Great service even better people can't go wrong took the time to set up my 2 new phones properly…read moreand then even have me a ride to my hotel !

I closed my account and switched to another service because of the coverage in my area. I asked…read morethem what my final bill was and they gave me the amount which I paid. Two months later started sending me a bill to pay and said if I didn't my service would be cut off!!! I had went into the store when I closed the account two months earlier and requested final bill and paid in full in person so I wouldn't have to deal with something like this and it still happened!!!

They get 1 star because you can't leave zero stars. This is not a bad review of Bay City ATT but…read moreATT as a whole. Their customer service is absolutely terrible. The store employees can sell phones, that's about it. If you have any issues with your account, you have to call 611. If you can't get the help you need from there, they have a couple more phone numbers to call. All the phone numbers take you to the exact same useless automated system. If you choose or stay with ATT, best of luck to you.

I've been with AT&T for 14 years I've never experienced such an unfriendly bunch, they were not…read morehelpful when I asked about a phone case and a screen protector for my iPhone16 pro, I was told they were no longer in stock seconds later I found one in the shelf. When I installed my new phone case in the store I asked if they had any wipe to clean off the phone and the lady told me they don't carry wipes, like bro this is a phone store?? Top that they gave me no assistance to find a new screen protector! Definitely needs new management!

Amazing ethical service provided for setting up a phone with custom digital security. Made having a…read morephone less risky for my beloved family. MT! thank you! We are back online and connected without being at the mercy of the digital dangers lurking out there. If you need knowledgable digital protection for your phones - MT at Total Wireless is the only place to trust in Bay City!

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless in Bay City, TX. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.

When I dropped the TV off, not only did the owner help me get it out the Truck, we also turned the…read moretv on to make sure it was working and there were no visible damage. I received a call 3 days later stating my tv was unable to be fixed due to an internal crack( when I picked my tv up it was an external crack). I explained to him my tv was working fine when I dropped it off, my cable port is what was getting fixed. He continued to say it was nothing he can do and he didn't do anything wrong but my tv now has a crack across it that wasn't there when he accepted it. I asked for the owner and he said he didn't know how to get in touch with him, then later on in the conversation say he was the owner. This is an expensive 65in television that now has a crack going across it. This guy does not want to take accountability for what he has done. Do not take your business here, he will break your item and act like he didn't do it. Really is disappointing to see this is a black man. So much for supporting your people.

I just got a tv repair from this place. The owner was professional, polite and answered any…read morequestions I had. I would definitely recommend getting your electronics repaired here.