I visited the store on Tuesday evening right before closing time just to look at new phones. I had…read moredecided that I was ready to upgrade, just not sure what phone I wanted. Even though I couldn't stay due to having to pick up my daughter, Jessica was more than willing to stay late to help me. I told her I would come back the next day, so she gave me her card saying she was not going to be working, but if I wanted, she would come in to help me. I called her Wednesday afternoon and we set up a time to meet at the store. I'm so glad I made that call! When I told her I had decided to go with an iphone (100.00 less than the phone we had looked at the night before) she immediately supported my decision and switched gears to help me find the best phone for my needs. She also showed me a plan that would allow me to get the new phone and keep my bill basically the same. She spent a full 3 hours with me, answering questions, setting up my new phone, helping me to transfer data from my old phone, downloading applications, setting up new accounts, basically making sure I that when I left the store I would be a confident first time iphone user. I was impressed by the way in which Jessica and the other employee ( Mr. Sugars) supported each other by sharing knowledge, his being more extensive of iphones, to make sure I got accurate information. Based on my experience; I would without hesitation, recommend that anyone looking for a new phone work with Jessica Cruz. I found her to be highly professional, yet extremely friendly and personable with exceptional customer service skills. (Mr. Sugars also gets high marks from me)

The gentleman that helped was incredibly arrogant and condescending. Customer service at Verizon is…read morenotoriously bad and the young man was insistent that Verizon has changed for the better. Even he had to stay on the line with corporate to try and help us but ultimately gave explaining that this was an anomaly. After all was completed, it turns out later we found out that Verizon had once again screwed everything up. Verizon is awful and arrogant, incompetent employees make it that much worse.