Fast and great prices, other guy down the street wanted more and could not fix in the evenings.read more

Update: I was not contacted by the owner, and I have texts from the business refusing to refund the…read moreservice. They originally offered to refund the labor only or replace the part again, but after two failed installs, that wasn't a good resolution plan. I was able to get an approved dispute with my credit card company and was fully refunded. A reply to my review making it look like there was an attempt to refund me isn't transparent. Again, sometimes it's best to measure a business on what happens when something goes wrong, not just when everything goes right. A true measure of a business is how they handle things when things go wrong. I want to start by saying the actual service experience was good. Fast turnaround, friendly staff, and when my first screen replacement had dying pixels, they replaced it under warranty without any pushback. That part of the experience deserves credit. However, the second replacement screen was also defective. Graininess in low light, visible dark spots, and the screen would go completely black during phone calls. At that point I asked for a refund rather than a third installation, since I'd already spent enough time and didn't want to gamble again on the same part. This is where I think the real test of a business happens. Anyone can deliver good service when everything goes smoothly. What matters more is what happens when it doesn't. I had an independent diagnosis from Apple confirming the display issue, and the shop initially agreed to a refund on the condition that I return the old screen. The problem was that Apple, who repaired the phone separately, retains all replaced parts as their own property and doesn't return them to customers, a policy I confirmed directly and documented for the shop. In the end, the shop declined to issue a full refund and only offered a partial refund for labor, even though the part itself was the source of the defect, not the installation. I came into this wanting to be fair, and I gave the business multiple chances to resolve it. I think it's reasonable to expect a full refund when a product fails twice, especially when returning the part wasn't even possible due to circumstances outside my control. I'd recommend this shop for routine repairs based on their speed and friendliness, but be aware of how they handle things if something doesn't go as planned. They would reference that they work with the local Apple Store, but I spoke with the Apple Store and they have several customers come in after poor third party replacements and service.

Briana is the best in the business. She understands how to get to the bottom of things and how to…read morebe precise... all while having a smile on her face. She should be moved up the ladder if she so pleases and that's coming from someone with 25 years of hospitality under her belt

Hands down best customer service with Vy and Myra! Had a long complicated issue with Verizon not…read morereleasing my number lock to transfer over to AT&T. Very patiently navigated Verizon customer service for me. They also carefully considered my 80 year old mothers phone on my plan (she lives in another state) and how she would be able to get her new SIM card (her phone is an iPhone 8 and doesn't do eSIM). Bottom line, if you want full attention of a real human and be able to leave satisfied, this is your store! Highly recommend.

Even though my phone was not able to be fixed, UBreakiFix was a good…read moreexperience and I am glad I went. After a short wait, I was able to explain the issue to the technician who clearly explained repair mode and then went to do a diagnostic. The store is small but there are several chairs where you can sit and wait. The technician was patient both in listening and explaining. When I get my next phone, I hopefully won't need UBreakiFix but it is good to know it is there in case I do.

I came to uBreakiFix because my laptop lost wifi connectivity and my cousin said it was due to bad…read morenetwork card. I was greeted by Julio, and I was explaining my situation he suggested he knew what the issue was before I could finish or show him the error message I received. He was fairly certain my drivers needed to be changed. He took my laptop and in less than 10 minutes he returned showing me the problem was fixed. I was skeptical, especially since fixes my cousin and myself performed showed success until reverting back. He charged me $20 (it was $30 but I had a $10 coupon) and said if I had to come back for further service it would be applied to any repair charges. Of course when I got home the wifi was not working again. Upon going back, I was met with someone else whom I had to explain the situation to. He suggested I buy some device to determine what the issue is and go from there. I said no, I'd rather they perform any checks without me having to come out of pocket for it. A few days passed and I called for an update, and they confirmed I indeed needed a new network card. What was supposed to come in a few days turned into a week and a half of me calling for updates until the part finally arrived. When I went to pick it up, they wanted to charge me $120 instead of the $100 I was quoted until I mentioned I already paid $20. They initially told me I'd have to pay $60 for a diagnostic fee as well, but they never brought that up again. I received a 15% off coupon they emailed me after my 1st visit, which they applied. I appreciated them fixing my laptop, but they need better communication/customer service training here.

Extremely honest and friendly owner. He went above and beyond with my phone repair. I definitely…read morerecommend. Its in the back of the store with a waiting area.

Not to be confused with the Cell Phone Ripe-pair Center, which also sells fruit…read more If you want a cell phone repaired, this is the place to come. They do it cheap and they're pretty straightforward and to the point about it. Much cheaper than any of the brand name stores - in fact far far cheaper.

I went to the Verizon store in Gainesville,VA today to upgrade my iPhone 8 to a 17 and do a data…read moretransfer. Your Associate, Masih, was extremely helpful and knowledgeable as he went through the process. Plus, he was very patient and thorough in answering all of my questions. I am 74 years old, and a Verizon customer for over 25 years, and have dealt with customer services in 4 different states. And I can tell you that Masif should be your model for exemplary Customer Service. Don G

This place is what customer service is all about!!!! Both of…read morethe associates, Humza and Nabeel are very knowledgeable, patient, and most of all single minded in providing excellent service. Don't go anywhere else if you want your wireless issues resolved in the best way possible.

3/28/23 Wow! It has…read morebeen years since I have been this Verizon store and my first time back the store is closed without any explanation. The area is developing fo the better, but this Verizon store associates are already in The Doldrums. Three other reviewers didn't have anything positive to say about this store either. I left Verizon for T-Mobile, but this store is close to home. I was going to buy merchandise for my phone, but this store bollocked it up. They also missed another chance with another customer while I was there. Guess I wasn't missing anything, because I got what I needed elsewhere. Who needs Verizon.

I called to have my service moved to a new address they told me November 27th from 11am-3pm nobody…read moreshowed up no emails until 6:30 pm I got a call from them telling me that my address already had Verizon service and I told them yes I know that, I wanted a separate service to the same address and that I told that to the person I spoke about moving my service to have it as a office type thing so I could have my service they told me that the person didnt put any of that in the notes and that they needed to reschedule me to December 2nd from 5pm-7pm I said fine let do it then...guess what? Never arrived again no emails or calls, nothing, nada.so I contacted support and they told me that my order is on hold even tho they already collected payment since the 30th of November and that I need to call tomorrow to schedule a 3rd appointment.i work from home dont have service since the 27th and I'm about to lose my job because you guys just dont want to install my service. Dont recommend this at all waste of time and money.

I bought a brand new phone, and today when I tried to get it activated, Verizon did something…read moremaking it impossible to continue my chat, to call them, and even to reach them on their website! In fact, even though my Verizon wireless service has no problems with the Internet, I am unable to make any phone calls to anybody. Why didn't they try to reach me when this happened? They knew there was a problem. I will try to reach them by email. UPDATE: They disabled their email support in 2018.

I hope this is taken in the constructive spirit I'm writing this in because my goodness. My initial…read moreinteraction with the staff here was me purchasing new phones. A young sales associate assisted, he seemed to be in a hurry, told me how his baby mother trapped him (TMI). We didn't even know the transaction was over, he just walked off. They sent the kit for me to trade in my old devices to an address I haven't lived at for YEARS because he didn't even bother to verify my current mailing address. I went back to the store thinking I could just trade in my devices when another sales associate gave me the wrong shipping label, so I am glad that I caught that before mailing my devices. It has been very frustrating just trying to trade in devices and part of me regrets ever switching service to this provider. I think there needs to be more attention to detail from the employees in this store.

Cyndy's Bottom Line: Excellent iPhone repair service and technical advice! I highly recommend…read morethis company! Bao is professional and provides excellent technical expertise for iPhone repair. Bao is very honest on his assessment and will provide the best solution. I was so ecstatic that he saved my iPhone! My hero! :) Please note payment is made by cash, check or PayPal. No refund. Mahalo for the excellent service!

I've always had great service and great communication here. While it may look small and cluttered…read more- they've got a system going.

12/28/19 I have driven by this place many times, but have…read morenever set foot inside the place. Today; however, I am not driving, I am on foot. Since I have time to kill, I decided check out the shop. The guy I met, informed me customized jerseys can be made here. He was looking at my Baltimore Ravens gear when he said that. They sell cell phones at a cheaper price that getting it at a retail shop. No middle man. They also but back phones some types of phones. Check with them to find out. The experience was nice. I might return here.

Terrible service. I didn't like the employee's attitude. He said "cash only" I said I don't have…read morecash he was like "too bad" instead of signaling to me that there was an ATM right behind me. Will not come here again!