They sold me a factory defect and after 70+ days of trying to get it resolved, I was told I'd have…read moreto pay to get it exchanged. I'm still paying for the phone, I've only had it and Verizon since April 1st, and noone has been able to help me fix the issue. The two that work at this particular store are horrible when it comes to helping the customer post sale. I was treated rudely and told I would not be leaving today with a new phone. Then she just walked away. Both her and Caleb ignored my presence for the remainder 30 or so minutes i was sitting there, trying to resolve my own problem. There were no other customers. When I walked in she was condescendingly telling an elderly gentleman that she tried to help him for six hours, in which he smartly responded, "I was here those same six hours", and walked out. Ma'am he is your elder, as i am. A little respect goes a long way. I went in looking to resolve a problem, not be treated rudely, and watch others receive the same. I'll never go in this useless Verizon location again. Edit* Hour and a half later, I have a new replacement phone on the way. Little girl, you just didn't WANT to help. They informed me that you COULD'VE done the same thing, you just chose not to. (Side-edit*ing this on my NEW phone, turns out I was right and it WAS a factory defect you sold me, as this one works perfectly, AND it's in the color I originally wanted, that you said you had in stock on the phone but failed to provide in person.) Clowns. Great customer service to get me signed up though, y'all must work on commission. Must be the limit of y'all's expertise, what you offered me. Sad. I feel for you both in the real world, and whoever has to deal with y'all. I'm sure you're less than tolerable, to say it nicer than what I was treated. I'll never step foot in this joke of a location again, and the manager you said you didn't have, I'll be talking to her momentarily. - Karen Edit AGAIN* Don't be fooled by their response. I reached out per their request, which only wasted more of my time with no resolve. The money I pay is not worth the treatment I received, I can easily go to a different carrier. Verizon is gettin too big for their britches.

Negative - negative - negative, that is how I would rate my experience with this store. Extremely…read morepoor service - poor communication - the phone was fine it was the manager Joni that made this a NEGATIVE Experience in so many ways. Do yourself a favor, drive to the Stockton Hill Verizon store, it's only a couple of miles away. I am an over 10 year subscriber to Verizon but will probably find another carrier after this. Hopefully someone reading this prior to going in that store will take a little more time and drive to the other Verizon store.

Took my 77 year old father here today to get a new phone and switch to this service. I Was told my…read morefather, who has numerous health issues including difficulty walking, could not use the restroom. When I explained the unique issues he has the representative not only became nasty with us but refused to help us in any way. NEVER GO HERE. THis unprofessional rude young man, Riley. Who CLAIMED to be the manager is a power hungry INHUMAN thing and he does NOT care about people, customers or APPARENTLY even Cricket, who should have had a new customer today.

I stopped by the week of Apr. 25, 2022 to ask questions about changing my carrier to Cricket. My…read moreneighbor and his wife have Cricket service and nothing but praise for the company. The two ladies at this store are outstanding. They answered every question I had about changing my carrier to them. They were polite and extremely knowledgable about the service and its products. I did not change on this visit, but will go with this company in the next week or two. My current carrier lost service for 1/2 a day in April and when it was restored, I could not make outgoing calls on one of my cell lines. As much as I despise cell phones, it is impossible to survive without one in this time of our lives.

One person who trying his best but having only one person on the floor not reasonable. This…read moresquarely on the owners fault hire more people and schedule people. Instead of keeping waiting customer waiting.

Worst customer service I have ever experienced, the people that work there have no clue what they…read moreare doing if you ask a question lol they will not know how to answer. Go to Metro so much better.

At 1:10 PM, 9/20/25, I entered the ATT store located at 3880 Stockton Hill Rd Ste 101, Kingman AZ…read more86409 to return an IPhone 14 Pro Max as a trade in on a IPhone 17 Pro Max.  I had received a return shipping box/label from ATT and packaged the IPhone 14 in it.  I was approached by an employee, "Jordan," and I explained my purpose.  Jordan opened the return package, tearing the UPS shipping label in half while doing so.  Jordan continually asked me why I was returning the phone.  At least three times, I explained that I was turning the phone in as a trade in.  After tearing open the return box/packaging and destroying the shipping label, Jordan told me that he could not accept the trade in phone and that I would have to call ATT to issue another shipping label.  I asked him to contact ATT since he destroyed the label.  Jordan became aggressive and refused.  I requested to speak to the manager of the store.  Jordan stated that he was the manager and he requested me to leave.  Jordan refused to provide his last name.  I attempted to take a photo of Jordan with my new IPhone 17 for future identification.  Jordan aggressively stepped toward me and grabbed the phone from my grasp.  He told me that I was trespassing and was not allowed to record video.  I asked if he was stealing my new phone in addition to destroying my shipping label.  He allowed me to take my phone back and I did take a photo of him prior to him being able to grab it again.  Ultimately, I left the store.  This event was witnessed by other employees and customers in the store.  It is an accurate account of events.  If ATT and/or Prime Communications have any interest in contacting me, please feel free.  Jordan was extremely unprofessional, confrontational, and actually physically assaultive.  I doubt this is the customer service image that is preferred by ATT/Prime Communications.

I've read the reviews for this store and as of right now December 2021…read more the level of care at this location was excellent Melanie is an excellent Sales person very patient very empathetic and very accommodating and a true asset to this location I highly recommend anyone reading this review take my suggestion very seriously don't be discouraged by the previous reviews you will not be disappointed

t-mobile in kingman arizona is without a doubt!!!! the worst i have ever been ripped off!!!! go to…read moreverizon or you will be sorry! they do not employ enough people or they will not answer their phone if you call them. i dealt with bailey i now have a bill that's well over $350 for just the internet. evidently if you walk into the store cancel your service. I will be using the recent; FTC Action Against Vonage Results in $100 Million to Customers Trapped by Illegal Dark Patterns and Junk Fees When Trying to Cancel Service As precedence to sue them. If you would like to read the full article on the FTC against Vonage which I have also filed with the FTC against T-Mobile which you're going to see them get the living crap suit out of them just like what happened to Vonage. https://www.ftc.gov/news-events/news/press-releases/2022/11/ftc-action-against-vonage-results-100-million-customers-trapped-illegal-dark-patterns-junk-fees-when-trying-cancel-service

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Absolutely the best around. I had a screen simply stop working that was previously repaired by…read moreVerizon through Asurion. I brought that phone, frantic, to John at Reconnected. I need my phone to unlock many parts of my remote job through multi-factor authentication. The thought of being without it through the Memorial Day weekend was overwhelming. John began by RESISTING the repair because screens are pricey and I may have been able to get it "free" through Asurion. He offered to diagnose, and used his own stock to test whether a new screen would fix my problem. He really wanted me to try to not spend all that money... so offered a "rental" to get me through. He again did everything he could to not charge extra, and helped transfer by hooking up that spare (new!) screen he had temporarily to access my broken phone. I walked out with my rental, and Verizon continued to disappoint. There were issues at Verizon with enabling the spare phone, so I returned near closing time to tell John I just needed to pay for the screen. John insisted on applying the rental money, having only had it for 2 hours, to the screen replacement. There is no doubt this company cares about its community and doing the best job without charging more than necessary. When my repair was done, John stayed late to do the work for another family who showed up during my repair before closing. John then recommended a better insurance than Asurion that would have solved my issue without dealing with Vegas and Verizon.

I bought an Ampsentrix 20W charger and USB-C cable here. I was initially quoted $75, then $50, and…read morefinally $30 for the same items. Five minutes after purchasing, I asked to return them and was told accessories are non-refundable under their policy. I understand they have a no-return policy, but the dramatic change in pricing left me feeling very uncomfortable with the transaction. I recommend customers compare accessory prices before purchasing

i received a add form optimum internet for $25 per month internet…read more went on line to check it out, after getting all my information they said it would cost $35 per month i decided i did not want there service, did not order it never received any service, when the delivery truck tried to drop of equipment i refused it called them told i did not order service and would not order it after many calls from optimum and hours on the phone over two month period they are charging me monthly bill for service that has never been provided they still will not correct the issue, now want late fees and the bill continue to grow they will not stop billing "optimum has never provided any service or equipment to us" they keep telling me the billing will not stop until i cancel the account asking me for account number and for personal information. i dont have account number, i never had a account. when i tell them that they say nothing they can do and if i dont give them the information they want the billing will not stop today they added another $35 plus late fee

If I could I would give this company a minus. Our Internet…read moreand phones won't work where we live, had 2 techs out within 2 wks of each other still won't work. They will let us return the box for the internet but not the phones. They want to offer you free months worth of phone service even when they know it won't work and when you say no they argue with you. This is by far the worst company I have ever dealt with and I'm 66 yrs old.

I was making my way home to Vegas though Kingman with an iPad that worked fine but had spidered…read moreglass. I googled repair and this place came up. Ken replaced the glass with a black boarder as requested. Then he broke his last black boarder by the power button, I of course agreed to pay his original asking price $95.00 for a white boarder piece of glass. When I got home 117 miles away I discovered the wifi was not being picked up though out the house as it always had before. I needed to be right next to the router. I called Ken and he said the antenna is very delicate and is located next to the power button. He guessed he broke it when he broke the last black border glass in his inventory, hanging me with white and nearly no wifi ability. Rendering my iPad worthless as I use wifi all day at work. I took the iPad to iRepair on Spr Mtn in Las Vegas. They charged $64.00 to take Ken's white boarder glass off and replace the antennae. I texted a copy of the receipt to Ken and he broke off all contact. No refund. No response.

I went to him because he was the only place in Kingman that worked on the charging ports of…read moreandroids and I have to tell you it was not a very good experience I ended up paying for a charger that I did not need ( he told me I was just placing a deposit on it. ... yep. . Stupid me. .A used charger for $45) and then he was trying to gouge me for the replacement part for the port..which took 9 days to get..not the two he quoted... when I told him just to forget it and I would pay for the item that he had to have specially delivered I told him if he s h old me the en voice I would pay for it and he could give me back my 45 bucks for the charger ...He stated he didn't have the en voice but he knew it was 30 for the part....The part was less than 2bucks...on the internet....please...stay clear of him...I realize we don't have a lot to choose from in Kingman but we don't have the money to throw away... Lil Kim gets one big star only because I cannot give him 0

The previous review, WOW where do I start? I LOVE STUPID PEOPLE; they make the average person look…read moreand feel intelligent. First Mohave is owned in a partnership with Verizon as a third owner, google it. Second they have a roaming agreement in place with Verizon, so Mohave Wireless Ltd gain revenue as Verizon customs use their service. Why would they block it? ...I'll tell you why slow kid, you did not pay your bill. PAY YOUR BILL Here is a little plug for Mohave Wireless- They have the absolute best service in the entire county. Mohave wireless has the best customer service since all the reps are employed in the county and use the service. Surprise, Mohave Wireless has a better data speed rate than all carriers in many larger markets... free info, look on line, Google other carriers speeds in Phoenix for instance or Las Vegas and then Google Mohave Wireless data speeds for anywhere in the county.

Here's a good scamming company. I am a Verizon customer, visiting Lake Havasu. It appears these…read morepeople really don't care for Verizon customers. Nevertheless, they made sure my data service was blocked while I was out here. Personally, I don't care who this Mohave Wireless is, and their financial aspirations really don't concern me at all. If they have some kind of beef with Verizon, that's their problem. Nonetheless, I know who they are now, and would like to post this as a word of warning to Verizon customers travelling through the area.