Tieler was extremely helpful when I went to drop off a package. Something I've never done before…read more He explained it to me thoroughly and went that Extra Mile to make sure that I was confident my package would be returned.

I wanted to buy a phone and was still deciding. There were only 1 or 2 IPhones to choose from…read more While looking at one the clerk began plugging it and began transferring info to my phone before really making up my mind. Told him to wait a minute and by then it was too late. Now know that it was too much money and a few days went back to ask a question and the clerk looked disgusted. I am 83 and need better customer support. Very disappointed!! Tried to return the I phone and was refused even though it was purchased two weeks ago on Friday January 23

Event date: 8/19/24, around 3:15pm-3:50pm…read more Hello, I was called to translate for one of your employees today and was appalled at their service. I hope you will take quick action to make sure this never happens again. Here is a summary: A Spanish-speaking gentleman came to the Verizon store to pay his bill in cash. According to the female employee, she "explained to him" that she could not find his account, but also told him she would take the cash anyway. In addition, apparently, she told him that if she took his cash, it could not be refunded. Clearly, the Spanish-speaker didn't understand the interaction. Once he realized there was no receipt or that his account balance hadn't decreased, he asked for a refund. The employee would not refund his $50. This is when I was called by a bystander to translate (who will be closing her account with you after this incident). Also, I did not personally know the Spanish-speaker. I spoke directly with the Verizon employee and attempted to ask the following clarification questions: Why did you take the money if there was no account? Under what account number did you credit the $50? Why can't you give the money back? Can I speak with someone above you? Now that there is confusion, do you understand that there is a language barrier? It was very difficult to get through these questions because your employee was constantly speaking over and interrupting me, did not value my translation services, was hostile and disrespectful, and disregarded his English proficiency. Then, she forced the bystander who called me AND the Spanish-speaker to leave by threatening to call the police. Once I realized that the Verizon employee could just pocket the money since there was no record or account, I questioned where the money would go. Finally, after bystanders took charge and stood up for him, the client was refunded as he departed. This location needs anti-racism education and training on customer service and how to open a register to refund cash.

Jess helped us switch our service to Verizon from Google Fi. She was great! She ran into a few…read moreroadblocks getting the service switched, but plowed through and got it done. A+ customer service.

Ugur and Will have helped me as well as a young woman, don't know her name. All three of them were…read morevery professional, courteous and helpful. Got to the solution very quickly and made suggestions that have saved me money and walked me through switching to T-Mobile internet.

If I could have rated it zero stars I would have My phone was forced an upgrade from US Cellular to…read moreT mobile I didn't have a choice. having Problem with banking App since T mobile upgrade. Verified with bank the issue was T mobile. Went to my local Us cellular and was told they could not support T mobile, I asked aren't you T mobile yes we are but you need to go to Middleton T Mobile store or call customer service. Whoever the foreign individual was at the store was rude, not caring, and just didn't want to help. Terrible customer service etiquette. I would love to discuss this type of customer service with the manager of the store.

Just not Really a good place to purchase from. Rudeness, Intimidation of customer, Unqualified…read moreindividuals. Buyer Beware. The store in Beaver Dam, WI is a Waste of Time. Go to different stores.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

I was in the Berlin Store yesterday with a friend of mine who wanted to look into a new cellphone,…read morewith NO IDEA what she wanted. Mary Jo was the employee who worked with us. She explained the different phones available, detailing the different features. She answered EVERY QUESTION {WE HAD MANY!} and left happy with our purchase. Nancy {my friend who bought the new phone} was a bit confused today, so we went back to the store. Mary Jo was there and she answered EVERY QUESTION Nancy had. Mary Jo was kind, courteous, knowledgeable and very patient with us. Please don't let her move on to another career---SHE IS A KEEPER! Sincerely, Dennis Klak

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

I don't know what happened to this place. Used to be great. When you make an appointment you put in…read morewhat kind of tech you need help with so it "looks like" they actually can do the repair. Then when you go into the shop, you find out they can't do it or that it will take an unreasonable amount of time. The person I interacted with did.not.care to help really - could not care less maybe is a better way to put it. I can't recommend them any more which is sad. Maybe they changed hands or something. Another thing - their system does not have a way to cancel your appointment; weirdly, you can change it but not cancel it. They take walk ins so not sure why the appointment is needed anyway.

I was referred here as the only place that could perform certain tests on Samsung phones. I…read moredropped my phone off, and was told there was no charge for diagnostics. They said they did not know how long it would take, but to check back in an hour or two. I had lunch at the taqueria next door and checked back. I asked how the progress was on my phone, and they said they hadnt started it yet. They were incorrect, there WAS a diagnostic charge, and I could pay it right then. I said, how much was the charge, they said $40. I said, no thank you, and asked for my phone back. They seemed incredulous that I wanted my phone back. I will not be going back. If Tech Heroes cant do it, it doesnt need to be done.

This was the most TOXIC encounter I have ever had. I had requested an Unlock on my Purchased Phone…read more(I had no contract, bought the phone outright) Hayley originally explained I needed a waiver due to less than Six months since I purchased my phone Outright without contract. I waited a week to come in and have my phone unlocked. I was in the store less than a Half hour before getting the Account number and Transfer Pin, which was handled very professionally, I even purchased a new screen protector. I returned home to transfer my phone to another carrier, I realized that MY Phone was not Unlocked. I returned to USCELLLUAR and Hayley asked me what I needed and as she was the one who submitted the request to "Unlock" my Phone early, I thought working with her would be okay. Hayley actually interrupted me to tell me too bad they can't unlock it now. Hayley was acting like what I define as a TYRANT, all the Authority and no Responsibility. My only words to her were and I quote "Can I work with someone else". The Retail Assistant Manager was standing right there and took over getting my Phone Unlocked. And had the Fortitude to do it right in Front of Hayley, while Hayley Hovered and made it very uncomfortable. I will continue to do Retail business with your Store, But I will not Interface with A TOXIC Employee. Thank Goodness, the Retail Assistant Manager was there to actually help a customer. And yes the Phone was Unlocked and I was able to transfer without the Toxic solutions Hayley was setting me up for. s/ Chuck Gurno Retired US NAVY 100% Disabled Veteran

After waiting for a hour and 20 minutes, finally got "waited " on. Had some maintenance issues…read moreafter a very quick click this tap that swipe this, a whirlwind experience, still have the same issues. I guess if your not spending big money you get the hurry up get them out of here. Very disappointed! Will make a appointment next time and ask for better service!