This is by far the best cellular store i have been to. The customer service is phenomenal and…read morethere is a lot of different products to choose from. I will be doing all my cellular business here from now on!!

My spouse went there to get his port fixed on his phone, he even paid a head so it was out of the…read moreway( mind you, we didn't have to pay till the end of service). When's we first dropped it off, he was without a phone the whole day just to find out, they didn't do anything to it because "the port they ordered was not the correct one". So they said they'd work on using what they could for parts and kept it for the night into the next day. We go back just to find out nothing was done to it yet, so we all for the phone and money back since they were just running around in circles. (also around the holidays, so my husband needed he's phone). They told us with all the labor they put into it that there's no refunds... The phone wasn't even cleaned to be repaired. It was never touched. The worker had the audacity to ask me, don't I get paid hourly? How would I feel? And I told him that wasn't ok to ask since not everyone has hourly pay( I'm a tattoo artist). Worker started getting rude so we had to walk away before it got worse. He did say a new port was coming in Friday so only had one choice bec we weren't getting our money back for no labor. We said give us a call when it comes in then.. no call. Just over all, we were trying to be responsible and have the bill that didn't need to be paid yet, paid and they pretty much lied to our faces about working on it when asked the pre paid money back for bad service practice. I guess the customer isn't right at all to them and don't wish to make it right. (left a voice mail for the owner and STILL have not gotten a call back, this was about 2 weeks ago.)

These guys repaired by cracked iPhone 6 screen at an awesome price. The did it in an hour and I was…read morequite pleased with the results. I highly recommend.

I have always found this store friendly and helpful. Today I dealt with Dave who was able to help…read moreme with my issue. As I was waiting I observe his care in taking care of three other issues and giving great service to each customer. Very helpful. Richard

Absolutely terrible customer service. I had an issue with not receiving a promo on my bill so I…read morecalled them. I was told they would look into it and call me back. I received no return call so I called again 2 days later and was told they would need to talk to the manager and would call me back in 1-3 business days. 10 days later and still no one has responded. I highly recommend you go elsewhere or just purchase all from Verizon direct and avoid this location!

Gave me incorrect warranty information, mis-filed the insurance on the phone they sold me, and the…read moremanager hides in his office and refuses to speak to customers if they have a complaint.