I have been a customer of T&D Willey Farms for seven years. I had no idea it had been that long. I love this organic farm and its produce. Many of the boxes include produce from other organic growers. The produce is always fresh and will last a couple of weeks in the refrigerator, unlike produce you buy in the store that was actually picked weeks ago and kept in cold storage. The price has recently increased, the first time since 2008, as farming costs have increased and the Willeys pay their workers a living wage. My complaint has nothing to do with the Willeys but rather the drop off locations on the northwest side of down. In the 7 years I have had just about that many pick up spots. Just this week I was notified that Pavilion Shopping Center will no longer allow drop off at their center. Bah humbug, Pavilion. read more

We love the CSA. We love Whole Foods for organic fruits and veggies, but shopping there requires a trek and a whole lot of spending cash. This CSA has become a great alternative. We get fresh, organic fruits and veggies delivered to our neighborhood once a week. The CSA has turned Tuesdays into Christmas. As Forest Gump once said, "you never know what you're gonna get." The recipes they include in our box are really helpful and we've been introduced to some great new fruits and veggies. My husband swears by the apples. I love the carrots, ming choi, and the strawberries. They're also very helpful! I love this family! read more

Love the food ! Love the convenience! and love what it is doing to my wife, myself and our kids. The Box comes with recipes, quotes, sayings and advice. But the fun thing is opening the box to see what treasure is packed inside. Our kids are our daughter 26 and son in law 27 who started us on this adventure. When our son in law picks up the box we all gather to see whats inside and start planning meals. This box brings families together. Thank you for a wonderful product that we can feel good about .Wayne from Clovis. read more

I'm rating this a 2 star mostly for their lack of good customer service. I was a member of this CSA for 4+ years & referred them to all of my friends, family, & coworkers. I loved everything about it until more recently. My pickup site was at the Severance Hall in the Tower District. When I showed up 15 minutes early (at 3:45) to pick up my box, the receptionist rudely reminded me that the pickup starts at 4 & repeated that if I "read the sign," I would see that I am early. I was put off by her attitude, especially considering I had been 15 minutes early before & it was never a problem. I would usually use the facilities & wait for the deliveryman to finish his job. I considered writing an email to T&D but was interrupted by an email from them reminding me that my pickup time is 4pm. I responded to the email letting them know that I was offended by the whole situation & that I no longer was interested in continuing my service. I expected an email or a phone call in response, but had to call & leave a voicemail, myself, before I received a customary cancellation email. This is not how I would have expected them to deal with this situation, especially with someone who has been a loyal customer for years. Hopefully this will not happen to the rest of you. I was deeply saddened that they did not try to resolve the issue before I felt the need to cancel my service. Onto KMK's Farmer's Daughter. read more

We have been members for three years and we look forward both to the boxes of vegetables and fruit, and the recipes and essays from Tom. I have never thought so hard about the politics of food and I am humbled by this CSA's committment to change the way we eat and think. I had never tried arugula or parsnips before and am now converted. They have accommodated my many vacations without error. read more

This is not representative of our community ... After one year, the fruit had bugs in it, the lettuce was always bitter and the family would not eat it, and the produce rotted quickly. The boxes came with the same stuff for weeks, and we got tired of eating the same stuff that wasn't even really good week after week. Once in awhile we received a box that was good, but that was rare. Even after all of that, I never complained. However..... The customer service is the worst you can imagine. We were told if we couldn't pick up our boxes on our assigned day, that the day after would be fine. When the store was not open the next day at the time they were supposed to, our box was given away to "charity" several times. When I very kindly asked if we could just have another box nobody else picked up to replace our loss, an otherwise unclaimed box, we were told "no" all unclaimed boxes go to charity. When I nicely wrote to ask why they wouldn't want to give paying customers first dibs at an unclaimed to replace one we never received, since nobody is out any cost with that solution, they continued to insist any unclaimed boxes go to charity and told me I should have read my agreement - there was never any other reason offered why they would not make such an accommodation to a paying customer before "charity." In response to my kind and congenial approach, their return correspondence was rude and off-putting. I am all for charity, but I think I should have been given the first right to refuse something I paid for. Their response was to try to change my pick up location to another that was an over 1 hour round trip away from us, without my request or approval, and I had to call and ask them not to do that. Willey Farms never took responsibility for boxes once they left their farm, and they say so much. Your box could be full of cockroaches when you pick it up, and I doubt they would care. The last several weeks we were having an ant problem in our kitchen. We realized that the ants were coming from our vegetable boxes. When we noticed the ants in the box at our pickup location, the clerk said, "Well if you picked up your box yesterday, there would not have been ants in the box!" No regret and no care from the clerk or Willey Farms.... We had a large box and I gifted a relative on the program, so I paid for two boxes per week for a full year, amounting to thousands of dollars. After a year, I cancelled, thinking we would get back our deposit, but because all boxes (some of which we never received) were not returned to them, we were denied a return deposit. If I knew we wouldn't get our deposit back after a year, I would never have continued the program so long. You are WAY better off buying your produce elsewhere. These people don't deserve the public's support. The idea of "community" to me means people who care. These people don't care and do not well represent our "community" ! ! ! ! ! ! ! read more

I used to love this business. I was always generally satisfied with the produce boxes and usually had great customer service. That was until I needed to cancel my account for financial reasons. Then they proceeded to tell me that I had been billed incorrectly for 5 months and owed them $130. When I responded that this was their clerical error and not my fault I was met with accusations that I had known about the error and "it wasn't right" that I had received a product I hadn't fully payed for. First off, I did not know about the error, and secondly, who says this to a customer???? I am so disappointed. I will be looking for another organic CSA in the future. read more

I've been getting a CSA box from the Willeys for several years and love it. For those who start CSA for the first time (see Delaine's note) you may get repetitions for a few weeks because, hello, it's SEASONAL and that's the whole point. If you get tired of an item and dont want to give it away, simmer and puree it, then put it in the freezer for winter soups. Fresh, local, and excellent service. They'll hold when you go on vacation, and if you forget to pick up your box the Poverello House benefits. Actually I look forward to the Newsletter as much as the produce (food for thought). Tom and deneese Willey have kept me abreast of what's going on in the food and farm world in this country far beyond what the media provides. I am better informed, more responsible as a consumer and certainly healthier due to my CSA membership with T&D Willey Farms. I encourage everyone to buy local and buy organic, and these guys are the best. read more