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    5 years ago

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    Ask the Community - T-Mobile

    T-Mobile Authorized Retailer

    T-Mobile Authorized Retailer

    (3 reviews)

    ​"Beware of T-Mobile's phone payoff and porting promotions. Five months ago, I switched to T-Mobile…read moreunder an explicit agreement that they would pay off my existing device balances with AT&T and port my numbers. I provided all balance info, but T-Mobile failed to coordinate the release with AT&T. ​As a result, my numbers were never ported and my phones were never unlocked. For 5 months, I've been paying AT&T to keep my active service while T-Mobile has continuously billed me $281.84/month for completely non-functional lines--totalling $1,409.20 in unearned charges. After endless dropped calls, hours on hold, and broken promises of call-backs, their only solution was for me to pay off the phones out-of-pocket for a 'possible' reimbursement or cancel and owe $1,000+ in device fees. A formal demand letter and FCC/FTC complaints have been filed."

    Since the T-Mobile mall location is gone, I go to this store now…read more I usually get decent service, but the last time I went in, there was only one employee there trying to multi task and juggle many customers. At first I was impressed, but then it became very clear that it left much room for error. By the time I left, I realized he altered my account incorrectly and my bill was inflated to over $100 more. I caught it right after I left the store when I called T-mobile. I went back into the store to point out the mistake while I had the customer service rep on the phone.

    T-Mobile - mobilephones - Updated August 2026

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