This should be called Verizon part 2. I discovered that some Verizon stores are corporate and some,…read morelike Victra Verizon on Farnam St in Midtown Crossing are not. I don't know exactly what that means, except that you can go in the store and get excellent customer service. No waiting outside in the cold. I would highly recommend Christina A. at the Victra Verizon store in Midtown Crossing. She was able to call someone who figured out that part of my order was still pending and part was canceled, who knows why. But she stuck with it and and yes, it took a couple of hours, but thanks to her efforts, I now have my new phone. Ask for Christina A. and you will get great customer service at the store itself, no waiting outside, and no phone sales out of state.

Had an appointment at 3, the guy had the lights off and didn't open until 315 then he proceeded to…read morenot know anything.

We engaged Living Charged to configure our student laptops to restrict internet access, ensuring…read morethat students could focus solely on the Acellus program. The service was delivered promptly and professionally. The team clearly understood our needs, implemented the restrictions effectively, and provided excellent value for the quality of work performed. We're very satisfied with the outcome and would confidently recommend their services to others. In fact, they are now working on another project for us.

Requested a quote to have the screen fixed on my phone. Received a response that they are unable to…read moreservice due to OTHER people having fake profiles with the same type of phone that I'm requesting service for and tried to accuse me of fraud. Making assumptions about the validity of a quote for a service is absolutely ridiculous. I'm assuming these other "fake profiles" were also met with rude responses (and no quote, which would have been a faster response than the one that was sent), thus they did not go to this person to have their phone repaired. Nothing fake or fraudulent about that. You, however, are probably the fraud in this scenario. Let me advertise a service that I can't actually perform and then act as though the people attempting to use my services are the problem... Good luck building a business this way!

Thor Schrock is living his concept and vision of developing the finest computers and systems for…read morepersonal and professional use. His business has been a part of my family and business needs for decades. Choose Schrock, every time. Edward Wunder BCH, CI A Hypnotic Change

3/24/26Worst customer service/customer relations I have ever experienced!…read more Agreed to a "one hour" on-line service, using Schrock Desk, intended to reconnect my email servers, which connection were lost when Cox transferred my account to Yahoo, after the Schrock tech gave me verbal assurances it would be a simple task, taking no more than one-hour, with their minimum fee of $160. When time arrived for the one hour on-line service, the assigned tech was initially unable to find my previously provided account info, so this used part of the one-hour before we even got started. Eventually, the tech said servers were connected, and the job was complete. Since the whole hour had not been used, we proceeded to make the same repair on my second computer, but the tech could not establish the on-line connection. Having failed, but not having fully used the 60 minutes, he suddenly had to leave for another customer. So, Ok., good enough, I thought, the first computer was connected. Soon after, I tried to send an email only to discover my computer was not connected to the server. The following day, I went to the Omaha Schrock physical location to request a review of the situation, only to be told I could either leave my computer at their office and they would get to it in 2 - 3 days, or we could do another Schrock Desk on-line fix, in the near future , for another $160 fee. Having lost all confidence in their service level, and feeling I should be refunded my fee for lack of performance on their part, I asked for a refund. The tech declined my request. I suggested I would then have to ask the credit card company, through which I had previously paid the $160 fee, to assist in my effort to get a refund, by filing a dispute. The tech threatened me that I would be charged with criminal theft if I filed a dispute. Or, I could escalate my complaint to their regional manager. I did escalate and the regional manager timely returned my call by leaving a voice mail message and his telephone number. Subsequent repeated efforts to contact, first, the regional manager, and, then, the owner/President of the company, have been fruitless.

This is a small start-up run by college students. Alex came to my house the evening after I called…read morethem and fixed my broken iPhone 5 screen in about 20 minutes. Thanks!