1. T-Mobile Authorized Retailer

    1. T-Mobile Authorized Retailer

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    Franklin, KY

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    T-Mobile Authorized Retailer

    3.0 (2 reviews)
    Closed 12:00 pm - 6:00 PM

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    AT&T Store

    AT&T Store

    1.8(4 reviews)
    1.0 mi

    Terrible service. Less than competent staff, and not helpful at all. Have tried multiple times to…read morespeak to the manager, asked when he would be there, went back today when COLE told me he would be in, and got told by COLE that he never told me that and he wouldn't provide me with the mangers number to speak to him. This place might as well close, they can't seem to get anyone there who knows what's going on or can help you with any issues.

    AT&T as a company is certainly no 4 star service provider. Try dealing with them by phone or…read morelive-chat on the internet and you're likely set for hours of back and forth conversation to resolve the same problem you've had at least twice before. However, I've been an AT&T customer for phone at least 15 years and for cable and internet more than 3--they just happen to be slightly less crappy than their competitors (namely comcast) in terms of customer service and pricing structure. Anyway enough of that--the 4 stars here is specifically for the customer service and ease of making a few transactions my with my recent shopping experience at this store. The young man who helped us quickly greeted us within moments of entering the store (on a Saturday no less). He then listened to our full inquiry and helped us with both of our cellular purchase needs. He didn't try to up-sell us or deflect us. He didn't condescend to us in any way. The prices we were presented were fair and we happily paid them. He helped set up our new products and install safeguard mechanisms. He did a full bill review and found line-items we had been charged for (without knowing or needing) for years. As the store filled up he and his coworker assisted each person on a first come first serve basis to the best of their ability and though we hated spending time out on a nice Saturday morning in the AT&T store we were happy to get what we needed taken care of efficiently and fairly.

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    T-Mobile Authorized Retailer - mobilephones - Updated September 2026

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