I was a bit hesitant about returning to this AT&T store. Our last visit wasn't very pleasant or…read morehelpful. The guys seemed rushed and not customer friendly. It wasn't horrible; however I wasn't to leave and not go back. Hubby convinced me to return. I agreed only 10 minutes then we were out! What a pleasant surprise! The two young ladies were very attentive! They listened to our concerns and offered solutions as well as the best packages to fit our needs. We ended up with two new devices and felt more confident with the entire transactions. We will do business again with them! Kudos for the excellent staffers! A job well done!!!

I placed an order for two 17 pro max on line after receiving an offer to upgrade for a small…read morepayment per month. I placed an order that was accepted by on line computer so it knew what I was expecting to pay. now they are refusing to accept trade in offer that I received. I will not pay that much for any phone. I would not have ordered if i knew they were not going to stand by accepted online order. I just want to gett out of this sorry I even signed up. They breached the contract based on confirmed order I have..... no customer service, on hold for ever. no one will admit their computer made mistake (they actually changed the plan after i placed my order) I was told on 18 Dec 2025.

I went to the AT&T store in Palm Coast, and was so impressed by Margaret Morrissey. She is the…read more manager that helped me switch carriers since T-Mobile was not servicing in the area. I moved to. She was courteous, professional, and very helpful and fast. We had a small hiccup transferring one of the phone lines and so she came out to my house after work to finish setting up the account. She went above and beyond, and I am so thankful for her help and time. Tania Laney

Well, Goodbye, AT&T. After more than 30 years with AT&T under a few different phone numbers, and…read moreeven internet, I AM DONE. They kept upping my mobile bill by increments of $10 to $12 and $15 every few months. For one line I was now paying about $80, for nothing special. As a teacher, they gave me a whopping $5 discount. The latest insult in a long line of tolerated insults was to tell me that if I let them have access for auto pay to my banking account (and not through my credit card) they would give me an additional $10 off if I also included paperless billing too. Reluctantly I did do this; I should have listened to my gut. After signing up for this and then getting my next bill which was only $10 off the engorged rate I had been paying, versus what it should have been - almost halfing my bill (with the other discounts they had promised)-I called them and like they've told me many times before, they had no notations about my last 3-hour phone call to them when this deal was approved by their representative!!! . I'm so tired of the representatives telling me anything they can to appease me and then never putting the order through. No more. So I fired them and went to another carrier and got the exact pricing I had asked AT&T for. Here is the final caveat: when I canceled them, and they sent the code so that I could move my phone to the new carrier, they completely automatically wiped my account away - out of everything with AT&T like I had never been with them. And so, I could not delete my auto pay! Tip for future enders-- When you call AT&T after you cancel with them, their AI pretends they don't know you and have never heard of you and they will not let you ever talk to a live person. SAME WITH THEIR APP! SO CANCEL YOUR AUTO PAYS BEFORE YOU QUIT THEM. WHAT A NASTY COMPANY!

Had trouble navigating couldn't fast forward thru commercials didn't catch on with the DVR…read moreI guess I am used to AT&T probably my fault just didn't like it

The internet & cable are out AGAIN no storm. We work from home. Very unreliable, disappointing…read more Got an appoint 2 days from now. Message says out in our neighborhood. Neighbors have internet & cable. No real explanation. Everytime I see a commercial with their false stataements I want to scream.

I Spoke with some guy who had 1 year of tenure, told him I was interested in moving 5 voice line 3…read moretablets and 2 watches over. He tried rushing me off the phone before I told him I was interested in switching over. I gave him my first, last name which I had to insist because he was so busy never received a text or call, no way to bring customers in.

Extremely helpful and friendly. I went in on the Sunday after Christmas. Needed help with not only…read morea new phone but also help whether to switch from Android to iPhone. Service and customer appreciation couldn't have been better. Highly recommend the customer service representative that helped me, and the store! JDG

Demi was extremely patient and helpful. I'll be back for sure! I would recommend asking for her if…read moreyou need a phone.

This location is ridiculous. The reps are bantering back and forth about general,personal…read moresilliness--which means it takes forever! Today, the one guy was so rude and condescending. We are at another local office. Hope it is better. This crew looks pretty efficient. Just wondering why there isn't more trained help if we Sprint folk all need a new card.

The frustration with my smart phone was quickly resolved when I stopped in the Verizon store on E…read moreState Hwy in Palm Coast. Aimee Pierce was quick to resolve my issue while explaining the finer points of cell service and the SIM card. Professional and clearly knowledgeable, it was a pleasure to deal with her. Have no problem recommending this store and sales associate to current and new Verizon customers. Thanks Aimee,

Stopped by 5290 E State Highway 100 Palm Coast and was fortunate to have Aimee Pierce assist with…read moremy phone transition. She is very skilled and has the perfect personality for assisting with phone technology. I was very satisfied with her knowledge and assisting in transitioning to Verizon.

I brought my iPhone in to see if it could be repaired. Instead, I was advised to consider…read morepurchasing another one. New phones are costly and I actually liked the model of the phone I presently have. Upon further inquiry, I was told that I could consider a refurbished phone(same model as my original) and I could do it at a fraction of the cost of a brand new phone, so I did. Throughout the process of transfering data from my old phone to the new(to me) phone, Lacey was very patient and customer service friendly, despite hitting several snags along the way. Joe and Lacey were both very knowledgeable about their products and took care of several customers while I waited for my data download, showing great professionalism and passion for helping each one. They went above and beyond to ensure that I left completely satisfied. Thank you Lacey and Joe.

I brought my iPad Pro 13" M1 (5th Gen) to this uBreakiFix location through Asurion Home Plus for…read morewhat should have been a very simple repair. The device had a small spider crack in the screen after my dog knocked it off the couch onto tile. That was the only issue. The iPad was otherwise fully functional, including WiFi. What happened next was one of the most incompetent repair experiences I have ever seen. First screen replacement: They called and said it was ready for pickup. But when we got there, the replacement screen was defective and they said it needed to be replaced again. Not great, but mistakes happen. Not a single test performed, wasted our time. Second screen replacement: They called again saying it was ready. We picked it up and took it home. Within minutes it was obvious that the WiFi no longer worked at all. This was a device that had perfectly functioning WiFi when it went in. It couldn't see any wireless networks anywhere you took it. Clearly something broke between the 2 screen replacements. When I brought it back, the huge and ogrish "technician" (and I use that term lightly) immediately became rude and aggressive, insisting there was "no possible way" they could have broken the WiFi. This was said before he even attempted to diagnose anything. Instant blame game, saying "how can I even be sure it wasn't broken when you brought it here?" They then replaced the screen a third time. Meanwhile I opened a second claim through Asurion specifically for the WiFi issue that appeared after their repair as that is what Ubreakifix said to do (in a very rude manner). When they called me again, I drove back to the store expecting the issue to finally be resolved. Instead, the technician informed me he never even looked at the second claim and bluntly said: "I didn't break it and I can't fix WiFi." That was the entire explanation. No troubleshooting. No escalation. No attempt to make it right. So here is the outcome of bringing a fully working iPad in for a cracked screen: * Three screen replacements * Multiple trips back and forth to the store * Hours of wasted time * WiFi now completely broken * Staff that are defensive and dismissive * A second insurance claim ignored entirely * Zero accountability The device went in with one minor cosmetic issue and came out with a major functional failure that did not exist before their repair. If this location cannot handle a routine screen replacement without damaging other components, they should not be performing repairs on premium devices like an iPad Pro. I would strongly recommend avoiding this store unless you enjoy repeated trips, dismissive technicians, and leaving with a device that works worse than when you brought it in. I'll be canceling Asurion Home Plus, and never ever visiting a Ubreakifix again. Stay away, you've been warned.

Place is closed in the Cypress area..but call him up and he will get your phone in tip top shape!…read more He does amazing work!

I do all my tech business with Andre, the owner. I Recently bought my new iPhone and accessories…read morefrom him. Nicest guy. Explains everything with patience. Cannot beat his prices! I have tried other places over the yrs (I'm 77) but he is the best for buying new, or fixing old etc. He is the best. I wouldn't trust anyone else with leaving my laptop with etc. call him, you will be glad you did.