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    T-Mobile Authorized Retailer

    3.0 (22 reviews)
    Closed • 10:00 am - 8:00 pm

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    1 year ago

    Why that lady in there have such a nasty attitude!!!! Everytime I come in there! Rude. Just horrible customer service.

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    Review Highlights - T-Mobile Authorized Retailer

    “He even went as far as to print me instructions in a word document that I could take home to back up my icloud and transition to my new phone.”

    Mentioned in 3 reviews

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    Mr Fix - Phones, Computers, and More - iPhone logic board micro soldering repair in real time while you wait.

    Mr Fix - Phones, Computers, and More

    4.6(26 reviews)
    1.3 mi•Falls Church City

    Fast and great prices, other guy down the street wanted more and could not fix in the evenings.read more

    Update: I was not contacted by the owner, and I have texts from the business refusing to refund the…read moreservice. They originally offered to refund the labor only or replace the part again, but after two failed installs, that wasn't a good resolution plan. I was able to get an approved dispute with my credit card company and was fully refunded. A reply to my review making it look like there was an attempt to refund me isn't transparent. Again, sometimes it's best to measure a business on what happens when something goes wrong, not just when everything goes right. A true measure of a business is how they handle things when things go wrong. I want to start by saying the actual service experience was good. Fast turnaround, friendly staff, and when my first screen replacement had dying pixels, they replaced it under warranty without any pushback. That part of the experience deserves credit. However, the second replacement screen was also defective. Graininess in low light, visible dark spots, and the screen would go completely black during phone calls. At that point I asked for a refund rather than a third installation, since I'd already spent enough time and didn't want to gamble again on the same part. This is where I think the real test of a business happens. Anyone can deliver good service when everything goes smoothly. What matters more is what happens when it doesn't. I had an independent diagnosis from Apple confirming the display issue, and the shop initially agreed to a refund on the condition that I return the old screen. The problem was that Apple, who repaired the phone separately, retains all replaced parts as their own property and doesn't return them to customers, a policy I confirmed directly and documented for the shop. In the end, the shop declined to issue a full refund and only offered a partial refund for labor, even though the part itself was the source of the defect, not the installation. I came into this wanting to be fair, and I gave the business multiple chances to resolve it. I think it's reasonable to expect a full refund when a product fails twice, especially when returning the part wasn't even possible due to circumstances outside my control. I'd recommend this shop for routine repairs based on their speed and friendliness, but be aware of how they handle things if something doesn't go as planned. They would reference that they work with the local Apple Store, but I spoke with the Apple Store and they have several customers come in after poor third party replacements and service.

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    Mr Fix - Phones, Computers, and More
    Mr Fix - Phones, Computers, and More
    Mr Fix - Phones, Computers, and More

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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    3.7(94 reviews)
    1.3 mi•Falls Church City
    •$$

    Even though my phone was not able to be fixed, UBreakiFix was a good…read moreexperience and I am glad I went. After a short wait, I was able to explain the issue to the technician who clearly explained repair mode and then went to do a diagnostic. The store is small but there are several chairs where you can sit and wait. The technician was patient both in listening and explaining. When I get my next phone, I hopefully won't need UBreakiFix but it is good to know it is there in case I do.

    I came to uBreakiFix because my laptop lost wifi connectivity and my cousin said it was due to bad…read morenetwork card. I was greeted by Julio, and I was explaining my situation he suggested he knew what the issue was before I could finish or show him the error message I received. He was fairly certain my drivers needed to be changed. He took my laptop and in less than 10 minutes he returned showing me the problem was fixed. I was skeptical, especially since fixes my cousin and myself performed showed success until reverting back. He charged me $20 (it was $30 but I had a $10 coupon) and said if I had to come back for further service it would be applied to any repair charges. Of course when I got home the wifi was not working again. Upon going back, I was met with someone else whom I had to explain the situation to. He suggested I buy some device to determine what the issue is and go from there. I said no, I'd rather they perform any checks without me having to come out of pocket for it. A few days passed and I called for an update, and they confirmed I indeed needed a new network card. What was supposed to come in a few days turned into a week and a half of me calling for updates until the part finally arrived. When I went to pick it up, they wanted to charge me $120 instead of the $100 I was quoted until I mentioned I already paid $20. They initially told me I'd have to pay $60 for a diagnostic fee as well, but they never brought that up again. I received a 15% off coupon they emailed me after my 1st visit, which they applied. I appreciated them fixing my laptop, but they need better communication/customer service training here.

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    uBreakiFix by Asurion
    uBreakiFix by Asurion
    uBreakiFix by Asurion

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    Verizon - 3/28/23 First time coming back to this store to buy some merchandise for my Samsung Galaxy  and this place is closed with no explanation.

    Verizon

    1.0(4 reviews)
    1.1 mi

    3/28/23 Wow! It has…read morebeen years since I have been this Verizon store and my first time back the store is closed without any explanation. The area is developing fo the better, but this Verizon store associates are already in The Doldrums. Three other reviewers didn't have anything positive to say about this store either. I left Verizon for T-Mobile, but this store is close to home. I was going to buy merchandise for my phone, but this store bollocked it up. They also missed another chance with another customer while I was there. Guess I wasn't missing anything, because I got what I needed elsewhere. Who needs Verizon.

    I called to have my service moved to a new address they told me November 27th from 11am-3pm nobody…read moreshowed up no emails until 6:30 pm I got a call from them telling me that my address already had Verizon service and I told them yes I know that, I wanted a separate service to the same address and that I told that to the person I spoke about moving my service to have it as a office type thing so I could have my service they told me that the person didnt put any of that in the notes and that they needed to reschedule me to December 2nd from 5pm-7pm I said fine let do it then...guess what? Never arrived again no emails or calls, nothing, nada.so I contacted support and they told me that my order is on hold even tho they already collected payment since the 30th of November and that I need to call tomorrow to schedule a 3rd appointment.i work from home dont have service since the 27th and I'm about to lose my job because you guys just dont want to install my service. Dont recommend this at all waste of time and money.

    T-Mobile Authorized Retailer - mobilephones - Updated September 2026

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