I am very disappointed with this company. I purchased a ventless AC and heating unit from them in…read more2016. At the present time, the unit is inoperable. I have a warranty on parts until 2026. I was told once a specific part was placed on the unit that it would be operational. This WAS NOT THE CASE! Once the part was put on the unit still did not work but they asked to be paid and I paid them. Now I need a compressor and a motherboard, which I will not have to pay for, but it will cost me $1000.00 more on top of the $300.00 I have already paid. I DO NOT THINK SO!!! I was told by the service manager that "they have to put on a part in order to find out what is not really working". I DO NOT BELIEVE THAT!!! I should not have to pay for THEIR INEDPTITUDE!!!!! They have not called me back since I told the receptionist to tell the manager to take off $300.00 and called me back. I am seriously thinking about calling the BETTER BUSINESS BUREAU on them. I really hope I will not have to do that!!!

We bought a new unit & it has not worked properly since Nicholson's installed it last May. My…read moreelectric bill has tripled since it was installed also. I have called Nicholson's several times and they came out 2x. Last time was 2 months ago, they did not show up for their appointment we had scheduled so we call them and they said we need a part that they have to order but since the part won't in until after my year warranty is expired, I will be held responsible for paying for it (even though I call and complained several times BEFORE the warranty was expired!) & I havent ever heard back from them since. My house is cold in the winter & hot during the summer now! I would NOT recommend using this company!

Pine Bluff H&A's Mr. Jimmy & Matt were an answer to my prayer today for an emergency 24/7 AC repair…read moreservice. They are truly of God & professionals in every aspect from answering & returning my calls in a timely manner, arriving on time, & best of all I received quality work at a fair price! A+, gold star, smiley face! I have become their newest customer, biggest fan, & best ad. Blessings. His servant, Ms. Vicky Colvert Music Minister Haisty Pulpwood & Logging Admin. Assist. Psalm 23

Long time before I have said me is company failed n putting…read morea A C/heating unit for me. Over 20 yrs ago and I have suffered with bad air movement with not able to find another company willing to tackle the mess they made. I called the state inspector, (all in together) he went the company and they all came together and of course he agreed with them so nothing was done. It was not done right because where the airs come into my house you could see trash through the slots in the vent. Then the owner told me to never call them again also because 2 men came out one time they tried to charge two service fees. I asked why a dcwas told two men came out, so 2 service fees. My house stays full of dust and trash and my filter never gets dirty. I have suffered for over 20 years with no remedy because no other company was willing to tackle the mess they made. They look and shake their head and walk away.

Hiring any contractor in this area is a gamble but these guys are absolute pros! Everyone from the…read moreowner, the techs, to the office staff are polite, responsive, efficient, and respectful. The quality of their work is excellent. Their prices are very reasonable. I couldn't be happier working with these folks.

Made my appointment and they came as scheduled. My unit was really unserviceable. Sad. It is a…read morebasement unit in an RV.

ABSOLUTELY TERRIBLE COMPANY! DO NOT EVER USE BOHANNON!…read more Awful customer service & horrible attitude! Scheduled to come out on Tuesday, NO CALL NO SHOW! Rescheduled for Wednesday at 3 PM, NO CALL NO SHOW! I called him several times and he didn't answer my calls. Finally he showed up 2 weeks later. After the completion of repairs my AC unit went from blowing warm air to not working at all. I was told that they had to order more parts and would be back they never ever returned my calls or showed up. Had two other companies look at my AC Unit and was told that Bohann's Service Tech had destroyed the unit and it has to be replaced.

ABSOLUTELY TERRIBLE COMPANY! DO NOT EVER USE BOHANNON!…read moreAwful customer service & horrible attitude! Scheduled to come out on Tuesday, NO CALL NO SHOW! Rescheduled for Wednesday at 3pm, NO CALL NO SHOW! We called to find out where the tech was they finally send him out 2+ hours later! He shows up & I smell alcohol on his breath! He has a terrible attitude & is rude! He screws around for about an hour then finally says he was sent the wrong part. He refuses to go get the correct part to complete the job and says we have to call to reschedule! WILL NEVER USE THIS COMPANY EVER! HORRIBLE!

Needing a new AC I called around and SmartCool was on my facebook Ads. I messaged them and they…read morewere very quick to respond and get a sales person out to take a look at what I had. After the inspection he recommended I replace both the furnace and the condenser units. After getting some other estimates I decided to go with them because the price was pretty reasonable and the sales person didn't try to upsell me stuff I didn't need. They put me on the schedule and a week late they showed up to replace everything. It took them the whole day but it was worth it. Now we have a cool house. Good warrenty on the products as well.

not happy with their service. had them out 2 times in November and didn't fix problem, called back…read moreto get them back out to fix problem, waited over 6 weeks with no luck, the lady kept telling me I was on the list, but wouldn't give me any kindnod time frame. finl called some one else. they don't do good work or stand behind what hey do, definitely would look for someone else to do your job.

Great experience. Jerry responded to my request for help straight away. He came out the next day…read moreand quickly identified and fixed the problem. He even had the parts needed on his truck. I have cold air again :) I highly recommend Frog's for fast, courteous service at a reasonable price.

definitely would not recommend! save yourself a headache!!!! started off great. then each time he…read moreshowed up, he did less and less. he forgot things. brought his underage kid to help him do his job. i dk what happened to him. if u give your honest opinion, his wife steps in, goes off on you and blocks you, so u can't respond. i know i did the right thing firing him. Just got contacted, by text from them, for leaving this review! Trying to say I was speaking ill of their children! He only brought his son. If the boy has gotten hurt, they would have tried to sue me! Very unprofessional! Very disrespectful! Scary! Proves my point, UNSTABLE! I HAD TO TELL THEM IF THEY CONTACTED ME AGAIN, I WOULD HAVE TO CALL THE POLICE! SO IF U TRY TO LEAVE AN HONEST REVIEW, WATCH OUT!