I went in recently to ask a question and get the T-Mobile hat they were giving out for Tuesday's. I was expecting them to try to upsell me but Edgar the rep actually did nothing of the sort. He was upbeat, did a happy countdown with the app and made it like a Disney experience. At first I was like why is this man so happy and then I was like damn I'm glad I have T-Mobile. Whatever they are doing it's working because I don't even need that damn hat but I feel like I won something. Damn. Who would have thought. read more

I no longer come here because they suck. this place is on the corner from me but I go too a company store about a half mile away. they have a horrible attitude, and they talk down to you when you have a problem of any kind. I haven't been in here in years but just saw another review and had to get my two cents in. read more

I walked in to find a recharger that charges fast. I felt my service was pretty amazing. Mario walked over and knew I was in a rush, since I had my child with me. He presented me with a few options, which were all different prices, but he seemed knowledgeable on which to use. Unfortunately, my cell phone didn't fit the one with the cable, because I wanted to charge it right away...the other one which was much more affordable didn't have a cable, so I wasn't able to buy the battery pack recharger today, but at least I have an idea of what I need. He told me that I needed to purchase a USB-type C (when looking at the port) for the cable to buy with my battery pack. I thought that was super helpful even though I didn't end up getting anything...it was really informative and insightful. I would recommend going to him for any questions and need for support. He's friendly and approachable. read more

Yahirt was our sales consultant. A magnificent part of T Mobile. He will be honest and find the right phone for you.

I was at this location a few weeks back to inquire about a small business account and I was extremely impressed with the service and knowledgable sale reps. They appear to have great team chemistry! When the sales rep didn't know the answer to my question another rep would step in and provide a answer. I was approached by the manager and she is AWESOME! Very personable and easy to talk to. Turns out she was recently promoted and I can tell why. Her team is a direct reflection of her. Great attitude, attentive, knowledgable and understanding. I walked in to inquire about their business plans and walked out with 4 news lines, new phones and accessories. Extremely pleased with my visit. Will be recommending all my fiends and families! I highly recommend anyone reading my review to disregard all previous reviews as they were a long time ago and the location is under new management. read more

What can i say the service was amazing at this store. We had Nicole help us and she was just increible, very polite, and is extremely experienced in her field. T-Mobile is very lucky to have such a great worker in their team. I would highly reccomend Nicole and this T-Mobile branch. read more

Best T-Moble I've ever been. Zharick delivered exceptional client services, she took her time to help us with our iPhone 7 purchase and help us with our iPhone 6 Plus warranty exchange. read more

This is an ight T-Mobile store. The employees are relatively nice; no doubt. They are definitely smartphone savvy; which is a life savior. Other shops have employees that don't know how to pitch a smartphone to a first time user. They are also in stock with many accessories; so finding something new isn't difficult. read more

I can not recommend this place enough! Excellent service provided by "Nicole", she was extremely polite, helpful and very efficient in everything she does. Thanks to her, T-Mobile has now gained a loyal customer who wishes to remain with this provider for a lifetime. read more

Was looking for a company t-mobile store and found this. Worst t-mobile experience ever. Went in to get a nano sim for my iPhone and the wait was ridiculous, and there was only like 4 customers in the store. The employee (who I will not mention by name because he's likely to get fired if I do) got me next and helped me out for like 3 mins, all he had to do was get a nano SIM card and transfer my number but he decided to part away half way to help out someone else. His manager asked if I need help and then he realized that I was still waiting and decided to come back with a SIM card. I asked if there's any fee for this because they were selling t-mobile nano SIM cards at the official site for $1 plus free shipping (you can check right now, it's still $1 with free shipping as of 9/24/13). He transfers the number and then scans the SIM card and he said (exact words) "ahh, I guess you have to pay $10?" I was like wtf?? I kept my composure but I did tell him that it was a bad look on him and he smiles. I showed him the site with the $1 sim and he's like well you should've told me early about the site and I was like I asked if there's any fees, he didn't have anything to say. It's ridiculous because I waited this long for this awful service and on top of everything, the guy didn't even give me a official nano SIM card, he ended up getting a micro sim and cutting it to fit my iPhone. $10 and I can't even get a official nano SIM card (and it was $1 online). I will never be going back to this place and if anyone I know needs to hit up a company t-mobile store, I would never recommend this place. If this was the only t-mobile store then I would most likely switch carrier because of it. End of this long story, do not go here, I repeat, DO NOT GO Btw, I wanted to just leave and get a SIM card online but the not so bright employee already transferred my number to the new SIM card before he scanned so I had no choice but to buy it smh read more

I had to get nano sim. I fully expected to pay $10 for the card. Someone Tmobile online gives discounts but i figured that a physical store would get me for as much as it can. But to my surprise they gave it to be for free. The wait was long and they are slow. But I think its the nature of the business. If someone is upgrading a phone and they have to go though the whole process and it can take a while. They need to separate types of issues and have people in staffed at each category. Would have gotten 4 or 5 stars if the wait time was less. I also believe i got lucky with the person. They can waive fees if they want to or charge if they want to. They should really have a solid no charge policy for little things like sim cards. They would have also gotten 1 or 2 stars if they charged me for the card. read more

Went here to change the note 7 and of course I always have issues to resolve, but the team Jasmine,Jose and Alex took their time to resolve everything. Some of the best customer service I have ever had. Thanks guys, love my new phone. read more

I would have to say this store is ok. The wait is definitely long like everyone else says. However I believe if you don't mind waiting you can get a fair deal. Wont have to pay for a sim card. I had a good experience with the dealer he was honest and that all i really care about. I believe his name was Andrew or Angel he was dark skin with curly hair and I felt like he treated me right. Got my first bill and surprisingly the price was close to the price he mentioned. read more

I was in this location a few weeks ago with my family to upgrade. It was a little late and the store was a busy but they make sure to take care of people. The staff is friendly and make things easy to understand. We worked with two young ladies, I believe one was Ginna and Sandy. They made sure I understood everything before I left, transferred my contacts and everything. I felt valued and was happy with the service Ginna was patient and the staff worked together to help me and my family upgrade. Cell phones and making plan changes can be tricky so I appreciated that they took the time to be thorough. store is official corporate and not a dealer store like some think. Big bonus is the parking too. Very friendly staff will try to answer all your questions, Will be coming here again! read more

worst store been to. very rude people working there sold me a case that was worth 5 dollars. never go back there. don't waste your time

no stars deceptive advertising. service does not work in 11369 no signal strength. do not disclose that the phones are locked. did not give proper rebate form. do not recommend t mobile. don't waste your money. expensure to switch. had to switch out do to not being to use my phone or service they stink, use another carrier rip off & churn your money read more