They are great as long as you are buying into their sales pitch of saving you money but once we…read morereviewed everything, we decided to return 2 items the following day. They were so unprofessional, I felt like I was being attacked, they wanted to argue, etc. Fortunately, I had called AT&T prior to going in and knew my rights. To top a horrible experience off, the 17 Pro I purchased won't hold a charge. It too will be going back. I told them it wouldn't hold a charge when I took the items back, they didn't or wouldn't address the issue. IF you have no choice but to go to that location, avoid the manager Ashlyn & the employee, Nellon at all cost. Nellon mentioned they were trying to fire him for being late all the time, etc. If he acts like he did to me when I made my return, I understand why.

Terrible customer service. I purchased a new watch and phone. The initial representative told me…read morewhat to do once the watch and phone arrived. When the new products arrived, the second representative was extremely rude, I was told the first representative was new, didn't know what she was doing. He then explained it wasn't his job to help me.

I was recommended by a good friend of mine to come here about my minor damage Nintendo switch light…read moreand I took it here for repairs The owner I believe that was over the counter take a look at it and he told me the price but had to order parts for it and was updating me and I picked it up and it looks like new to me I'm so happy with the repairs

Took my iPhone 12 Pro Max in for my charger port to get replaced. Extremely professional. Got it…read moredown in under an hour. Paid half of other phone repair places offered me. Highly recommend them.

Haven't changed their hours to possibly permanently closed bc we're staying at Courtyard Marriott…read moreneeding assistance with our iPhone and they haven't been all day. ‍

Great staff, very helpful and patient with my husband and myself about the process of connecting…read moreour lines together. I would recommend this location over others. Hours are better and they treat you kindly. Professional and want to make this easier on you. I was rude at first because of frustration from other locations and online support but they still treated me in a good way.

Switched from Sprint/T-Mobile and the experience went flawlessly. Kat and everyone else up at the…read morestore was amazing and would recommend for anyone to go to this store. Best experience I've ever had.

I went in the verison to purchase a phone case and change my number. While waiting I was looking at…read morethe cases when this big black guy with dreads put me and my mother out the store, we were in fear. He told us "put that down and get out, we have security in the back," he thought we were stealing.He was very rude and disrespectful. His said his name is Chris.

Bad ! We've spoken with managers and numerous employees andthey have even called the one 800…read morenumber for the business department and got them on the phone and no one was able to resolve our problem. I have given a review before and someone reached out to me via the review link, however they've never followed up. Beware. They will get you on an auto pay program and you will get charged for things that you did not consent to. Not only that you will have a problem getting them to turn it off.

is it possible to leave a lower than a single star? if I could I woul. being forced into the store…read morebecause what I needed to do couldn be done online. it's taken them over an hour and the 2 people in the store dealt with exactly one single customer. Then they tell me it's not their fault because one of them was training. So to sum up, awful customer service, excuses and incompetence. I wouldn't recommend in anyway shape or for, actively avoid.

Needed to replace a cracked camera glass. While Apple made me wait 45 minutes with their…read morerecommendation to upgrade phone, IFix took care of the issue in about 20 minutes!! Also the ambience in the store is great and the techs here provide great service

I came in thinking that my phone was done for! I had a cracked screen for quite some time that I…read morehadn't gotten around to replacing and the screen finally had enough of my neglect. (I touched my cracked screen with wet hands at work and thought, welp, now I've fried my phone completely - yikes.) It flickered green and blue then went totally green and unresponsive. The guys at iFix were knowledgeable, professional, kind, and quick! They were able to offer me several different options. He was up front that if I had internal water damage, the new screen wouldn't save it, but since I did already have a new screen I had ordered from Amazon anyway, we gave it a shot and he was able to install the new screen, no problem. He was able to replace my screen and tell me I didn't have any internal water damage done to my phone in like 20 minutes! I'm sure that my husband and I will be back for any future phone complications or cracked screens we run into. Thanks so much for all the help and information!

The guy we talked to was very kind & helpful. We needed a replacement phone before our old phone…read moredied completely. Unlike the other stores we went to, these guys didn't up the price once we were in the store. He was willing to take cash and gave us a fair deal on a Galaxy S24 Ultra. He even threw in a Case, Screen protector, and charging cable! If you want to be treated like a working person should be treated, Go to ER Wireless. If you're nice to them, they'll be nice to you! If you want to deal with someone who will treat you right

I am a frequent phone member. I get all of my repairs at ER Wireless. The service is…read moreprofessional, curteous, and they are competively priced. They repaired a Samsung Ultra 22 perfectly. When I inquired about the soundness of repairing a particular phone they gave me Facts, not money making decision. I recommend ER Wireless all the time.