Ok story time: The…read morestaff was unhelpful. Now this was several months ago so that staff might have been let go by now and new employees revolved in. My phone was completely dead/broken and I went there hoping I could understand my options for upgrading. However I was not the account owner/admin so they couldn't help me until I was one. That I understand, but they gave me zero help on how to do that. I had to then use there sample phones/computers to google how to do it while the guy "helping me" just stood there on his phone. After googling it and performing the actions needed, there was some glitch that wouldn't update me as the account owner on their end. Despite saying on my end saying I was. Again, understandable I know there are policies they have to follow. But what frustrated me was this guy offered zero help on anything. I had to google it myself on their computers and tried to figure it out. After about an hour of this I gave up. The guy was also clearly mad I was "wasting" his time. He could have saved me 30 minutes. And yes I did ask him for help but he just said I only know how to do it on the app (which of course wasn't working) the other staff members were clearly confused why he wasn't trying to help more. As I was walking out, I heard one of the other employees ask the guy "well did you tell him about the trade-in deal he could have with his phone?" And the guy just said "nope." I ended up calling the helpline the next day and got my answer on my trade in options within 30 seconds. That's all I wanted. I wasted an hour of my time because this guy either didn't know anything or was just lazy. I don't remember his name, but he was larger, bald, with a beard and glasses. Pretty generic description lol but maybe that can help with the feedback. Really frustrating day and I will not go back to this store or a Verizon store if I can help it

Brooke (and every employee working today) handled a VERY difficult client with class and respect…read more They got the issues resolved despite the disrespect they received. I would highly recommend any of the employees and this location!

They flat out lie to you, and they don't tell you what they are going to charge you for so that you…read morecan make an informed decision. They basically rip you off! They made me write a check for $202.84 yet haven't given me a receipt for what its for. My first bill was over $242.00. They also double bill you; payments due on 10th, but they another payment out on the 22nd of the same month. Now I'm being charged and extra $23.01 because they claim I was over credited. Price lock is a lie. I need to see a lawyer.

If you want to be talked to as if you're an idiot by their manager this is the place for you…read more Extremely condescending. Was going in to switch over all products from AT&T but just can't spend my hard earned money where I'm treated so poorly. Joshua

Jonathan and Ian were wonderful. SO patient and helpful. My elderly father refused to get a cell…read morephone and after decades of us trying, these guys actually convinced him to do it. We cannot thank them enough!! And we cannot recommend this Verizon store enough!!!

I'll just start off by saying Lindsey is the absolute best. We went to a different location in…read moreLebanon and it was the worst experience we've had at Verizon. We decided to check out this location to see if they could help us out and we're so very thankful for Lindsey. We were in n out faster than anyone else and she was a super friendly worker!

Had a wonderful experience at the Hermitage Verizon store. Therese was able to answer all my…read morequestions. She has sold me my last 2 phones. It is nice to have staff help you that you have a history with when you return to Verizon at Hermitage.

I don't understand why Verizon hire people that have no clue about customer service! In two…read moreseparate occasions i had the worth customer service ever! Do train your people to at least know that we, the customers, are what keep this place running.

Popped in today for a new charger cord. I was quickly assisted, she even took it out of the case…read morefor me since I needed to use it right away. Thank you

Dishonest business practice doesn't begin to summarize the approach here. Took my phone and told me…read morethey would provide an $800 credit. Two days later text me to say they could do $400 after selling me the 12, an upgraded plan to make it possible, and all the equipment to go with it. Also went as far as telling me that I had to buy a new charger block because you can't use the old lightning charger without damaging or overheating the phone. Instead of making it right after I upgraded my plan and bought all of this they insist nothing can be done. Do not trust TJ or the manager John Dyer. They will lie in more ways than one to get your dollar. I've never had to write a post like this but don't want someone else to have to deal with this!

Ronnie was so helpful and great. The service was amazing and was a great experience switching my…read morehusband over to my plan with them.

Horrific customer service. I'm going to sue Verizon. After you buy your phone here it's all A.I…read more and you will get the same A.I. operator who will say 'What can I do for you?" and will never stop. The A.I. will say 'Sorry I didn't get that. Please repeat your question.' OVER AND OVER AGAIN.

Nice folks who got everything done efficiently! Just got a new phone, and they were great. Not my…read morefirst time there, either.

Terrible customer service. Needed help setting up a new phone but they didn't even help me set up…read morethe phone properly. I had lost all my previous texts and photos originally. I had to make a separate trip to the Apple Store to have them fix it properly. The employees seemed annoyed at every question and it felt like I was being rushed out of the store.

I had an awful experience at this Verizon store. Four months ago, I purchased new phones under a…read morepromotion that clearly stated free devices with no trade-in required. The promotion never applied to my account, so I went back to the store last month to have it fixed. Instead of resolving the issue, they incorrectly applied a completely different promotion that required a trade-in, which caused an extra $366 to be added to my bill. When I returned to the store to get this sorted out, the staff showed no interest in helping me. They would not take the time to investigate why these unexpected charges appeared and instead talked down to me, trying to confuse me and wear me down until I gave up and left. The manager, Quay, was especially dismissive. Rather than fixing the problem, he tried to convince me that the incorrect charges were valid, even though they were clearly the result of their mistake. It is clear to me that they misrepresented promotions to earn my business and later did everything they could to avoid taking responsibility. Ironically, when I called Verizon's customer service line, the issue was resolved in five minutes, something the store could have easily done if they actually cared. If you value honesty and good customer service, avoid this location at all costs.

I had a great experience buying a new iPhone thanks to Gillian, she was able to get me an upgraded…read morephone while paying less than I currently do! Very kind and helpful