-line and they ensured me that this was something they run across all the time and achieve great success. However, a little over 2 months in and I've had to talk to Sylvan twice about my kiddo not completing missing assignments (now 2-3 weeks behind on assignments that were accessible on-line at Sylvan). I found out that just before I had my last sit down meeting with Sylvan that 2 of their staff used my kiddos time to probe with questions before I arrived, I was not aware during my meeting that their staff had been questioning my kiddo. My kiddo later told me that the questioning cause anxiety that the question were so specific that they like they were in trouble and they were scared. During this meeting that I had scheduled with one staff person a second person entered the meeting unannounced and then turned everything back on my kiddo and they even lied about their statements they had made directly to me, it felt like an ambush. One of the staff people was someone who I had never met and who didn't even introduce herself before taking a tone about my kiddo. It was obvious that Sylvan had failed to meet basic standards so they prepared themselves for our last meeting by targeting the kiddo with the mental delays without the parent present in order to blame the child for his homework time at Sylvan not being utilized. My kiddo also said that those two Sylvan employees hangout and visit with each other for about the first hour and say "just ask us if you need any help" because there are no other student besides themselves during that time, my kiddo said they don't want to go and interrupt the two staff visiting so they don't really feel helped at all. I came to Sylvan for a reason and I specifically called out my areas of concern, they told me everything I wanted to hear in-order to get me to sign-up and yet they blame the child when they fail to follow through. I am applauded on several levels, Sylvan not being accountable for their lack of consistency, Sylvan questioning my kiddo and causing them to feel unsafe, Sylvan's unprofessional conduct and their self serving testing/curriculum. read more