Became an Xfinity customer the later part of 2025. Have gone into the store twice to buy mesh wifi…read moreextenders. Which are EXCELLENT units for providing high speed WiFi coverage throughout the house! Now to address the LOUSY customer service. I thought I was going to a broadband service company. WRONG‼‼ Xfinity has made the decision that all they want is to be is a wireless phone re-seller company. The store was loaded with wireless customers who are being suckered into an unbelievable 1st year deal For wireless service (Verizon). After that 1st year, these folks are going to get a ROYAL SCREWING when the REAL pricing begins I waited almost 2 hours for a 5 minute purchase. The few broadband customers were as unhappy as I was. Some of them got fed up and left. Xfinity is going to have to DECIDE whether IT wants to be a broadband provider OR nothing more than a Verizon re-seller

If I could leave negative stars I would. We got Xfinity solely for internet and they went behind…read moreour back to set us up with phone service as well, and now they're saying they won't give us a full refund. We already had a phone carrier, the same one that we've had for 15 years why would we need a second?! They're slimy sales people only do business if you want to pay extra for services you don't want or need. Absolute trash.

Company quoted a job that we agreed on, only to not be able to complete the job after months of…read morewaiting. The quote required construction, and we talked to them about what ATT and other telecom services said would need to be done. We were referred to Worldspice, because we wanted a local company with the same capabilities. They came back with an updated quote that was thousands of dollars more than the original bid. At the time of the contract signing, we migrated our IT services (e-mail and hosting) to them. They did not come out to our site to assist with migration, and instead only did phone walkthrough, which took 3 days due to issues with the migration that could have been better completed had they handled it on site and not on the phone with the accounting department. As a logistics company, every second of no e-mail means money lost and customers not being able to reach us. Our staff was friendly, and due to the change in cost, we canceled our contract and began migrating to a different company. The IT team was even less helpful here, and provided the wrong information that later knocked out e-mail offline again. When we called them, they were extremely rude and told us that we are no longer their customer and can't do things for free. However, this was an error on their end that needed to be repaired.

Our law firm used Worldspice for internet for 12 years and their VOIP for 4 years, and during all…read morethat time, we had only the best service with the best technicians and best customer service of any company that we had done business with. No interruptions, 24/7 customer service, and on the weekends if something didn't look right, they would call me and ask if everything was ok. Who can beat that?

In mid-December 2025 I contacted AT&T Business Solutions and spoke with a Business Solutions…read moreSpecialist, James Ebeling. Given my location, Bartlett, TN he recommended AT&T Air Internet Air for Business as AT&T did not have fiber. (C Spire has fantastic fiber) He indicated I would have "Speeds of up to 300 MPS, fast, reliable, and secure internet connectivity w/ best-effort speeds. No overage charges for data, seamless self-setup; just plug and play - only a power outlet is required and powered by the reliable AT&T cellular network. My experience in the first 30 days was great as it was Christmas/New Year's, and business was slow due to holiday. Once business ramped up, mid-January I quickly discovered that the service was highly variable, fast than slow, equipment would disconnect, and I never had enough bandwidth for ZOOM calls. Whole days would pass when I was the only person who could access the internet. I wrote Mr. Ebeling and AT&T Customer Service numerous over three-month period. I went to the AT&T Store and was told to hard-wire my laptop to the 5G Gateway. (Did that) Mr. Ebeling responded by saying that AT&T IT had blocked my messages and he had no opinion as he was in sales. Bottom line. I recently moved to C Spire. Amazing speed and FANTASTIC Customer Service. HOWEVER, AT&T is charging me over $250 for the gateway as I did not remain with them long enough to pay for the equipment. I have documented complaints (emails) to AT&T and their stance is "So Sad, To Bad". If you have any small business larger than a lemon aid stand, DO NOT UNDER ANY CIRCUMSTANCES use AT&T Air for Business. One positive, the AT&T Air gateway System is quick to set up and would be perfect for casual use if you are retired or live by yourself.

att on pinnacle parkway in Covington is the worst service we have ever dealt with. The sales clerk…read morelied and added things that we did not want and the manager backed her up. I wouldn't give them no stars at all. Make sure you know what you are getting if you go to this store. I wouldn't even give them one but it didn't have a 0. Jayden was the sales clerks name

For Service Star Shoutout day on Yelp, I would like to give credit where it is due and applaud J.R…read more and team for being extremely professional and caring. I would definitely recommend this company.

From the owner: Yes Link Store is a local provider for Digital Signage, Security Systems, Internet, TV, Smart…read moreAutomation, Small Business Services and more. Serving homes and businesses in the Mid-South and Memphis areas. Licensed, Certified, Insured and BBB Accredited.

Dorian is amazing!!! This man has top notch customer service and people skills! He helped me and my…read morefamily sort out phone plan changes and new devices, all while being extremely helpful and friendly! I'll definitely be going back if i need anything else. 10/10!!!

Everything - except the new transparent iPhone cases. They're pieces of trash, as they flex along…read morethe lower sides of the case. When I dropped my brand new phone, the screen protector shattered. And! The fall was 21/2 feet onto an uncovered white oak floor.

Xfinity is not my favorite place to go because it's always busy and usually there's a long wait. I…read morewalked in, was greeted and kindly invited to wait as I expected I would. The place was busy but not packed so my wait wasn't long. I needed to return an item and she assisted me in doing so and I was on my way in record time. Based on my experience, I would recommend this location. Very pleasant people.

Well, these people were about as useful as Anne Frank's drum set. Nothing instills confidence like…read morewalking into this store and seeing everyone sitting on their ass. Add a handheld iPad and you get customer service with about as much urgency as putting on sunscreen at the North Pole. You're screwed after having to negotiate their mobile app for help and then speaking to some third world idiot on the phone. I walked out of this store with nothing remedied. Nobody here gives two f*cks about the customer. As I write this review, I'm currently at my local Direct TV store changing my service. Sure do miss the days of Cablevision.

I have experienced a problem with Comcast that may be systemic. Due to a bill exceeding $240, I…read moredecided to cut back. One of my cutbacks involved removing one of my digital boxes, and replacing it with a converter box that only costs $3 per month. I took it to the service center to swap the two boxes, and found that the converter box doesn't work. I took it back, they gave me another one, and it doesn't work. I took it back a third time, and asked them to check it to make sure it works before giving it to me. They told me they could not test it, and gave me a third box. They are obviously recycling bad boxes, I guess hoping that their poor victim will give up or do the testing for them. Comcast is a monopoly, and it has all the bad traits of the US post office when it comes to service. Since one digital box gets you access to Infinity, I've decided to have one digital box with a DVR, and subscribe only to the digital starter package. I use the wireless router to access Netflix and Infinity to order movies or TV shows that I actually want to see.

They are terrible. They ran lines in my neighborhood almost a year ago and the cable is still…read morerunning above ground across my yard and driveway even though I have put in 2 request to please bury the line. You cannot get anyone on the phone to respond! I am cancelling them and going with a provider who has buried lines. Getting someone on the phone with Xfinity takes an act of God.