Go the Verizon store that is in the mall they are much friendlier and happy to serve us…read more Very poor customer service at this store I would not recommend anyone going here as they do not care about their customers. I tried asking a simple question and was given attitude like I was stupid well no thank you I will take my money somewhere else

Showed up at 5pm on a weekday to see about getting a new phone. They had 5 workers and 1 customer…read morein the store. After 10 minutes someone finally approached me and said he'd add me to the wait list. Like what? After 15 more minutes of the 4 other workers walking around, no one ever helped me. Left the building and will never be back. Terrible customer service.

Switching from T Mobile to Verizon was a nightmare. It took hours and multiple visits. The…read more"promotion" that drew us in to pay off our TMobile bill to switch was never done correctly and we were told incorrect information. After 5 months and multiple contacts, I had to resubmit all the info to Verizon and am still waiting. Asked to have the local manager call but 2 days later there has been no contact. Will never go there again!

Taylor Zieman was great. Quick, friendly, and very helpful. I read about Taylor on Yelp, therefore…read moreI went out of my way to see him. Well worth it! Thank you Taylor.

Company policy is to not maintain their lines. I asked them to remove tree branches on which their…read morelines were resting. Their answer was that if the tree services damaged their lines, the insurance for the tree service would have to pay Spectrum for the damage so they didn't eben have equipment to handle it.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 1213 Gilmore Ave. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Winona Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

We visited this store on Sunday, July 15, 2018. Katie, who was the only employee in the store, is…read moreawesome. My phone completely crashed and she took the time to get it up and running. She did not want me to leave the store until I was satisfied with the solution. I totally recommend going to this location if you want the superior customer service that Katie provides.

I paid for a Samsung watch 2 years ago. I have been paying for the service since. The watch doesn't…read morehold a charge for more than 12 hours anymore. I decided to cancel the watch from my account. They say I owe $83 as I still owe on the phone! That is not correct. I went to Verizon and the worker only had me talk to another worker on the phone. That guy did absolutely nothing useful. Waste of an hour.

Do NOT buy your phone from Verizon Onalaska. I purchased my last two phones from this location and…read morethey consistently provided terrible customer service. Their associates are dismissive and unprofessional. They do not take the time to assist customers. I bought a phone at this location a couple of years ago and the Rep was rude and would not take the time to show me the phone's features. The only reason I returned to the Onalaska store for my next phone was because I needed a replacement phone for a trip out of town and Onalaska was the only local store that had the phone I wanted in stock. Once again, the associate would not take the time to answer my questions about the functionality and features of the phone. Onalaska does not transfer your data and apps from your previous phone to your new phone without a fee, whereas other locations transfer your data for free. If you want to purchase a Verizon phone, buy it from the Holmen or La Crosse locations. The Reps at these stores are more cordial, knowledgeable and provide a far superior customer experience.

WARNING!! This store does not exist! I needed to get my phone and my plan fixed. I drove 40 minutes…read more(as it said it was the closest store) and it's not even available. Signs are up. It says it's open online. They have even advertised for the new phone today! Nope.

From the owner: AT&T, serving over 81 million wireless customersread more

Stopped in on the 28th for a new phone. My fellow wasn't very helpful...maybe... off-putting…read morematter of factly?... My mom stopped in yesterday "I had the same guy that helped you, I didn't like him... he was dismissive" That's the word... he was dismissive. Considering we had to sit there for nearly an hour while he helped a family of four all getting new phones I expected a little better. Wasn't very helpful in helping me set up the new phone; didn't show me anything to do, basically just gave me the phone. He told me to do the survey on how he helped me today...my thought was: you're going to regret that. His customer service, maybe bedside manner(?) were lacking. Probably my poorest Verizon customer service interaction I've ever had. Do better.

ZERO STARS..... Thursday, June 27, 2024 was my second visit to BeMobile Verizon in three day for…read morethe purpose of purchasing a camera guard for my phone. My first visit, I turned around and walked out after seeing a queue of at least five people. Yesterday, there were two staff - one person assisting a customer and the second, assisting a customer and trying to greet new customers and manage the queue. With one customer ahead of me, it took 1.5 hrs to purchase a $15 accessory for my phone and have it applied. The demand for services grossly outweighs the supply of sales/support staff. To the owners of this franchise, you really need to do better. I prefer to support local business, but the next time I need something for my phone, I'll source from Amazon or an Apple Store