1 day. 3 visits. 3 different people. 3 different answers. Passed around like a hot potato. Seems to…read morebe a training issue at this location. The team at this Verizon were not aligned in the slight and blamed Verizon's "system" for being unable to quote me the different options. Most likely true. I will not reveal names since it's not their fault for lack of training when they're trying to get a paycheck. This is a mgmt / training issue.

I was very impressed with the gentleman who helped me with getting an…read morei-phone through Nebraska Public Service Commission. I would say that his explanation of the phone was clear and simple. I appreciated his customer service. Thank you. --L. Meyer

I was in 2 different Viaero stores in a 3 day span for problems with my phone. Of the 2, I was in…read morethis store twice and never felt that I was being difficult or that "annoying" customer. They helped me work through the phone problems even though it was the actual phone and not the cell service itself!

From the owner: Viaero Wireless of Grand Island, NE provides you with the most reliable wireless/broadband…read moreservices, keeping you connected to your neighborhood, North America, and the globe. We bring you the best customer care and the latest phones. Stop in today!

I hope to never need your services ever again. I have had to have two previous screens replaced on…read morethe same phone. The third time both front and back screens needed to be replaced. I waited 6+ weeks for the screens to come in. This branch seems to prioritize items at snails pace. I also found this branch to be quite unprofessional. If you cannot reach anyone via phone the mailbox is full and no messages can be left. I had to be very proactive and drop by once a week to check on the status; only to be told the parts were backlogged for another week. I finally gave up and returned to my provider to switch my phone out for a different brand.

The actual repair of my Apple Watch was fine. The issue I experienced was that when I called to…read moreschedule the repair I gave the incorrect model of my watch. I called back and my call went to voicemail where I gave the correct model of my watch so that the correct face could be ordered. Several days went by and I did not hear back. I called back and was informed that they ordered the incorrect face for the watch. They didn't get my voicemail because, "the voicemail isn't set up on the phone." They ordered the correct face and I had to wait another week for it to arrive before they could repair my watch.

Was in Grand Island for work training sitting in the hotel and my phone stopped working. Ran over…read moreto this store quick and it was close to 6 and they close at 7. Long story short my SIM card stopped working and he got me right in and took care of me issue for me! Forgot his name but awesome service and great work! Thanks so much!

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

These guys are the epitome of "service"!! As I am handicapped, I called ahead, talked to a Tech…read moreabout my needs, and in a few days dropped off my laptop. the staff came out to the car to receive my computer so I didn't have to unload my wheelchair, etc.!! A phone call a couple of days later the Tech gave me the "run down" on the repairs, the cost [was way lower than expected].. I called again, [easier than driving 50 miles!!], and was allowed to pay the bill, my driver will be able to stop and pick up my unit whilst I am in a medical appointment!! No extra trip needed, meaningful when you depend on public handicap transportation services!! THESE GUYS ROCK!!

From the owner: Sometimes dealing with computer and technical problems is too much of a headache. At Computer…read moreConcepts Inc, a computer store in Grand Island, NE, we understand that you have too little time in your day to wrestle with technical problems. Our team of experts can tackle issues such as virus and spyware removal, network security, commercial systems, and more. We also sell top laptop brands, such as Acer, Lenovo, Intel, Microsoft, and TP-Link. Contact us today to see how our computer store near you can help!

I currently have this terrible service and am going to switch to another provider. After diagnosing…read morethe problem with my router over the phone, an appointment was scheduled. Nobody showed up. I spoke to the service agent directly and he agreed to come check it out. Nothing. I left a voicemail the next day and heard nothing in return. I scheduled another appointment later in the week and an appointment was scheduled for the next day. Nobody came. I have internet TV and this is March madness weekend and I am a guy, so I feel like I am being tortured in the medieval ages as I cannot watch the games in the comfort of my own home. I don't know which person to blame for these errors but ultimately it is the company that holds responsibility. I hope I never have to deal with this terrible company again.

I have called them saying I'm having trouble hooking it up and getting it going. After two months…read moreof not having internet connection. They are sending someone out. Anything they do on the outside to get it to work they won't bill me. Anything inside they need to do They are billing me. I feel like the customer service suck.

Beware of prepaid service! Totally not given priority and I am regretting my decision to switch…read morefrom post paid (more data for less money should have been my red flag). Multiple calls in and no resolutions, I decided to stop at local store and see if I could get anything changed that would improve my poor service ( text messages not going through, unable to make calls, no service at festival when there was a huge US Cellular van and tower brought there). Johnny at the local store was awesome and spent a lot of time going through and checking settings and putting in new SIM card, service has worked way better since then! Local store and Johnny deserve 5 stars, US Cellular prepaid service deserves 0 stars!

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.