Do not let this place fool you, when you first walk in it looks nice but the care here is terrible…read more The nurses are neglectful and will leave a call light sitting for hours. My mom was a diabetic who was staying there because she had a fall and broke her hip, she was only 46. My mom would need help changing soiled pants and she would be left there for hours at a time while nurses would sit there and do nothing at the nurses' station. There would be times I would go to the nurse's station, and I would even ask them if they could come to my mom's room. I was even told one time "It's gonna be awhile" and she just sat there on the computer. They have no sense of urgency. They are completely unprepared to have diabetic patients. I walked in to visit my mom to find her in a state of Hypoglycemia, moaning, groaning, and completely out of it. I had to call in a nurse who claimed "She wasn't gone for that long" my mother was a sensitive diabetic and they knew that but left her unattended after my mom had told them her sugar was getting too low. For about an hour they were running around trying to find something to bring her sugar up and they COULD NOT find anything because no one knew where the needed items were, they were frantically running around telling me my mom would be fine, and they handled the situation unprofessionally after they were the ones that caused the situation, they ended up having to call 911. This was only one of 3 or 4 times this has happened. Two of them I was there for. In any bad place there are always good people though, the people in the cafeteria were always so kind to me and my family and the front desk people as well, just be aware that the cons weigh more than the pros with this place.

It is a beautiful facility that neglects patients and basic room maintenance, doesn't provide meals…read morethat meet basic dietary standards, and doesn't supply the prescribed medications. My family has been sitting in a dark room daily because the ceiling light needs to be replaced. Their response is to say they don't have maintenance to fix it. They "forgot" to order their powerful pain patch, and they are in excruciating pain, probably going through withdrawal. They keep saying their pharmacy is in Indianapolis instead of making arrangements to get the medication locally. The meals are tremendously lacking. One meal was a tuna salad sandwich with nothing to drink. They obviously don't have a dietitian on staff to ensure the patients receive proper nutrition. The call button goes unanswered for a long time. When I walked to the nurses' station, two staff members were sitting at their computers. People were obviously available to respond. It is sad to have a beautiful facility that refuses to provide the most basic requirements.

I would never recommend my worst enemy to this place.! If you are going for rehab an are not…read morecompletely INDEPENDENT, this is not the place for you!!!! I am full of regrets letting my mom go there... We did have one outstanding Nurse, Romona. She truly cared and was willing to happily answer our questions and share her time. Beware of the "Hospital Scout", just saying. She is so transparent.

My husband spent 20 days at Addison point in chesterton Indiana recovering from a broken ankle…read more The care he received there was beyond horrible from the beginning. I asked for his food to be cut up, and it never happened. They did not follow doctors' instructions for care of the ankle .He saw his surgeon on Feb 22 and sent instructions to have the wound cleaned every two days then on Feb 23 in the evening, the aid could not get his walking boot on I said I don't think yr suppose to force it on but she did. Then, on Feb 27th I got a call they were taking my husband to the ER in Michigan city because his wound opened and the hardware was exposed. I called to complain, and they said the doctor sent him back that was I was there it was fine . Then she said on Feb 23 that it was open but waited till the 27 th to call me as a result he developed 3 infection s and is on antibiotics IV 3 times a day and required a second surgery . One shower in 20 days, the most uncaring people I have ever encountered, the nursing director and social worker, were as rude as I have ever encountered. So if u have someone there or know someone, check on them ask questions .

I am so happy to have found this place. Every therapist is just amazing here. At this point I feel…read morebecause of the level of care I will not be getting shoulder replacement surgery and I have three weeks left of my therapy. Also the receptionists are also just awesome. Thanks again, Debbie S

Receptionist Rylee is very professional and friendly, thank you for hiring her, one of your bestread more

Rittenhouse is a wonderful place! staff are excellent and they are very active community! They…read moretruly care for their residents like family!

I had a loved one at this place for 6 months. Their stay included time in both the assisted living…read moreand memory care facilities. I do not recommend this facility for care of a loved one. Some of the non-management/non-medical staff are very kind and care about the people they are taking care of.

If I could leave less than one star I would. I wouldn't trust this company with my life. They have…read moreno respect for their clients or their staff. The caregivers are good people but the people that sit behind their desks at the company are terrible. They suck at schedules and they don't communicate anything to you so you never know what's going on. So many times have they stressed their clients or made them upset because they never communicated or scheduled anything right. No matter how hard you work here they don't compensate you for anything. The staff are petty and act like they're the ones doing all the hard work instead of their caregivers. This office needs to be remodeled before I would ever consider hiring Brightstar to take care of me or any of my loved ones.

Brightstar is a great place where you can entrust your loved one to be taken care of with our a…read moredoubt of worry. The office staff works very hard to meet all the needs to their clients. They work very closely with the families to ensure a good schedule is working for the client. If there are issues with an aide in the home, the office staff works very quick and efficient to remove the aide from the home and find a better fit for the client. You will not be disappointed with Brightstar of Valparaiso. I would give more than 5 stars if I could!

Staff were welcoming and facility was clean and had no odors as other places I have been had.read more

From the owner: Brickyard Healthcare - Portage Care Center offers 24/7 long or short-term skilled nursing,…read morerehabilitation services and memory care. Visit our website to learn more about how we care for our community.

I worked with Kerry at Senior Living Experts and her help made the process easy to navigate. We…read moreneeded to find an assisted living community for my father-in-law. Kerry asked a lot of questions to help narrow down our options. She recommended several places to help us determine what size/feel would work best for our situation. Kerry set up the appointments for our tours and checked with us to get feedback. Our timeline for moving needed to happen sooner than we thought, and Kerry helped keep us on track. My father-in-law is happy with his new home and we appreciate Kerry's help.

Several months ago I'd grown increasingly worried about my mom's safety at home. The day we were to…read morediscuss assisted living with her doctor, I found myself calling 911 and sending her to the hospital for what would be 51 days, sepsis, 2 surgeries & 2 rehab stints. Having her return home was no longer an option; which led me to quickly get to up to speed on senior living options,mostly on my own. I found her a place & moved her in all before her release. While I ensured her safety, I second guessed my decisions as she vocally struggled to adjust; it was a lot of change particularly for someone who rarely left her home. Almost 6 months in, a different set of doubts & worries took over. Did I make the right call, could she live somewhere more affordable, would she outlive her money, etc. I don't even recall what search term led me to Senior Living Experts, but I'm grateful. Rebecca listened to my story and made me feel less alone. She thought where my mom was at was the best option in terms of cost, desired location and care needs addressed, but would do the research and circle back. We also discussed the care she received currently and provided a few suggestions. As promised, Rebecca followed up and confirmed her initial assessment. Yes, I'll still worry about her finances, but I now have a better understanding of the landscape and what comes should her care needs increase. If I had a do over, I would have started with Senior Living Experts, they are amazing!

Care here is definitely lacking in the hospital. Husband admitted to the 5th floor on a Thursday…read moremorning and they slow rolled him through the weekend. Bedding only changed one time in 5 days! Surgeon keeps telling him he should be discharged Sunday, then Monday, still not discharged yet. He is completely independent and is not dependent for anything at this point. The RNs were very good although one at first time of treatment didn't know he was NPO. Really, read the chart or the wall before you treat him! Type of care is mediocre at best. If we have a choice, will not return here!

Our family is so grateful to Dr Z Shakir, Dr Norma Ramey, Dr Mohideen Baqhar , Dr Mark Dixon, Dr…read moreAhuja Keerat , Nurse Kim Cunningham, Nurse Rachel Stofko, Nurse Noé Rodriguez ... and the entire ICU team. My husband, just returned home after a successful ICD procedure. The expertise and compassion shown to him were world-class. It is a miracle to see him recovering so well. Thank you for your amazing hard work and for treating us with such kindness. Highly recommended! "

Lost mother mid January. Vna very unprofessional. Mother had bed sores Amazon delivered pads…read morefaster then vna could provide them. Had to use puppy training pads because vna couldn't provide chucks . Some of their staff needs further training . Wish would have used someone different. Caretakers that we hired were great and very knowledgable and helpful in hospice and knew how things work would have been lost without them. They were the heroes in my eyes not vna.

VNA helped our Dad when he was in the hospice center in Valparaiso before the pandemic. And when…read moreour Mom passed recently, they were more than accommodating when she had our help with the traveling nurse care during the pandemic at her home. This organization was so caring and helpful during our difficult time. Highly recommend.