Upon my visit to the location on 675 N Germantown. Parkway…read more I was initially disappointed because the store did.not open at the posted time. They were late opening up the store. I.was getting ready to leave when finally began opening the store and unlocking the doors. I had walked around the store only to realize that the gates were down over the windows. I was eventually let in and the young helped me with the concerns that I had. Everything was eventually taken care of, and I was pleased with her help. I just wished that they had opened when they were supposed too.

Josh did a great job helping us with a minor issue. Josh was very helpful for answering all of our…read morequestions and concerns. He helped us navigate the new app and helped us delete the old T-Mobile app. He gave us good information on perks about Tmobile Tuesday. Excited to continue my service! We love Tmobile ! M Blanche

Security Solutions is easily the best low-voltage company in the Memphis area for Audio/Visual,…read moreAlarm system, and smart home equipment. S.S.I. has very fair prices for their equipment and go the extra mile to assure it is setup to your liking. Oftentimes smart home equipment can be frustrating, and S.S.I. has always worked through any user problems a customer may have. We use S.S.I. for all of our Low-voltage needs.

Security Solutions has installed my home security system as well as all of my home's hardwired…read moreethernet connections, and most recently my entire outdoor speaker system. Every engagement with SSI and their employees has been nothing short of professional and accommodating. They are on time and responsive. I highly recommend this business.

Got my xbox hdmi port fixed here. Did a great job and quick. Gave me a quote on the phone before i…read morearrived. told me it would take an hour and a half and ended up being done in an hour. Great service, great work, relatively cheap

They did a fantastic job replacing my old iPhone 8 battery. They were super quick, efficient, and…read moreknowledgeable. No one else in town would do the replacement because of how old the phone is. Thank you, Bartlett Electronics!

I wanted to purchase an IPad for my grandmother and noticed it was cheaper at Costco but I wanted…read moreto purchase it from best buy as I was using a gift card. I looked up the price match policy and noticed that they match Costco. I went to the store - I had to wait over 20 minutes after signing in before an associate was able to assist me (issue number 1) on an item that I already knew what I wanted. Once I made it to the register, I advised the associate that I would like to price match from $299 to $279 with Costco. I showed him the price on Costco and my membership card. He went to get a manager to override the price but was told that you didnt price match since its a membership club. I advised that its on the website that you match with BJs, Costco and Sams Club with are all membership clubs. Once the manager comes over to assist, I am then told that in the state of TN they dont price match Costco. The website is for California residents only. I asked where was that on the website as normally a disclosure it given. She advised that that's what they are told to tell customers. I then asked for the 888 number. I called and spoke with a gentleman that told me that they did price match Costco and he will send me a link to order from and pick up in store. He was getting approval from his manager but then was told that he couldn't send me the link because Costco wasnt showing the IPad delivery option available - that was weird because it showed available in stock and the rep that I was speaking with also saw it available. I was then transferred to another department where the lady was rude and told me that in TN or MS they not price match and hung up the phone before I could ask any questions. I am very disappointed in Best Buy and their policy along with the rudeness from multiple reps. Safe to say I purchased the IPad from Costco without any issues.

Went in yesterday to buy a TV, but I wasn't sure what I wanted. I ended up having to Google TVs and…read moretake pics of the TVs and use Google to find prices since they weren't listed and not one person spoke to me or asked if I needed help. I was in there for over an hour. Even when I chose my TV- 50 inches- I'm 5'2 and petite- I literally walked past people who worked there talking to each other and eating and they didn't offer to help while I had to stop several times to rest my arms. I checked out and they couldn't locate me in the system even though I was able to log in on the app. I got home and upon unboxing, noticed a large scratch. I immediately called but only got to talk to corporate people because apparently there is no direct store line. I took it back today and was going to just swap it out. The girl at the register was legit annoyed to be bothered- looked at the tv and me and said, "what am I doing with this?" I explained and she proceeded to examine it and plug it in and then called for someone to bring me a new one to the front. I waited about 10-15 min and watched again as people who worked there were just chatting and hanging out but nobody brought my TV up. I got back in line and when I reached her again she said she would go get it and I told her I'm good with a refund. I have no idea what's up with Best Buy. This used to be the gold standard for electronics. I had a similar experience at the beginning of the year when I needed a new MacBook and again, nobody acknowledged me. I went and bought it from Apple instead - with zero issues and excellent service. I think I'm done with Best Buy. I honestly wonder how long they can stay open with such awful experiences and apathetic staff. I'll get a better TV at Costco and I bet they help me carry it.

This company does excellent work. I have had three pieces of stereo equipment repaired there. The…read moreservice tech is very honest. He won't over sell you on unneeded repair. The work he did was very good. These days it's hard to find a high quality repair service. This is one of the best I've experienced and I've been involved with sound equipment for more than fifty years. I highly recommend Custom Electronics.

Custom Electronics was knowledgeable and courteous and communicated…read more the next step involved to repair my tv. Technician and customer service proved to be true professionals with a smile and would highly recommend this business for your repair.

Over the past two weeks I have made three trips to this Best Buy and every time I have experienced…read moreEXCEPTIONAL Service: (1) KUDOS to Siham "CeeCee" Kedir for her excellent consultative selling skills in helping me select and buy a laptop, MS 365 software, and Best Buy Membership. (Sunday afternoon, 02/04/24) (2) KUDOS to Jose for his very attentive and engaging customer service in finding the USB-C adapter I needed. Also, I was impressed with how he smoothly handled three sets of customers, at the same time, and made us all feel we had his undivided attention. (Thursday afternoon, 02/08/23) For Best Buy's management and those reading this review, let me qualify the above KUDOS... I have been a success retail store manager, a national sales manager, and a business consultant on numerous projects in the auto dealership sector to improve Customer Experience , Customer Retention, and Customer Satisfaction. My experiences with CeeCee and Jose could be an AWESOME Training Video!!!

We recently moved and we needed our 75 inch TV placed on the wall. In our previous house I did it,…read morebut man that thing is heavy. I went to Best Buy last week ordered and paid for the bracket & service. My service was scheduled between 10:30 AM and 2:30 pm. I received a call. The technician called before 10 said they were on the way. They arrived mounted my TV, cleaned up and left all before 10:30. The two-man team was very professional. Very pleased with the service. If I had it to do over. I would tell them NOT to scan for channels. Our TV already had the local channels stored. When they scanned, it lost all but a channel we seldom watch. So far I haven't been able to get them ( channels ) back.