I just bought some stuff online for the holiday sale season and thought I'd stop in to pick up an…read moreitem in person. Maybe look around to see if there was any other deal to be had. How bad could it be? The answer is pretty dire. The parking lot was a nightmare, as this store is at the end of a row of stores with pedestrians aimlessly milling at their own pace through the single road to get there. Walking into the store, it was cavernous but really rather empty. Some of the carpet was messy, particularly remarkable when you consider the horde of Roombas and other similar devices that are in stock here; apparently they don't have one of their own. I had a few theoretical tech needs but couldn't find anything to meet them in stock. But whatever, I went to pick up the one thing I'd already bought. I opened my pickup email, and clicked a link. It told me to go to the checkout line. The checkout line was painfully slow, with a few people talking endlessly, in part about the store's rewards program and in part about other needlessly complex minutiae of their transaction. When the line in front of me didn't move for ten minutes and the other one did, I hopped over, but a *store employee* cut in front of me in order to use his employee discount to buy a bag of chips. Slowly. While chatting it up. Only after that did I actually get any service, at which point I was told that the line for pickup was a customer service desk elsewhere that wasn't immediately obvious. And only after another wait did I finally receive the singular item I came for and get the hell out of there. If this experience was supposed to compete with online shopping, this industry won't be around much longer.

It is impossible to contact the Best Buy in Roanoke, Va. I have been trying several times each day…read morefor the past 5 days to check on a work order. I can only contact a call center in a foreign country who provide no help or information at all. The only way to contact the store is to travel to the store during working hours to speak with a person. Preventing any contact is a terrible way of operating a business.

Needed an new phone and I stopped in the Towers Verizon store. Percy helped me out and explained a…read morelot to me, sometimes twice when I didn't understand. He was friendly and helpful all the way. Nice service. Made spending money easy and I got a new phone!! Daniel

Percy waited on us at the Verizon store at Towers Shopping Mall today. Percy seems to be very…read moreknowledgeable and is very pleasant and friendly to work with. I recommend that you ask for him.

Colton was fantastic! He was very forward about pricing and walked me through the entire process…read morestep by step. He was easy-going and friendly, easily approachable and really funny! I will be visiting him for help in the future!

The store was very nice and there were plenty of workers so we didn't have to wait long. John Melki…read morehelped us and was incredibly knowledgeable, patient and helpful. He spent a lot of time with us because we got four new phones and also a streaming plan. He helped us navigate all of the special offers to get the best deal for our family and then was so thorough in helping us set things up and make sure we understood how everything worked. Best "new phone" experience ever!

These folks were very helpful in getting my account reset to the way I wanted. Don't waste time…read morewith the phone based customer service. Walk in to this building and get what you need. Great job.

I've been with this store 4yrs now it has been the single most frustrating and expensive lesson I…read morehope no one has to experience themselves. They will lie about how much your bill will be again and again. Please for your own sanity get everything they say in writing with a notary it is unbelievable the amount of deception that I can only believe is policy at this point that goes on here...

US Cellular is not doing enough to stop Robo Calls 10-15…read morecalls a day. Like listening to Spotify or Pandora better get used to buffering no service. Over priced for poor quality service Customer service is like talking to a wall forget it!!!

Went for an oil change, waited over 40 minutes. In that time I called twice and was assured kindly…read moresomeone would come help me. A lady whipped up about 25 minutes in to my wait and ran inside, prompting my first call saying I was outside. They pulled her car into the bay and helped her first, and nobody came despite the person saying during that 1st call and one much later that someone would come help me. Nobody came or even took my info to let me go shop while waiting

I came into this Walmart on a Friday evening expecting madness within the store. It was pleasantly…read moresurprising to see the store so organized and put together. Although the candy aisle was lacking due to Halloween sales, The rest of the store was well-stocked and clean- not to mention the great view from the parking lot.

This is the laziest most unknowledgeable store I have ever been to. This store does not care about…read morehelping you, just about selling products. I wish I had read reviews about them before going in, but I will NEVER use this store again. I wanted to trade in my S8 for a S24. I paid them to transfer the data from my old phone to my new phone. As they were doing the transfer they told me I had too many photos and it would take a long time to do the transfer. They asked me if I wanted to finish the transfer at home. I said sure because I'd already waited an hour for them to do the transfer and it wasn't even halfway done. They showed me how to do the transfer at home, but did not tell me I would need to bring the phone back to get the trade in deal, and I left. This mess up was on me, because I should not have left when I paid for them to finish the transfer. When I went back within the hour because I could not figure out how to get the phones to transfer they told me the transfer had been completed. But when I left they told me it was not done... Do they not know when the transfers are done? Not sure where the miscommunication happened on that one. When I got home my Verizon account said I owed $800. I specifically told the sales associate multiple times that I wanted a phone that would be free with my trade in. After driving back to the store and asking why my account said I owed $800 when I told them I wanted a phone that would be free to me, they then explained that it would remain on my account until I traded in my old phone. Why did no one tell me this when I left with my two phones?? Then, after getting the phone my google started saying I had no available storage. My email is saying I will stop receiving emails in a week. The problem is I have deleted stuff in my Google drive 3 times and it still keeps coming back. I was hoping they could help me with that, but I should have known better than to expect an ounce of care from this store. I learned through the Verizon in Waynesboro that when the Staunton Verizon turned on my phone's backup to transfer things from my old phone to my new phone they transferred EVERYTHING, not just the photos. I then went back to the Staunton store, explained the problems I was having with storage, and all the sales associate I spoke with told me was "that's run through google, we don't know how to do that." I responded with "A Verizon sales associate doesn't know how to turn off backup on a phone?" He responded with "That is run through Google." When I tell you these people are doing the bare minimum I'm not kidding. They also signed me up for Disney Plus and other services without telling me I would have to pay after the first month. If you want people who actually know what they're doing, because clearly the sales associates in Staunton are just there to do the BARE minimum and get as much money out of you as possible, I recommend Verizon in Waynesboro, VA. They actually took the time to try and help me. If there was an option to give 0 stars I would.

the woman who checked me in and helped me was very pleasant and helpful. my phone was not charging…read moreand she diagnosed the problem and provided a fix. I am now fixing my problem thanks to her. I find that the women who try to help are better than the men. thank you for getting me back to using my phone