BUYER BEWARE!!! I highly recommend staying clear of this…read moreauto repair shop as they do not stand behind their work. In July 2024 I had an exhaust manifold replaced due to theft of a converter where I supplied oem parts that I found $600 cheaper than they quoted me for the parts . In around August 2024 I noticed a tickling sound coming from the exhaust manifold that they installed I usually have the radio on and didnt notice until then. In sept. 2024 I stopped in to talk to Tommy about the issue who immediately started looking for ways to avoid the issue. He had his mechanic George look at my vehicle and found that the gasket was leaking and immediately got pissed off and started working on another vehicle without even letting me know the issue. So I asked Tommy what it was where he told me to buy a gasket and call him to schedule tie to install it.I called Tommy October 2nd after recovering from surgery and was told i have to pay labor again because he did not supply the parts. This damage was caused by torquing the manifold to tight not a part failure!! Very poor service practices in my opinion.

Do not take your car here. Went to get an alignment and they didn't even leave my steering wheel…read morestraight. Had to bring it back just to for them to have it another hour and a half, left scratches and dings all down the side of my car. WILL NOT BE BRINGING MY CAR BACK. I recommend you don't either because they don't know what they're doing.

My patient was in a hit and run in his handicap van... they volunteered their van to transport him!…read moreIf I ever need service I will go to them! Wonderful people!

I just want to take the time to thank Joyce, Abbey, Daniel etc at Modr's service center. I was…read moredriving from Va Beach when my car broke down in New Kent and they were able to turn a negative into a positive. The hospitality and grace that was displayed will forever be imbedded in my heart.

Quick response, amazing service and honest!! My son lost his keys at a concert at 11pm and D's…read morehelped !!

D is great. Excellent communication. Did exactly what she said she'd do, when she said she'd do…read moreit. Anyone who's ever been left waiting and wondering by roadside assistance, knows these are not small things. Will definitely call D again.

My service provider dispatched them at about 445 three hours later no response from these ppl. DO…read moreNOT USE THIS COMPANY. Highly unreliable and unprofessional af. They don't deserve to be in business. Look at the reviews. Clearly they don't knw wtf their doing.

SPECIFICALLY Jerry, the owner, IS AMAZING!! We had a flat tire last night, and we're on the side of…read morethe interstate for a few hours waiting for assistance due to a bunch miscommunications with our insurance and all. Not realizing the time I called at almost Midnight and he got out of bed, came and changed our tire for us. I cannot say enough good things about him personally!

Fletcher's Towing is the only company you should be calling to tow your vehicle!…read more I was stranded on a Saturday night with mother's day being the next day. He dropped everything he was doing to come get my car where it needed to go! He is thoughtful and treats your car exactly how he would to his own. I always have peace of mind and trust for my Corvette to get handled perfectly. It is very inexpensive for the quality of work. Look no further and give them a call! John

This is a five star review so you already know my thoughts, but after speaking with Chris today I…read morethink it's important to go into a bit more detail. For any company out there HOW they do business is just as important as whether they do a good job. Read on. I'll try to entertain you along the way I promise. I don't know jack about cars. It's not my thing and never has been and I always feel like an idiot when something goes wrong because while it would probably be a good idea to learn what makes my car go VROOM VROOM life is too short and I have other things I'd like to spend my time on. So one day I wake up and my car won't VROOM or even turn on. Crap. It's stuck in the drive way and there's no easy way to jump it in the position it's in. How do I even jump a car? ::Googles how to jump a car:: "Jumping your car might lead to injury death and maybe destruction of electrical equipment/starter" oh nice great easy I'll pass thanks. I called a few shops, some big, some small. All of them tell me it's an alternator problem based on the dash lights, age of the car, etc. I'm told I shouldn't try and jump it because it could die at any moment which might lead to me dying any moment so just have the car towed and they'll do some diagnostic work on it. My BS detector starts perking up but again, not a car guy. I look on yelp and see that Sam's is pretty close to where I live so I put out a request for a quote. Yelp told me they would send it to a few people I said sure fine whatever. Within a few minutes I get a message from Chris asking for some details about what's wrong with my car. I tell him it won't start and relay what the shops told me. He gave me a quote and said he could squeeze me in sometime today (we spoke yesterday evening). Oh I also got an automated message from another towing company this morning, and the third one never bothered to respond. Fast forward to this morning Chris shows up at my house and immediately pulls out a jump kit to get my car started to rule out the alternator problem. Why? He's the guy towing my car why does he care....? It starts and stays start-ed. He tells me to skip the shop and go to advanced auto where they can test my battery and throw a new one in because it's definitely not my alternator. (I also googled what an alternator was because cars are ::waves hands:: made of magic or something). There was a service charge for him to come out which I felt was more than fair for the amount of money he saved me. Turns out it was just a dead battery most likely from the heat and not going anywhere/working from home. He could have made more for towing me a mile down the road and let the mechanic figure it out but he didn't. That is....so important these days. In the business I'm in, integrity is in short supply (Real Estate. Don't even get me started), and honestly it seems like it's in short supply everywhere. Nobody is honest with each other and it's very rare you come across people, let alone business owners, that aren't trying to skin you alive and pull a fast one on you to make an extra buck. Chris didn't do that. He was professional and honest. I know he wasn't trying to just fix the issue so he could cut and run to the next job. We sat and spoke for a bit while the car ran just to make sure it wouldn't abruptly die. After he left I almost felt like I ripped him off for not ripping me off. Is that weird? That's weird isn't it. Anyway five stars A+ would definitely call him for any future towing needs and you should too.

I had a flat tire on I-295 and contacted Tesla Roadside Assistance. They connected me with Soot…read moreHappens Towing, but unfortunately the address they provided was incorrect. Jayla from Soot Happens Towing was absolutely amazing. She went above and beyond by contacting Tesla herself and changing the service from a tow to a loaner wheel, which allowed me to continue my trip instead of being stuck. The technician who came out was just as great--professional, kind, and efficient. He changed the tire quickly and even stayed to watch traffic behind me, making sure I merged safely back onto the highway before leaving. I'm truly grateful for their help during a stressful situation. Highly recommend Soot Happens Towing for their professionalism and genuine care for their customers.

This company has no respect for human life. My father, who has never received a single traffic…read moreticket in his life, was in severe pain from a tooth infection and had a swollen face. In distress and barely thinking clearly, he parked in a fire lane for just a few hours. We fully understand that it was against the law -- but his prescribed pain medication was inside the car when it was towed. I called and politely explained the situation, told them it was a medical emergency, and that he needed to take his medicine every 6 hours. Their response was cold and careless. After hours of pleading, I was told someone would get back to me -- but no one ever did. By 12:30 AM, there was still no call, no help, and my dad was left suffering all night. I even texted -- my message was read, but no one replied. By morning, after my dad had endured the entire night in pain and without sleep, I called again and was told we could retrieve the car. When my mom arrived, things got even worse. There wasn't even an office -- just a girl who came outside and asked for her ID. When my mom explained that her husband hadn't slept all night because his medication was locked in the car, the girl looked her straight in the face and said, "I don't care." That was her exact response -- no empathy, no professionalism, no basic human decency. To make matters worse, the car had scratch almond size that weren't there before, and they took no responsibility, even after my mom pointed it out right there. Just like they strictly enforce their towing policies and claim on their website to be open 24 hours, I wish they showed the same urgency when someone is in crisis. A car is like a person's home -- people often have essential items inside. What if someone died not having access to what they need? What if someone had to sleep outside because their house keys were inside? What if someone with a disability was left stranded without their medical device? This company is run by people with zero compassion, no professionalism, and no sense of decency. What we experienced wasn't just bad service -- it was cruel, cold, and heartless. If you care at all about being treated like a human being, stay far away from this place.

unreliable and unprofessional…read more My first experience was okay he came to plug my tire for me and charged me 40 dollars for it. but my tire kept leaking shortly after. I called him to come put a spare on my car for me and he said he could make it and could be there in about 20-30 minutes. I ended up waiting for over an hour and because of me waiting on him my car got TOWED and I was stranded there late at night. He stopped returning my phone calls and texts and just left me HANGING. Take your service to a real company.

I had the unfortunate experience of locking my keys in my car around 12 a.m. and requested service…read morefrom multiple locksmith. Glen's Roadside Assistance was not only the first to reply, they replied within 10 minutes. After a very minor operational hiccup ( might I add, it was one you would expect from a small business) the owner himself came out and fulfilled the service request! Pro's- empathetic, fast, and professional without a doubt. Con's- if I had to add one, communication was spotty (but it was midnight and to be somewhat expected) I would definitely recommend this company to friends and family. Thanks Glen!